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Real Vet Reviews

Normandy Animal Hospital

Emergency vet

8615 Normandy Blvd, Jacksonville, FL 32221Duval County

Florida premises permit active since 2019(veterinary premises permit VE5533)Check with the state (opens in new tab)Matched to this clinic by address.

(904) 786-5282Clinic website (opens in new tab)Compare
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Real Vet Score 34 out of 100Real Vet ScorePoorLikely 29–39 given the evidence#59 of 61 scored vets in Jacksonville How rankedBottom 10%3.9From 700 ratings across 2 sources4.0 on Google (opens in new tab) (645 reviews)2.7 on Yelp (opens in new tab) (55 reviews)Google reviews in the last 12 months: 3.2 average from the 20 we've read, below its 4.0 on Google overallReplies to 100% of Google and Yelp reviews, 8 of 8 negative ones (of 20 read)Down 33 points since September 2026
How this score was calculated
Ratings fromAvgCount
Google4.00645
Yelp2.7055
  1. Star ratings, weighted: 3.90. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 3.20 from 20 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 3.75.
  4. What 18 reviews say about care: −0.40 stars.
  5. Result: 3.35 stars = 34 / 100. Based on many ratings.
Read the full method

What people paid

Amounts pet owners reported for Normandy Animal Hospital.

Quoted in Google, Yelp and Facebook reviews

Surgery
$1,700
median of 3 mentions, $800 to $2,200

As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.

What pet owners say

Summary written by AI

Reviewers offer mixed opinions on Normandy Animal Hospital, with some praising the professional and knowledgeable staff while others report significant issues regarding communication and wait times.

Often praised

  • Several reviewers describe the doctors as knowledgeable and thorough.
  • Multiple reviewers mention that the clinic is convenient for walk-ins.
  • Some owners reported positive experiences with the care provided during medical emergencies.

Common concerns

  • Several reviewers report long wait times, sometimes exceeding three hours.
  • Multiple reviewers expressed frustration regarding a lack of clear pricing or follow-up communication.

Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Explaining options
40% positive, 60% negative, (10) mentions
Wait times and booking
38% positive, 63% negative, (8) mentions
Front desk and staff
57% positive, 43% negative, (7) mentions
Treatment results
40% positive, 60% negative, (5) mentions
Cost and billing
50% positive, 50% negative, (4) mentions

From 18 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

Reviews

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Amiah Sager
From Google (opens in new tab)

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What's wrong with it?

We had a super scary experience with our boy. He's 16, and we thought we would end up needing to say goodbye to him and letting him cross the rainbow bridge. We rushed him into the animal hospital and they were AMAZING. We spent almost a week going in and out of the vet. Fluids… Read the full review on Google (opens in new tab)

Clinic's reply: Amiah, thank you so much for sharing your experience! We can only imagine how frightening those days must have been, especially with your sweet boy being 16… Read it on Google (opens in new tab)
Sheila Calivoso Roberts
From Google (opens in new tab)

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What's wrong with it?

I visited Normandy Animal Hospital today with my dog, knowing it was a walk-in clinic, so I expected some waiting. However, I did not expect to wait over 3.5 hours. During that time, I noticed two large dogs arrive and be taken directly to exam rooms while several of us who had… Read the full review on Google (opens in new tab)

Clinic's reply: Sheila, we are sorry for your experience and for the wait of more than three and a half hours with your dog. While walk-in hours can become unexpectedly busy… Read it on Google (opens in new tab)
Tina Tang
From Google (opens in new tab)

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What's wrong with it?

Waited here for 2 and a half hours without being seen. The front desk are rude and the entire operation is falling apart. Do not come here. View on Google (opens in new tab)

Clinic's reply: Tina, we are sorry you waited two and a half hours without being seen. You should have received clear updates about the delay so you could decide whether to… Read it on Google (opens in new tab)
Jody Ritchie
From Google (opens in new tab)

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What's wrong with it?

On Sunday, 6/21/2026 Dr Jill Western said my 6 month old kitten had a blockage or she’d die and needed an operation costing over $2,200. I took my kitten to my regular vet the next day. They retook X-rays and it showed my kitten was only constipated and did NOT need surgery. Dr… Read the full review on Google (opens in new tab)

Clinic's reply: Jody, we're sorry to hear about your experience and understand how stressful it is when a young pet is sick. Based on the examination and diagnostic imaging at… Read it on Google (opens in new tab)
Gaynor Edmondson
From Google (opens in new tab)

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What's wrong with it?

I have used Normandy Animal Hospital for many years now, I have had numerous dogs I have taken to them. The Vets that have worked there are very good and caring. The biggest issue I feel is the wait time since they do not take appointments. View on Google (opens in new tab)

Clinic's reply: Thank you, Gaynor, for trusting Normandy Animal Hospital with your pets over the years and for your kind words about our veterinarians. It means a great deal… Read it on Google (opens in new tab)

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