Privacy

What we collect

• Your email address, to send sign-in links and, if you follow a clinic, alerts about it. It is never shown on the site.
• Your display name and reviews, which are public.
• Photos you attach, which are public once your review is published.
• Bills you attach (a PDF, or a photo you mark as your bill), which are never public: only you and our moderators can open them, to confirm the visit. The public sees only a "visit confirmed" note.
• Page views and searches, counted as daily totals per page, search text and referring website. No cookies, IP addresses or visitor IDs are stored with them.
• Basic technical data such as IP addresses, used to stop spam and abuse. Rate limits are held in memory and cleared within hours; the IP address stored with an uploaded file is deleted after 30 days.
• Your position, only if you use "Near me". Your browser shares a position rounded to about 100 meters, which goes into the search address. We don't store it with your account.
• Clinics you follow, helpful votes and reports you file. Votes and follows aren't shown with your name; reports are seen only by moderators.

What we don't do

• We don't sell your data or share your email with clinics.
• We don't use advertising trackers or analytics cookies.

Services we use

• Cloudflare carries traffic to the site, so it sees visitors' IP addresses and requests.
• Ko-fi handles support payments, if you choose to support the site.
• Sign-in and alert emails are sent through our own mail server and an email relay (Mailjet).
• The site, its database and uploaded files are hosted on our own servers in the United States.

AI processing

Review text is processed by an AI model running on our own servers, to screen new reviews for spam and personal information, sort reviews by topic, spot serious concerns for a moderator to check, and write clinic summaries. The same model reads clinics' public websites and answers the search helper. It is not sent to outside AI providers.

Reviews from other sites

Short excerpts of public reviews from Google, Yelp and Facebook appear with the author's public name, credited and linked to the original. If one of them is yours and you want it removed here, email us with the link and we'll take it down.

If you support the site

Payments are handled by Ko-fi; we never see card or bank details. Ko-fi sends us your name, email address, the amount, and whether you chose to make your support public. We list your name on our support page only if you chose public, use your email only to show a supporter note on your account here and let you vote on the next state (votes are counted, never shown with your name), and keep payment records as long as tax rules require.

How long we keep things

Your reviews and account stay until you delete them. Sign-in links expire after 15 minutes. Upload IP addresses are deleted after 30 days. Database backups are kept for 14 days.

Your choices

You can edit or delete any of your reviews at any time from your account page, which also deletes their attachments, and stop clinic alerts there. Every alert email also has a link that stops alerts without signing in. To delete your account entirely, email [email protected] from the address you sign in with.

Cookies

We use one cookie to keep you signed in. It is removed when you sign out. Cloudflare may set strictly necessary security cookies. We don't use analytics, advertising or tracking cookies.

Children

The site isn't directed to children, and you must be 18 or older to create an account.

Contact

Questions about your data: [email protected].