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Real Vet Reviews

Waterford Lakes Animal Hospital

Emergency vet

11951 Lake Underhill Rd, Orlando, FL 32825Orange County
(407) 382-3818Clinic website (opens in new tab)Facebook (opens in new tab)Compare
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Real Vet Score 75 out of 100Real Vet ScoreGoodLikely 72–78 given the evidence#43 of 68 scored vets in Orlando How ranked4.6From 1,265 ratings across 2 sources4.7 on Google (opens in new tab) (1,196 reviews)3.3 on Yelp (opens in new tab) (69 reviews)Replies to 79% of Google and Yelp reviews, 3 of 4 negative ones (of 19 read)Up 12 points since September 2026
How this score was calculated
Ratings fromAvgCount
Google4.701,196
Yelp3.3069
  1. Star ratings, weighted: 4.62. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 4.16 from 19 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.51.
  4. What 16 reviews say about care: −0.13 stars.
  5. Result: 4.38 stars = 75 / 100. Based on many ratings.
Read the full method

What pet owners say

Summary written by AI

Reviewers generally report positive experiences with the clinic's staff, often highlighting their friendly demeanor and attentive care for pets. While many owners praise the professionalism of specific veterinarians, some individuals expressed dissatisfaction regarding communication during urgent visits.

Often praised

  • Several reviewers describe the staff as very friendly and welcoming.
  • Multiple owners report that the clinic provides thorough and compassionate care.
  • Reviewers mention that the facility is efficient and offers prompt treatment.

Common concerns

  • Some reviewers reported poor communication during urgent situations.
  • A few reports mention concerns regarding pricing for medications and procedures.

Written by AI from the reviews (members' first, then the newest), Nov 3, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
78% positive, 22% negative, (9) mentions
Explaining options
63% positive, 38% negative, (8) mentions
Gentle with pets
100% positive, 0% negative, (3) mentions
Wait times and booking
67% positive, 33% negative, (3) mentions

From 16 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

About this clinic

As stated on the clinic's own website (waterfordlakesvet.com), checked Nov 1, 2026. Call ahead to confirm.

Services
dental carespay and neuter
Hours
Mon 7:30am - 6:00pm Tue 7:30am - 6:00pm Wed 7:30am - 6:00pm Thu 7:30am - 6:00pm Fri 7:30am - 6:00pm Sat 8:00am - 1:00pm Sun Closed
Veterinarians
  • Dr. Shaelyn Kutis

Reviews

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Norma Iris
From Google (opens in new tab)

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What's wrong with it?

We brought our dog to the clinic because she was in pain and had diarrhea and vomiting. We arrived around 10:00 p.m. After about 45 minutes, someone came out only to feel her abdomen. They then told us they needed to run some tests to diagnose her condition. We waited another 15… Read the full review on Google (opens in new tab)

Clinic's reply: Hi Norma, we're sorry to hear about your experience and understand how stressful it is when a pet isn't feeling well. However, after reviewing your comments… Read it on Google (opens in new tab)
Jilmarie Rivera
From Google (opens in new tab)

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What's wrong with it?

Llegué tan preocupada por mi perrita y el personal de Waterford Lakes Animal Hospital me recibió con una sonrisa y llenos de amabilidad. Fueron muy educativos desde el principio, me explicaron el procedimiento y los costos de tratamiento antes de realizar mi pago. Mi perrita… Read the full review on Google (opens in new tab)

Clinic's reply: ¡Agradecemos enormemente sus comentarios positivos! Nos alegra mucho saber de la atención que recibió Luna en el Hospital Veterinario Waterford Lakes. Gracias… Read it on Google (opens in new tab)
Mary Rivera
From Google (opens in new tab)

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What's wrong with it?

Thank you to Dr. Rik for his expertise in my puppy. He was thorough with his exam, quick to find the problem and treat her, and now she’s back to her happy self again! Safe to say this is the best vet experience I’ve had in a while. Mags and I have found our forever vet. View on Google (opens in new tab)

Clinic's reply: We greatly appreciate your kind words. Your satisfaction and your puppy's swift recovery mean everything to us. We look forward to welcoming you both back!
Eve S.
From Yelp

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What's wrong with it?

my senior cat, just diagnosed by them with diabetes came in for a day of diabetic testing to see if the insulin dose he is on is the correct dose. A beloved vet, whom just left the practice, said we should wait for the rabies shot (only 2 months late) until we got the diabetes… Read the full review on Yelp (opens in new tab)

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