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Real Vet Reviews

VCA Rock Creek Animal Hospital

Emergency vet

9399 Sheridan St, Pembroke Pines, FL 33024Broward CountyPart of VCA Animal Hospitals, owned by Mars, Inc. (based on the clinic's name)

Florida premises permit active since 2011(veterinary premises permit VE4120)Check with the state (opens in new tab)Matched to this clinic by address.

(954) 433-8188Compare
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Real Vet Score 71 out of 100Real Vet ScoreMixedLikely 66–77 given the evidence#11 of 13 scored vets in Pembroke Pines How ranked4.4From 316 ratings across 2 sources4.5 on Google (opens in new tab) (275 reviews)3.8 on Yelp (opens in new tab) (41 reviews)Replies to 80% of Google and Yelp reviews, 3 of 3 negative ones (of 20 read)Down 10 points since September 2026
How this score was calculated
Ratings fromAvgCount
Google4.50275
Yelp3.8041
  1. Star ratings, weighted: 4.41. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 4.20 from 20 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.37.
  4. What 19 reviews say about care: −0.08 stars.
  5. Result: 4.29 stars = 71 / 100. Based on many ratings.
Read the full method

What people paid

Amounts pet owners reported for VCA Rock Creek Animal Hospital.

Quoted in Google, Yelp and Facebook reviews

Sick or injured
$380
median of 2 mentions, $160 to $600

As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.

What pet owners say

Summary written by AI

Reviewers frequently praise the clinic for its compassionate staff and high level of professionalism over many years. While most owners report positive experiences with medical care and boarding, some note inconsistencies in communication and front-desk service.

Often praised

  • Staff are described as compassionate, patient, and professional
  • Several reviewers highlight specific technicians for their gentle handling of anxious pets
  • The facility is noted for being clean and providing reliable boarding services

Common concerns

  • Some reports mention inconsistent front-desk communication regarding appointments
  • A few reviewers mentioned feeling pressured by high costs or experiencing less attentive service during busy periods

Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
81% positive, 13% negative, (16) mentions
Gentle with pets
80% positive, 20% negative, (10) mentions
Explaining options
71% positive, 29% negative, (7) mentions
Treatment results
75% positive, 25% negative, (4) mentions
Clean facilities
100% positive, 0% negative, (3) mentions

From 19 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

Reviews

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Michael K
From Google (opens in new tab)

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What's wrong with it?

We brought our dog to VCA Rock Creek Animal Hospital in May for an ear infection. At the first visit, they prescribed ear drops—but our dog wasn’t comfortable with us applying them each night. We brought him back a week later, and they said they had a “better solution”—a… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you for taking the time to share your experience, Michael. We’re truly sorry to hear that your visits with us didn’t meet your expectations, especially… Read it on Google (opens in new tab)
Vivian Perez
From Google (opens in new tab)

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What's wrong with it?

Left my cockapoo jaxon for boarding the process was smooth and easy. The staff was great i even got pics of my pup one day. He is doing great after his stay. Would not hesitate to board him here again. Thanks for the help! View on Google (opens in new tab)

Clinic's reply: Thank you so much for sharing your experience, Vivian! We’re so glad to hear Jaxon had a smooth, happy stay with us (and that you enjoyed the photos!). Our… Read it on Google (opens in new tab)
Davana Osinska
From Google (opens in new tab)

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What's wrong with it?

Everyone there is always always amazing! Ethan is both of our pet’s favorite. He is just very patient and makes things comfortable and welcoming. Thanks guys for being so supportive and helpful View on Google (opens in new tab)

Clinic's reply: Hi Davana, thank you so much for your kind words! We’re so glad to hear that Ethan and the team made you and your pets feel comfortable and welcome. We truly… Read it on Google (opens in new tab)
J
From Google (opens in new tab)

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What's wrong with it?

Had an emergency today with my pup. I wanted to make sure I had the right info for location which is correct and what to do with my dogs emergency. They talked me through immediate action and recommended where to go as they are not an emergency vet. Thank you all! Trixie also… Read the full review on Google (opens in new tab)

Clinic's reply: Hi there, thank you so much for your kind words! We’re really glad we could be there for you and Trixie when you needed support. It means a lot to know our… Read it on Google (opens in new tab)
Nicole Sahalon
From Google (opens in new tab)

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What's wrong with it?

I had such a positive experience here. Dr. Saint-Marc dedicated her time to answering all of my questions and provided me with a resource of information. Her bedside manner was top notch. Her assistant Ethan was so loving with Shadow and very kind & efficient in the way he… Read the full review on Google (opens in new tab)

Clinic's reply: Nicole, thank you for sharing your wonderful experience with us. Our team is thrilled to know that Dr. Saint Marc and Ethan, along with Jen and Raquel… Read it on Google (opens in new tab)

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