VCA Rock Creek Animal Hospital
Emergency vet
9399 Sheridan St, Pembroke Pines, FL 33024Broward CountyPart of VCA Animal Hospitals, owned by Mars, Inc. (based on the clinic's name)Florida premises permit active since 2011(veterinary premises permit VE4120)Check with the state (opens in new tab)Matched to this clinic by address.
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.50 | 275 | |
| Yelp | 3.80 | 41 |
- Star ratings, weighted: 4.41. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 4.20 from 20 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.37.
- What 19 reviews say about care: −0.08 stars.
- Result: 4.29 stars = 71 / 100. Based on many ratings.
What people paid
Amounts pet owners reported for VCA Rock Creek Animal Hospital.
Quoted in Google, Yelp and Facebook reviews
- Sick or injured
- $380
As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.
What pet owners say
Summary written by AIReviewers frequently praise the clinic for its compassionate staff and high level of professionalism over many years. While most owners report positive experiences with medical care and boarding, some note inconsistencies in communication and front-desk service.
Often praised
- Staff are described as compassionate, patient, and professional
- Several reviewers highlight specific technicians for their gentle handling of anxious pets
- The facility is noted for being clean and providing reliable boarding services
Common concerns
- Some reports mention inconsistent front-desk communication regarding appointments
- A few reviewers mentioned feeling pressured by high costs or experiencing less attentive service during busy periods
Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 81% positive, 13% negative, (16) mentions
- Gentle with pets
- 80% positive, 20% negative, (10) mentions
- Explaining options
- 71% positive, 29% negative, (7) mentions
- Treatment results
- 75% positive, 25% negative, (4) mentions
- Clean facilities
- 100% positive, 0% negative, (3) mentions
From 19 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
Reviews
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