Amazing staff! Great examination from Dr Richard! View on Google (opens in new tab)
Greenlight Pet ER
Open 24 hours
11739 Narcoossee Rd Suite 110, Orlando, FL 32832Orange CountyHow this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.20 | 158 |
- Star ratings, weighted: 4.20. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 3.95 from 20 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.18.
- What 16 reviews say about care: −0.15 stars.
- Result: 4.03 stars = 61 / 100. Based on many ratings.
What people paid
Amounts pet owners reported for Greenlight Pet ER.
Quoted in Google, Yelp and Facebook reviews
- Something else
- $185
As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.
What pet owners say
Summary written by AISeveral reviewers praise the clinic for its compassionate, professional staff and high-quality medical care during emergencies. However, other owners report significant inconsistencies regarding wait times, administrative errors, and communication issues.
Often praised
- Compassionate and attentive staff
- High-quality emergency care
- Professional and informative doctors
Common concerns
- Long wait times or being turned away
- Inconsistent communication regarding status updates
- Administrative and billing errors
Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 89% positive, 11% negative, (9) mentions
- Gentle with pets
- 83% positive, 17% negative, (6) mentions
- Explaining options
- 100% positive, 0% negative, (5) mentions
- Wait times and booking
- 25% positive, 75% negative, (4) mentions
- Treatment results
- 100% positive, 0% negative, (4) mentions
From 16 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
About this clinic
As stated on the clinic's own website (greenlight.pet), checked Nov 8, 2026. Call ahead to confirm.
- Treats
- dogscats
- Services
- emergency careurgent care walk-insin-house labultrasoundx-rayssurgery
- Payment options
- CareCreditScratchpay
- Hours
- All Locations Open 24/7 - No Appointment Needed
- Veterinarians
- Dr. Thurston
Reviews
Write a reviewHow are they gonna charge you then send you away because they can’t attend you, how is this place even running, then void transaction, I do hope I didn’t get charged, this is the worst!!!! Apparently they did this to another patient!!! View on Google (opens in new tab)
I am very grateful for the kind, loving, and professional care my pet received during her visit. The entire team was compassionate, patient, and attentive, making us feel welcomed and cared for. I truly appreciate their willingness to help people, especially those going through… Read the full review on Google (opens in new tab)
I had to rush my cat into their facility around 12am as he was lethargic and not acting normal at all. I was very nervous but the staff was extremely helpful in getting us triaged and then seen by Dr. McCourt. Turns out he had a blocked bladder and stones, the remedy for it was… Read the full review on Google (opens in new tab)
⭐️⭐️⭐️⭐️⭐️ I brought my little girl, Kiki, to Greenlight Pet ER in Lake Nona last night, frightened and in tears. Dr. Bliss, Damian, and the entire team showed us so much kindness and compassion. Dr. Bliss was incredibly sweet. She explained several options for Kiki’s care and… Read the full review on Google (opens in new tab)
Anything bad you hear about this place is false. This place is the most wonderful place me and my wife have been to. We had to come here to put down my cat and got attacked by an animal and these were the only people out of 30 places I called in Central Florida. I did not care… Read the full review on Google (opens in new tab)
The care was excellent and fast; everyone is friendly and professional. My little dog was calm and comfortable with the care she received. View on Google (opens in new tab)
Star rating only, no written review.
Brought my puppy in to the ocoee location for a severe eye injury and was told I should go somewhere else because the doc had a seriously injured pet in surgery already. I told them I could wait and they told me 4 or more hours. I waited an hour and my pup was finally taken to… Read the full review on Google (opens in new tab)
Star rating only, no written review.
The place was clean and welcoming. The Staff was friendly, Doctor was kind, informative and considerate. They have a clear glass wall where you can see them treat your pet which was wonderful. Highly recommend this Place! View on Google (opens in new tab)
Star rating only, no written review.
Our dog passed away 9/1/2026. We had called them ahead of time to let them know we would be going there but unfortunately, he passed before we got the chance to leave the house. They advised we take him anyway as his body would start to decompose quickly. We took him in and… Read the full review on Google (opens in new tab)
Took my Dog to Greenlight ER on Saturday for an open wound caused by my other dog. Jojo, Dr. Da’mico and Vanessa treated my Bruno with so much care and love. I would recommend this place. Thank you Dr., Jojo and Vanessa for all the love. God bless you! View on Google (opens in new tab)
With an extremely heavy heart we had to put Apollo down. It's a very very difficult experience and the staff showed lots of compassion and allowed us to be with him in his last moments. We appreciate the kindness and we were blessed to have that bit of relief in the moment… Read the full review on Google (opens in new tab)
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