Review and removal policy
Pet owners can only trust a review site that doesn't bend for the businesses it reviews. These rules apply to every clinic, and no one can pay to change them.
When we remove or hide a review
- A court order requires it.
- It shares someone's private information, such as a home address or phone number.
- It contains harassment, threats or hate speech.
- It was written by the clinic's staff, owner or a competitor, or it was paid for.
- It clearly isn't about a real visit to that clinic, such as spam or a review of a different business.
Negative reviews are not removed for being negative. Every decision to hide a review is recorded with who made it and why, and the author can see in their account that their review was hidden.
What clinics can do
- Claim their page by being verified at the clinic's publicly listed phone number.
- Reply publicly to member reviews.
- Report a review that breaks the rules above, like anyone else.
What clinics can't do
- Edit, hide or remove reviews, or change their rating or Real Vet Score.
- Pay for placement, a better score or to have reviews removed.
- Offer anything in exchange for positive reviews, or ask only happy clients to review.
Incentives and fake reviews
We follow the U.S. Federal Trade Commission's rule on consumer reviews. We never buy or write reviews, never hide one for being negative, and we remove reviews we find were written in exchange for anything of value.
Reviews from other sites
Reviews from Google, Yelp and Facebook are shown as short excerpts credited to their source and link back to the original. We don't edit them. If you wrote one and want it removed here, email us the link: we hide it within 5 business days and won't import it again.
State records
Florida license and board records are shown as the state published them when we last checked. A clinic's premises permit is matched to its page by address and name; board records are found by exact license number and checked by a person before they appear. Corrections to the records themselves must be made with the Florida Department of Business and Professional Regulation. If we matched a record to the wrong clinic or vet, tell us and we'll fix it.
Corrections and removal requests
Email [email protected] with the page link, what's wrong and why. We acknowledge requests within 2 business days, and reports that a page exposes someone's private information within 1 business day. We decide other requests within 10 days and reply in writing. If we got something wrong, such as a clinic match, a license, which vets are linked to a clinic, or an AI summary, we fix it. You can appeal any decision by replying to our answer.
Legal requests
Send legal notices to [email protected]. We review every request and respond in writing. We don't remove content because of a demand letter alone. Copyright complaints follow the process in our terms of use.