Terms of use

Effective September 25, 2026

These terms are an agreement between you and the operators of Real Vet Reviews (realvetreviews.com, "we", "us"). By using the site you agree to them. Our privacy notice, review guidelines and review and removal policy are part of these terms.

What the site is, and what it isn't

• Reviews are the opinions of their authors, not statements by us. We don't verify what happened at any visit.
• The Real Vet Score, rankings and labels are our opinion, calculated by the method on how scores work from the ratings available to us. They change as ratings change.
• AI summaries and topic breakdowns are written automatically from reviews and can be wrong.
• State records are shown as the State of Florida published them when we last checked. Confirm anything important with the state.
• Prices are amounts people reported. They are not quotes.
• Nothing here is veterinary advice. In an emergency, call a veterinarian or an emergency animal hospital now.

Accounts

You must be 18 or older to create an account, post, or claim a clinic page. You sign in with a link we email you, so keep that email account secure. One account per person. Your display name must not impersonate anyone or suggest a connection to a clinic you don't have. You are responsible for what is posted from your account.

What you post

When you post a review, photo, report or reply, you confirm that:

• it is about your own genuine experience and true to the best of your knowledge;
• you don't own, work for, or have a family or business connection to the clinic or a competitor;
• no one gave or offered you anything for it, or for making it positive or negative;
• you have the right to share everything in it, including photos; and
• it follows our review guidelines.

You keep ownership of what you post. You give us a non-exclusive, worldwide, royalty-free license to host, store, display, format, excerpt and analyze it (including with AI models on our own servers), and to include it in scores, rankings, summaries and statistics, so we can run and promote Real Vet Reviews. The license ends when you delete the content or your account, except for copies in backups (kept up to 14 days), copies we must keep by law, and statistics already calculated that don't identify you.

Files you mark as your bill, and every PDF, are never public. Only you and our moderators can open them.

Rules for everyone

• No fake, paid, incentivized or insider reviews, and no reviews of a business you own, work for or compete with.
• No one's private information, no harassment, threats or slurs.
• Nothing unlawful, nothing you know is false, and nothing that infringes someone else's rights.
• No automated account creation, posting, voting or reporting, no bulk copying of the site, and nothing that interferes with its operation or security.
• Don't try to get around moderation, rate limits or bans.

Moderation

We may hide, remove or restore content, and suspend or close accounts, when we believe it breaks these terms, our guidelines or the law. The reasons we remove reviews are listed in our review and removal policy. We never remove a review for being negative, and no one can pay to change reviews, scores or rankings. We don't review everything before it appears.

Clinics

• Claiming a page. We confirm claims by calling the clinic's publicly listed phone number. The person claiming must be authorized to act for the clinic. We can revoke access at any time.
• Replies to member reviews are public and must be truthful and respectful. Don't reveal anything about a client or patient beyond what the reviewer already shared: Florida law generally bars discussing a patient's records or condition without the owner's written consent. No threats of legal action or collections over a review, and no offers to change or remove one. We may remove replies that break these rules.
• Asking for reviews. Invite clients whatever you expect them to say, and offer nothing in return.
• Clinics can't edit, hide or remove reviews, change scores or rankings, or pay us to do any of these.

Content from other sources

Excerpts of reviews first published on Google, Yelp or Facebook belong to their authors and are shown with credit and a link to the original. We aren't affiliated with or endorsed by Google, Yelp, Meta, the State of Florida or the professional bodies whose directories we reference. Their names are used only to say where information came from. Links to other sites are for convenience; we don't control those sites.

Corrections and removal requests

Tell us about errors or unlawful content at [email protected]. How we handle requests, and how quickly, is set out in our review and removal policy.

Copyright complaints

If you believe something on the site infringes your copyright, email [email protected] with the subject "Copyright" and include: your physical or electronic signature; the work you believe is infringed; the material you want removed and its link on our site; your name, address, phone number and email; a statement that you believe in good faith the use isn't authorized by the owner, its agent or the law; and a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner.

If your content was removed and you believe it was a mistake, you can send a counter-notice with your signature, the material removed and where it appeared, a statement under penalty of perjury that you believe in good faith it was removed by mistake, and your name, address and phone number with consent to the jurisdiction of the federal court for your address. We may restore the content 10 to 14 business days after forwarding it unless the complainant tells us they have filed suit. We close the accounts of people who repeatedly infringe copyright.

Supporting the site

You can choose to support Real Vet Reviews through Ko-fi, once or monthly. Support is a voluntary gift toward the site's running costs, not a purchase and not a charitable donation; it isn't tax-deductible. Ko-fi's own terms apply to the payment, and you stop monthly support from your Ko-fi account. Support never affects reviews, scores, rankings or moderation. We don't accept support from veterinary clinics, their owners or staff, or veterinary companies, and refund it if it arrives. The only perks are the ones listed on our support page, including a vote on which state we add next; we add the leading state when the budget allows, with no promised date.

Our content

The site's design, text, scores, rankings, summaries and software belong to us. You may view and share pages for personal use and quote short parts with credit and a link. Don't copy the site in bulk or reuse our scores commercially without written permission.

Disclaimers

The site and everything on it are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement. We don't guarantee that reviews, scores, records, prices, hours or other information are accurate, complete or current, or that the site will be available or error-free. Choosing a veterinarian and decisions about your pet's care are your responsibility.

Limitation of liability

To the fullest extent the law allows, we and our owners, staff and moderators are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from the site or these terms. Our total liability for any claim is limited to $100. Some laws don't allow these limits; they apply only as far as the law permits.

Indemnity

If you post content, reply for a clinic or break these terms, you agree to cover our reasonable costs of claims arising from your content or your breach, to the extent the law allows.

Disputes

Florida law governs these terms, and federal law where it applies. Before starting a lawsuit, email a written description of the dispute to [email protected] and give us 30 days to try to resolve it. Claims must be brought in the state or federal courts located in Florida, and both of us consent to those courts. Either of us may use small claims court for a qualifying claim.

Changes

If we change these terms in a material way, we'll post the new version here with a new effective date at least 14 days before it takes effect, and email account holders. Using the site after that date means you accept the new terms. Changes don't apply to disputes that arose before them.

Everything else

You can stop using the site and ask us to delete your account at any time. If part of these terms is unenforceable, the rest still applies. Not enforcing a term isn't a waiver. You agree to receive notices from us by email and on the site. Questions and legal notices: [email protected].