Review guidelines

Reviews here help people make decisions about animals they love. Write the review you would have wanted to read before your visit.

Do

• Describe your own visit: why you went, what happened, how you were treated.
• Share what you paid and what it covered. Estimates versus final bills are especially useful.
• Be specific and fair. Mention what went well even if the overall experience didn't.
• Update your review if the clinic follows up or things change.

Don't

• Review a clinic you work for, own, or compete with.
• Post someone's phone number, home address, or other private details, including on bills. Cover them before uploading.
• Harass or threaten staff, or use slurs.
• Post medical advice for other people's pets, or claims you can't back up.
• Accept anything from a clinic in exchange for a review.

What moderators do

Moderators review every report. Reviews that break these guidelines are hidden, and the author can see that in their account. Negative reviews are not removed for being negative. Clinics can't pay to change a review's rating or visibility.

Bills and records

Attaching a bill lets a moderator confirm your visit. Mark the file as your bill (PDFs always are) and only you and our moderators can open it. Photos are public once your review is published. Either way, cover your name, address, account number and card details before you upload.