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Real Vet Reviews

Greenlight Pet ER

Open 24 hours

11739 Narcoossee Rd Suite 110, Orlando, FL 32832Orange County
Real Vet Score 61 out of 100Real Vet ScoreMixedLikely 53–70 given the evidence#58 of 68 scored vets in Orlando How ranked4.2 from 158 Google ratings (opens in new tab)Replies to 95% of Google and Yelp reviews, 4 of 5 negative ones (of 20 read)Down 9 points since September 2026
How this score was calculated
Ratings fromAvgCount
Google4.20158
  1. Star ratings, weighted: 4.20. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 3.95 from 20 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.18.
  4. What 16 reviews say about care: −0.15 stars.
  5. Result: 4.03 stars = 61 / 100. Based on many ratings.
Read the full method

What people paid

Amounts pet owners reported for Greenlight Pet ER.

Quoted in Google, Yelp and Facebook reviews

Something else
$185
from 1 mention

As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.

What pet owners say

Summary written by AI

Several reviewers praise the clinic for its compassionate, professional staff and high-quality medical care during emergencies. However, other owners report significant inconsistencies regarding wait times, administrative errors, and communication issues.

Often praised

  • Compassionate and attentive staff
  • High-quality emergency care
  • Professional and informative doctors

Common concerns

  • Long wait times or being turned away
  • Inconsistent communication regarding status updates
  • Administrative and billing errors

Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
89% positive, 11% negative, (9) mentions
Gentle with pets
83% positive, 17% negative, (6) mentions
Explaining options
100% positive, 0% negative, (5) mentions
Wait times and booking
25% positive, 75% negative, (4) mentions
Treatment results
100% positive, 0% negative, (4) mentions

From 16 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

About this clinic

As stated on the clinic's own website (greenlight.pet), checked Nov 8, 2026. Call ahead to confirm.

Treats
dogscats
Services
emergency careurgent care walk-insin-house labultrasoundx-rayssurgery
Payment options
CareCreditScratchpay
Hours
All Locations Open 24/7 - No Appointment Needed
Veterinarians
  • Dr. Thurston
Maria Melo
From Google (opens in new tab)

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What's wrong with it?

Amazing staff! Great examination from Dr Richard! View on Google (opens in new tab)

Clinic's reply: Maria, thank you for the wonderful review! We’re so glad you had a great experience with Dr. Richard and our team at Greenlight Pet ER in Lake Nona, and that… Read it on Google (opens in new tab)
Mrs G
From Google (opens in new tab)

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What's wrong with it?

How are they gonna charge you then send you away because they can’t attend you, how is this place even running, then void transaction, I do hope I didn’t get charged, this is the worst!!!! Apparently they did this to another patient!!! View on Google (opens in new tab)

luis mata
From Google (opens in new tab)

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What's wrong with it?

I am very grateful for the kind, loving, and professional care my pet received during her visit. The entire team was compassionate, patient, and attentive, making us feel welcomed and cared for. I truly appreciate their willingness to help people, especially those going through… Read the full review on Google (opens in new tab)

Clinic's reply: Luis, thank you so much for your kind words. It means a lot to our team at Greenlight Pet ER in Lake Nona to know you felt welcomed and supported during your… Read it on Google (opens in new tab)
Allison Conner
From Google (opens in new tab)

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What's wrong with it?

I had to rush my cat into their facility around 12am as he was lethargic and not acting normal at all. I was very nervous but the staff was extremely helpful in getting us triaged and then seen by Dr. McCourt. Turns out he had a blocked bladder and stones, the remedy for it was… Read the full review on Google (opens in new tab)

Clinic's reply: Allison, thank you for sharing Toast’s story! We know how scary it is to rush in at midnight with a pet who isn’t acting like himself, and we’re so glad our… Read it on Google (opens in new tab)
Yvonne Christiansen
From Google (opens in new tab)

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What's wrong with it?

⭐️⭐️⭐️⭐️⭐️ I brought my little girl, Kiki, to Greenlight Pet ER in Lake Nona last night, frightened and in tears. Dr. Bliss, Damian, and the entire team showed us so much kindness and compassion. Dr. Bliss was incredibly sweet. She explained several options for Kiki’s care and… Read the full review on Google (opens in new tab)

Clinic's reply: Yvonne, thank you for sharing such heartfelt words. We’re so happy to hear that Kiki is home, resting, and showing her playful personality again! Dr. Bliss… Read it on Google (opens in new tab)
Marissa Lynn Montanez Velez
From Google (opens in new tab)

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What's wrong with it?

