Skip to content
Real Vet Reviews

Greenlight Pet ER

Open 24 hours

11739 Narcoossee Rd Suite 110, Orlando, FL 32832Orange County
(407) 680-2320Clinic website (opens in new tab)Facebook (opens in new tab)Compare
Directions (opens in new tab)Report a problem with this page
Real Vet Score 61 out of 100Real Vet ScoreMixedLikely 53–70 given the evidence#58 of 68 scored vets in Orlando How ranked4.2 from 158 Google ratings (opens in new tab)Replies to 95% of Google and Yelp reviews, 4 of 5 negative ones (of 20 read)Down 9 points since September 2026
How this score was calculated
Ratings fromAvgCount
Google4.20158
  1. Star ratings, weighted: 4.20. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 3.95 from 20 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.18.
  4. What 16 reviews say about care: −0.15 stars.
  5. Result: 4.03 stars = 61 / 100. Based on many ratings.
Read the full method

What people paid

Amounts pet owners reported for Greenlight Pet ER.

Quoted in Google, Yelp and Facebook reviews

Something else
$185
from 1 mention

As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.

What pet owners say

Summary written by AI

Several reviewers praise the clinic for its compassionate, professional staff and high-quality medical care during emergencies. However, other owners report significant inconsistencies regarding wait times, administrative errors, and communication issues.

Often praised

  • Compassionate and attentive staff
  • High-quality emergency care
  • Professional and informative doctors

Common concerns

  • Long wait times or being turned away
  • Inconsistent communication regarding status updates
  • Administrative and billing errors

Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
89% positive, 11% negative, (9) mentions
Gentle with pets
83% positive, 17% negative, (6) mentions
Explaining options
100% positive, 0% negative, (5) mentions
Wait times and booking
25% positive, 75% negative, (4) mentions
Treatment results
100% positive, 0% negative, (4) mentions

From 16 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

About this clinic

As stated on the clinic's own website (greenlight.pet), checked Nov 8, 2026. Call ahead to confirm.

Treats
dogscats
Services
emergency careurgent care walk-insin-house labultrasoundx-rayssurgery
Payment options
CareCreditScratchpay
Hours
All Locations Open 24/7 - No Appointment Needed
Veterinarians
  • Dr. Thurston

Reviews

Write a review
All reviewsMember reviewsWith price paidGoogle
SortMembers firstNewestMost helpfulLowest ratedHighest rated
David Sweeney
From Google (opens in new tab)

Report review

What's wrong with it?

What a blessing that Greenlight ER is in our area. We had a midnight emergency and Greenlight was there and quite possibly saved our pups life. Thank you for your professionalism, understanding and experience in taking care of our little Floydie. View on Google (opens in new tab)

Clinic's reply: Thank you so much for your kind words, David! We know how frightening a midnight emergency can be, and we’re grateful our team was there to provide Floydie… Read it on Google (opens in new tab)
Magly Rojas
From Google (opens in new tab)

Report review

What's wrong with it?

Star rating only, no written review.

Clinic's reply: Thank you for the five stars, Magly! We appreciate your support for Greenlight Pet ER in Lake Nona. We’re here whenever you and your pet need us. 💚
Hannah S
From Google (opens in new tab)

Report review

What's wrong with it?

My German Shepherd and I had a great experience here! Our nurse, Gianna, was excellent and very kind, making sure we were comfortable and well-informed throughout the visit. Our wait time was very reasonable and I feel confident that we can trust Greenlight Pet ER in the future! View on Google (opens in new tab)

Clinic's reply: Thank you, Hannah! We’re so glad you and your German Shepherd had a good experience at Greenlight Pet ER in Lake Nona. It means a lot to hear that Gianna… Read it on Google (opens in new tab)
Lynda Donnaurmma
From Google (opens in new tab)

Report review

What's wrong with it?

Arrived at 7 PM on a Friday night with my dog that was having respiratory issues. Upon arrival, I was told that there was a change of shift. The receptionist was extremely friendly and a vet tech came and asked me about my dog and vital signs were taken. I was told that I would… Read the full review on Google (opens in new tab)

Clinic's reply: Lynda, we’re sorry that you and your dog waited so long without receiving the timely care and clear communication you expected, especially while you were… Read it on Google (opens in new tab)
Becka
From Google (opens in new tab)

Report review

What's wrong with it?

Every time we’ve tried to take our pets here for an emergency it’s hours wait and we’re turned away. Just go to Lake Underhill. View on Google (opens in new tab)

Clinic's reply: We’re sorry for the frustration you experienced. Greenlight Pet ER is an emergency hospital, and wait times can change as our team prioritizes pets based on… Read it on Google (opens in new tab)

Work at Greenlight Pet ER? Claim this page to reply to member reviews, or print a review card for your front desk.