my senior cat, just diagnosed by them with diabetes came in for a day of diabetic testing to see if the insulin dose he is on is the correct dose. A beloved vet, whom just left the practice, said we should wait for the rabies shot (only 2 months late) until we got the diabetes… Read the full review on Yelp (opens in new tab)
Waterford Lakes Animal Hospital
Emergency vet
11951 Lake Underhill Rd, Orlando, FL 32825Orange CountyHow this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.70 | 1,196 | |
| Yelp | 3.30 | 69 |
- Star ratings, weighted: 4.62. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 4.16 from 19 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.51.
- What 16 reviews say about care: −0.13 stars.
- Result: 4.38 stars = 75 / 100. Based on many ratings.
What pet owners say
Summary written by AIReviewers generally report positive experiences with the clinic's staff, often highlighting their friendly demeanor and attentive care for pets. While many owners praise the professionalism of specific veterinarians, some individuals expressed dissatisfaction regarding communication during urgent visits.
Often praised
- Several reviewers describe the staff as very friendly and welcoming.
- Multiple owners report that the clinic provides thorough and compassionate care.
- Reviewers mention that the facility is efficient and offers prompt treatment.
Common concerns
- Some reviewers reported poor communication during urgent situations.
- A few reports mention concerns regarding pricing for medications and procedures.
Written by AI from the reviews (members' first, then the newest), Nov 3, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 78% positive, 22% negative, (9) mentions
- Explaining options
- 63% positive, 38% negative, (8) mentions
- Gentle with pets
- 100% positive, 0% negative, (3) mentions
- Wait times and booking
- 67% positive, 33% negative, (3) mentions
From 16 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
About this clinic
As stated on the clinic's own website (waterfordlakesvet.com), checked Nov 1, 2026. Call ahead to confirm.
- Services
- dental carespay and neuter
- Hours
- Mon 7:30am - 6:00pm Tue 7:30am - 6:00pm Wed 7:30am - 6:00pm Thu 7:30am - 6:00pm Fri 7:30am - 6:00pm Sat 8:00am - 1:00pm Sun Closed
- Veterinarians
- Dr. Shaelyn Kutis
Reviews
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