Wendy palmer
Star rating only, no written review.
Waterford Lakes Animal Hospital
Emergency vet
11951 Lake Underhill Rd, Orlando, FL 32825Orange CountyReal Vet Score 75 out of 100Real Vet ScoreGoodLikely 72–78 given the evidence#43 of 68 scored vets in Orlando How ranked4.6From 1,265 ratings across 2 sources4.7 on Google (opens in new tab) (1,196 reviews)3.3 on Yelp (opens in new tab) (69 reviews)Replies to 79% of Google and Yelp reviews, 3 of 4 negative ones (of 19 read)Up 12 points since September 2026
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.70 | 1,196 | |
| Yelp | 3.30 | 69 |
- Star ratings, weighted: 4.62. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 4.16 from 19 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.51.
- What 16 reviews say about care: −0.13 stars.
- Result: 4.38 stars = 75 / 100. Based on many ratings.
What pet owners say
Summary written by AIReviewers generally report positive experiences with the clinic's staff, often highlighting their friendly demeanor and attentive care for pets. While many owners praise the professionalism of specific veterinarians, some individuals expressed dissatisfaction regarding communication during urgent visits.
Often praised
- Several reviewers describe the staff as very friendly and welcoming.
- Multiple owners report that the clinic provides thorough and compassionate care.
- Reviewers mention that the facility is efficient and offers prompt treatment.
Common concerns
- Some reviewers reported poor communication during urgent situations.
- A few reports mention concerns regarding pricing for medications and procedures.
Written by AI from the reviews (members' first, then the newest), Nov 3, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 78% positive, 22% negative, (9) mentions
- Explaining options
- 63% positive, 38% negative, (8) mentions
- Gentle with pets
- 100% positive, 0% negative, (3) mentions
- Wait times and booking
- 67% positive, 33% negative, (3) mentions
From 16 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
About this clinic
As stated on the clinic's own website (waterfordlakesvet.com), checked Nov 1, 2026. Call ahead to confirm.
- Services
- dental carespay and neuter
- Hours
- Mon 7:30am - 6:00pm Tue 7:30am - 6:00pm Wed 7:30am - 6:00pm Thu 7:30am - 6:00pm Fri 7:30am - 6:00pm Sat 8:00am - 1:00pm Sun Closed
- Veterinarians
- Dr. Shaelyn Kutis
Reviews
Write a reviewCheryl Brown
They're always very friendly and helpful. They treat me and Gizmo with respect and take the time to give him attention as he was looking to give the tech lots of love. After the appointment she offered him a pupacino and she offered it to him as she held the small container and… Read the full review on Google (opens in new tab)
LM B
The nicest team! Dr Rick is very kind and caring. We are very happy with this animal hospital! View on Google (opens in new tab)
Susan Duong
Thank you so much for the wonderful care you gave snowball. From the answer to the call and Karen the tech. Dr Shaelyn Kunis took the time to care for my older dog and gave me great information. Terrell who check me out. I'm very grateful. View on Google (opens in new tab)
Clinic's reply: We are delighted to learn of Snowball's positive experience. Thank you for your kind words, Susan!
Kathy Nolin
Very quick, efficient, very friendly! View on Google (opens in new tab)
Clinic's reply: We're thrilled to hear about your positive experience at Waterford Lakes Animal Hospital! Thank you for your feedback.
Tammy Harris
Star rating only, no written review.
Clinic's reply: We're absolutely thrilled to hear about your positive experience at Waterford Lakes Animal Hospital. Thank you for sharing your feedback with us!
Lynne Larson
My miniature schnauzer was acting strange, not normal. I called to make an appointment and they were able to take me the same day and diagnose my puppy with an ear infection. I was very happy to be able to take him immediately and to have him treated very well. I would highly… Read the full review on Google (opens in new tab)
Clinic's reply: We are grateful for your positive feedback and are glad we could help your miniature schnauzer with the ear infection. Thank you for sharing your experience… Read it on Google (opens in new tab)
Marissa Pratt
The vet Amanda Cox was fantastic. All other staff were rude and were annoyed with me asking for additional help. Overpriced for the medication and procedures done. Will be going back to my old vet who has lower prices for the exact same exams. I wish all the staff were as kind… Read the full review on Google (opens in new tab)
Clinic's reply: Your feedback is important to us. We appreciate your perspective and will address the issues raised. Thank you for reaching out.
Alex Medina
Excelente servicio 👍 View on Google (opens in new tab)
Clinic's reply: Agradecemos enormemente sus comentarios positivos. Muchísimas gracias.
Kal Barrientos
Star rating only, no written review.
Clinic's reply: Your positive feedback is greatly appreciated. Thank you for taking the time to provide feedback.
G Kriegsman
Great service and the staff is very friendly!! My pit and my Jack Russell loved them. The staff is always very helpful since my pit gets nervous around other dogs , so they give her so much attention that she doesn’t t care for nothings around her but the staff. Have had the… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you immensely for your kind words and for trusting us with your pets' care. We deeply respect your feedback and are thrilled to hear about your positive… Read it on Google (opens in new tab)
Travis Taylor
Really go very clinic/ hospital. They treat all of my animals amazing, and they take the time to develop customized care plans for my older animals. View on Google (opens in new tab)
Clinic's reply: Thank you for sharing your experience. We are glad our team provides attentive, customized care for all your animals.
Abraham Pestana
DO NOT GO to this place. Is the biggest scam of all time. They do not give online prescriptions so, they technically force you to pay the 3x time more expensive medicine price than the regular prices . I took my dog here to check for a possible infection and they did not even… Read the full review on Google (opens in new tab)
Clinic's reply: We're disappointed to hear about your experience at Waterford Lakes Animal Hospital. Please feel free to reach out to us at (407) 382-3818 to discuss your… Read it on Google (opens in new tab)
George Alvarado
Dr. Rick is an outstanding veterinarian, and I cannot recommend him highly enough. He has always taken exceptional care of my dog, Benji, treating him with genuine compassion, professionalism, and expertise. Three years ago, Benji was facing a very serious health issue, and Dr… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you for being part of our Waterford Lakes family all these years! We’re so lucky to have clients like you, and we’ll be sure to pass along your kind… Read it on Google (opens in new tab)
Mylinn Fowler
Loved this veterinary office! Especially Dr. Gina Hinton View on Google (opens in new tab)
Clinic's reply: We are absolutely thrilled to receive your five-star rating and appreciate your trust in our care!
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