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Real Vet Reviews

Normandy Animal Hospital

Emergency vet

8615 Normandy Blvd, Jacksonville, FL 32221Duval County

Florida premises permit active since 2019(veterinary premises permit VE5533)Check with the state (opens in new tab)Matched to this clinic by address.

Real Vet Score 34 out of 100Real Vet ScorePoorLikely 29–39 given the evidence#59 of 61 scored vets in Jacksonville How rankedBottom 10%3.9From 700 ratings across 2 sources4.0 on Google (opens in new tab) (645 reviews)2.7 on Yelp (opens in new tab) (55 reviews)Google reviews in the last 12 months: 3.2 average from the 20 we've read, below its 4.0 on Google overallReplies to 100% of Google and Yelp reviews, 8 of 8 negative ones (of 20 read)Down 33 points since September 2026
How this score was calculated
Ratings fromAvgCount
Google4.00645
Yelp2.7055
  1. Star ratings, weighted: 3.90. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 3.20 from 20 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 3.75.
  4. What 18 reviews say about care: −0.40 stars.
  5. Result: 3.35 stars = 34 / 100. Based on many ratings.
Read the full method

What people paid

Amounts pet owners reported for Normandy Animal Hospital.

Quoted in Google, Yelp and Facebook reviews

Surgery
$1,700
median of 3 mentions, $800 to $2,200

As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.

What pet owners say

Summary written by AI

Reviewers offer mixed opinions on Normandy Animal Hospital, with some praising the professional and knowledgeable staff while others report significant issues regarding communication and wait times.

Often praised

  • Several reviewers describe the doctors as knowledgeable and thorough.
  • Multiple reviewers mention that the clinic is convenient for walk-ins.
  • Some owners reported positive experiences with the care provided during medical emergencies.

Common concerns

  • Several reviewers report long wait times, sometimes exceeding three hours.
  • Multiple reviewers expressed frustration regarding a lack of clear pricing or follow-up communication.

Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Explaining options
40% positive, 60% negative, (10) mentions
Wait times and booking
38% positive, 63% negative, (8) mentions
Front desk and staff
57% positive, 43% negative, (7) mentions
Treatment results
40% positive, 60% negative, (5) mentions
Cost and billing
50% positive, 50% negative, (4) mentions

From 18 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

Cindi Zapolnik
From Google (opens in new tab)

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What's wrong with it?

Vet was personable and knowledgeable. Prices were decent. Walk in was convenient. View on Google (opens in new tab)

Clinic's reply: Thank you so much, Cindi! We're happy to hear you had a great experience with our team. We know how important it is to have knowledgeable, friendly veterinary… Read it on Google (opens in new tab)
Shannon Crowder
From Google (opens in new tab)

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What's wrong with it?

I want to help the next person avoid being scammed!! We went to this vet a year ago and they told us our dog had a collapsed trachea. We have spent the past year watching our dog's health decline while giving him medicine. This morning we took him to another vet and had the same… Read the full review on Google (opens in new tab)

Clinic's reply: Shannon, we're truly sorry to hear about the difficulties you and your dog have experienced over the past year. We understand how heartbreaking it is to watch… Read it on Google (opens in new tab)
Kelly Yarbrough
From Google (opens in new tab)

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What's wrong with it?

Be prepared to wait 3+ hours and still not get seen. Used to come here all the time but they're short staffed now it seems View on Google (opens in new tab)

Clinic's reply: Kelly, we're very sorry to hear about your experience. We understand how frustrating it must be to wait several hours and leave without your pet being seen… Read it on Google (opens in new tab)
Shannon Carver
From Google (opens in new tab)

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What's wrong with it?

Great doctors great information on my puppy. View on Google (opens in new tab)

Clinic's reply: Thank you so much, Shannon! We're happy to hear you had a great experience with our doctors and received helpful information about your puppy's health and… Read it on Google (opens in new tab)
Jessica Wilson
From Google (opens in new tab)

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What's wrong with it?

