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Real Vet Reviews

Veterinary Emergency Clinic of Central Florida

Emergency vetOpen 24 hours

11011 Lake Underhill Rd, Orlando, FL 32825Orange County
Real Vet Score 27 out of 100Real Vet ScorePoorLikely 22–32 given the evidence#66 of 68 scored vets in Orlando How rankedBottom 10%3.2From 590 ratings across 2 sources3.3 on Google (opens in new tab) (497 reviews)2.9 on Yelp (opens in new tab) (93 reviews)
How this score was calculated
Ratings fromAvgCount
Google3.30497
Yelp2.9093
  1. Star ratings, weighted: 3.24. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 3.44 from 9 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 3.33.
  4. What 9 reviews say about care: −0.15 stars.
  5. Result: 3.18 stars = 27 / 100. Based on many ratings.
Read the full method

What people paid

Amounts pet owners reported for Veterinary Emergency Clinic of Central Florida.

Quoted in Google, Yelp and Facebook reviews

Something else
$140
from 1 mention

As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.

What pet owners say

Summary written by AI

Reviewers report mixed experiences regarding the clinic's atmosphere and administrative interactions during emergencies. While some owners praise the medical competence and kindness of the veterinary staff, others describe a cold or transactional experience from front-desk personnel.

Often praised

  • Several reviewers mention friendly and caring staff
  • Multiple reports of clear communication regarding treatment plans

Common concerns

  • Some reviewers report a cold or impersonal approach from administrative staff during stressful moments
  • One reviewer noted delays in triage for critically ill patients

Written by AI from the reviews (members' first, then the newest), Nov 2, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Gentle with pets
60% positive, 40% negative, (5) mentions
Treatment results
80% positive, 20% negative, (5) mentions
Explaining options
100% positive, 0% negative, (4) mentions
Front desk and staff
75% positive, 25% negative, (4) mentions
Wait times and booking
25% positive, 50% negative, (4) mentions

From 9 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

About this clinic

As stated on the clinic's own website (veconline.com), checked Oct 25, 2026. Call ahead to confirm.

Treats
dogscats
Services
wellness examssurgeryx-raysultrasoundin-house labemergency care24-hour care
Kamris McDole
From Google (opens in new tab)

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What's wrong with it?

I'm so grateful that I found this location, and brought Cezar here. The staff was very friendly, gentle, and kind to my baby. He was treated, and given a treatment plan to follow. I'm happy they are open as an option, as my vet is closed during the weekend. Thank you so much to… Read the full review on Google (opens in new tab)

Wendell Balkaran
From Google (opens in new tab)

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What's wrong with it?

Very helpful and takes their time to explain everything. They care a lot about you and.your pet. View on Google (opens in new tab)

Dalia Stoffer
From Google (opens in new tab)

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What's wrong with it?

I’m very grateful that my cat, Beau, is okay, and I want to be clear that the veterinarian who treated him was kind, professional, communicative, and took the situation seriously. The medical care itself was good. Unfortunately, the customer experience was not. I brought Beau… Read the full review on Google (opens in new tab)

Lauren Jones
From Google (opens in new tab)

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What's wrong with it?

THIS PLACE KILLS PETS! if you love your pet. Run from this place immediately! My friend took his 1 year old dog for a simple procedure. The Vet. Dr. Candiera Menedez KILLED this dog perfectly lovable, best friend due to incompetence. Doesn't know the difference between a… Read the full review on Google (opens in new tab)

Clinic's reply: We have never had a veterinarian by that name work for our facility. You're leaving a review under the wrong business. We're so sorry for your loss.
Maria Herrera
From Google (opens in new tab)

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What's wrong with it?

I’m really thankful for how fast they took my Ollie back and helped him with his emergency situation. I was really nervous for him, but everyone was very caring and assuring. Thank you to Melanie and Dr. Pam as well for explaining everything to me and making sure my dog was… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you, Maria, for sharing your experience with us. We're so glad our team was able to provide compassionate care during an unexpected visit. We appreciate… Read it on Google (opens in new tab)
Christina Montaldo
From Google (opens in new tab)

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What's wrong with it?

My dog Smudge was transferred to this emergency hospital in critical condition. Before we even arrived, his veterinarian called ahead and specifically told the hospital that Smudge had sepsis, was critical, had labored breathing, and was on his way. Despite that warning, when… Read the full review on Google (opens in new tab)

Clinic's reply: We're so sorry for your loss of Smudge. Our hearts go out to you. We hope that after being able to discuss Smudges case with Dr. Tilley, that you feel more at… Read it on Google (opens in new tab)
Michelle Mason
From Google (opens in new tab)

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What's wrong with it?

My cat fell off the second floor landing of our house last night. We came in and they immediately brought him back to check his vitals and give him pain meds. They put us in a room and brought him to us once they did the initial eval on his condition. We did wait a few hours for… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you for your thoughtful review! We're so glad our team could provide the care, communication, and support you needed during such a stressful time… Read it on Google (opens in new tab)
Sherri E
From Google (opens in new tab)

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What's wrong with it?

I am grateful for places like this that are 24 hours emergency care for dogs that eat a bag of onion rings. No wait, friendly staff quick to give my pup the emergency care he needed. Thank you. View on Google (opens in new tab)

Clinic's reply: Thank you, Sherri, for sharing your experience with us. We're so glad our team was able to provide compassionate care during an unexpected visit. We appreciate… Read it on Google (opens in new tab)

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