Anything bad you hear about this place is false. This place is the most wonderful place me and my wife have been to. We had to come here to put down my cat and got attacked by an animal and these were the only people out of 30 places I called in Central Florida. I did not care… Read the full review on Google (opens in new tab)

Clinic's reply: Marissa, we are deeply sorry for the loss of your beloved cat. Thank you for trusting Greenlight Pet ER in Lake Nona during such a painful moment. We’re… Read it on Google (opens in new tab)
Luis Alekandro Romero
From Google (opens in new tab)

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What's wrong with it?

The care was excellent and fast; everyone is friendly and professional. My little dog was calm and comfortable with the care she received. View on Google (opens in new tab)

Clinic's reply: Thank you so much, Luis! We’re happy to hear that your dog felt calm and comfortable while receiving prompt, compassionate care at Greenlight Pet ER in Lake… Read it on Google (opens in new tab)
Felicia Beliveau
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Clinic's reply: Thank you for your 4-star review! We appreciate your support and are glad you chose Greenlight Pet ER in Lake Nona for your pet’s care. We’re always here… Read it on Google (opens in new tab)
Emanuel Mott
From Google (opens in new tab)

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What's wrong with it?

Brought my puppy in to the ocoee location for a severe eye injury and was told I should go somewhere else because the doc had a seriously injured pet in surgery already. I told them I could wait and they told me 4 or more hours. I waited an hour and my pup was finally taken to… Read the full review on Google (opens in new tab)

Clinic's reply: We’re sorry that we were unable to provide your puppy with timely care for his eye injury and that the communication surrounding the wait time and payment made… Read it on Google (opens in new tab)
Tina Lubrich
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Clinic's reply: Thank you so much for your 5-star review, Tina! We truly appreciate your support and are always here whenever your pet needs emergency care at Greenlight Pet… Read it on Google (opens in new tab)
Lisa Cuevas
From Google (opens in new tab)

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What's wrong with it?

The place was clean and welcoming. The Staff was friendly, Doctor was kind, informative and considerate. They have a clear glass wall where you can see them treat your pet which was wonderful. Highly recommend this Place! View on Google (opens in new tab)

Clinic's reply: Thank you so much for your kind words, Lisa! We’re glad our clean, welcoming environment and friendly team helped make your visit more comfortable. It’s… Read it on Google (opens in new tab)
Sulane Machado
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Clinic's reply: Thank you for taking the time to review Greenlight Pet ER in Lake Nona, Sulane! We truly appreciate your support and are always here whenever your pet needs… Read it on Google (opens in new tab)
Lisette Rosario
From Google (opens in new tab)

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What's wrong with it?

Our dog passed away 9/1/2026. We had called them ahead of time to let them know we would be going there but unfortunately, he passed before we got the chance to leave the house. They advised we take him anyway as his body would start to decompose quickly. We took him in and… Read the full review on Google (opens in new tab)

Clinic's reply: We are deeply sorry for the loss of your dog and understand how painful this situation must have been for your family. Our goal is always to support families… Read it on Google (opens in new tab)
Melisa Rivera
From Google (opens in new tab)

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What's wrong with it?

Took my Dog to Greenlight ER on Saturday for an open wound caused by my other dog. Jojo, Dr. Da’mico and Vanessa treated my Bruno with so much care and love. I would recommend this place. Thank you Dr., Jojo and Vanessa for all the love. God bless you! View on Google (opens in new tab)

Clinic's reply: Thank you so much for your kind words, Melisa! We’re glad Jojo, Dr. D’Amico, and Vanessa were able to care for Bruno with so much love and attention during… Read it on Google (opens in new tab)
Mike Varro
From Google (opens in new tab)

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What's wrong with it?

With an extremely heavy heart we had to put Apollo down. It's a very very difficult experience and the staff showed lots of compassion and allowed us to be with him in his last moments. We appreciate the kindness and we were blessed to have that bit of relief in the moment… Read the full review on Google (opens in new tab)

Clinic's reply: Mike, we are deeply sorry for the loss of your beloved Apollo. We know how heartbreaking it is to say goodbye to a cherished pet, and we’re grateful our team… Read it on Google (opens in new tab)

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