Very Friendly and Professional. View on Google (opens in new tab)

Clinic's reply: Thank you so much, Jessica! We're happy to hear you had a positive experience with our team. Providing friendly, professional, and compassionate care is always… Read it on Google (opens in new tab)
Dispatch Cameron
From Google (opens in new tab)

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What's wrong with it?

Well, what a waste of time and a horrible experience this was!! I purchased a puppy I live in Arizona for a wonderful woman about four hours away from this vet. I taught him three times they told me the same thing bring it in. We’ll get it done the same day they’re walk-in… Read the full review on Google (opens in new tab)

Clinic's reply: We're sorry to hear about your frustration and disappointment with this experience, especially after the time and effort involved in arranging care for your… Read it on Google (opens in new tab)
El Rey
From Google (opens in new tab)

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What's wrong with it?

Professional and courteous staff. They accept walkins and provide a wide range of services . View on Google (opens in new tab)

Clinic's reply: Thank you for your kind words! We're glad you had a positive experience with our team and appreciate you highlighting the convenience of our walk-in services… Read it on Google (opens in new tab)
Brook Mcvay
From Google (opens in new tab)

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What's wrong with it?

Do not bring your animals here i brought my sweet baby princess she is 15 to this vet because her nose had become swollen and she was having a little trouble breathing the first visit they send me home with some pain medicine and gave her an antibiotic shot she did not get… Read the full review on Google (opens in new tab)

Clinic's reply: Brook, we're truly heartbroken to hear about Princess and everything you've been going through. After 15 years together, we know she's family, and we can only… Read it on Google (opens in new tab)
Abigail Reichert
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Clinic's reply: Thank you so much, Abigail! We truly appreciate your support and the trust you place in our team at Normandy Animal Hospital. It's a pleasure to care for the… Read it on Google (opens in new tab)
Pam Hart
From Google (opens in new tab)

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What's wrong with it?

Great vet with reasonable rates. Walk in only. No appointment. View on Google (opens in new tab)

Clinic's reply: Thank you so much, Pam! We're glad you appreciate our affordable veterinary care and convenient walk-in services. We believe quality care should be accessible… Read it on Google (opens in new tab)
max
From Google (opens in new tab)

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What's wrong with it?

Would not recommend this place to anyone.. we came here the first time to check if my cat had a UTI.. they told me they would email me the urinalysis report never got it. Called to try and make a spay appointment for my cat and they told me they couldn’t give us an estimate… Read the full review on Google (opens in new tab)

Clinic's reply: Max, we're truly sorry to hear how frustrating this experience has been. We understand how disappointing it must be to invest so much time into getting care… Read it on Google (opens in new tab)
Scivsors
From Google (opens in new tab)

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What's wrong with it?

Perfect. The free gifts mean ALOT to me. 5 stars for today View on Google (opens in new tab)

Clinic's reply: Thank you for the five stars today. We are glad your visit felt special, and we appreciate you choosing Normandy Animal Hospital!
Jerry McDonald
From Google (opens in new tab)

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What's wrong with it?

There’s not enough stars for Dr Khalil and his staff. Being an upland guide and cowboy I have been in many veterinary offices ranging Florida to Montana I can tell you this place is the best! From the time you’re greeted at the front desk until you checkout, everyone is… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you so much, Jerry. Coming from someone who has visited veterinary offices across the country, your recommendation of Dr. Khalil and our team means a… Read it on Google (opens in new tab)
Marissa Rodriguez
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Clinic's reply: Marissa, thank you for the five-star rating and for choosing Normandy Animal Hospital. We appreciate your support!
Patty Wieda
From Google (opens in new tab)

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What's wrong with it?

Pets need a doctor too, so you go to the doggy doctor View on Google (opens in new tab)

Clinic's reply: You're absolutely right, Patty! Our furry family members deserve great healthcare, too! We're grateful for the opportunity to help keep pets happy and healthy… Read it on Google (opens in new tab)

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