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Real Vet Reviews

UrgentVet

Emergency vet

3550 Harden Blvd Ste 107, Lakeland, FL 33803Polk County
Real Vet Score 90 out of 100Real Vet ScoreExcellentLikely 88–92 given the evidence#4 of 28 scored vets in Lakeland How ranked4.7From 941 ratings across 2 sources4.7 on Google (opens in new tab) (926 reviews)3.2 on Yelp (opens in new tab) (15 reviews)Replies to 100% of Google and Yelp reviews (of 20 read)
How this score was calculated
Ratings fromAvgCount
Google4.70926
Yelp3.2015
  1. Star ratings, weighted: 4.68. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 4.75 from 20 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.69.
  4. What 17 reviews say about care: +0.06 stars.
  5. Result: 4.75 stars = 90 / 100. Based on many ratings.
Read the full method

What pet owners say

Summary written by AI

Reviewers generally report a positive experience with the clinic's compassionate staff and thorough medical care. While most owners praise the professionalism of the team, there is some conflicting feedback regarding administrative organization.

Often praised

  • Several reviewers describe the staff as kind, attentive, and professional.
  • Multiple reviewers mention that the facility provides thorough and informative examinations.
  • Some reviewers appreciate the quick response times during emergency visits.

Common concerns

  • One reviewer reported issues with disorganized paperwork and poor communication regarding wait times.

Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
92% positive, 8% negative, (12) mentions
Treatment results
100% positive, 0% negative, (6) mentions
Gentle with pets
100% positive, 0% negative, (5) mentions
Explaining options
75% positive, 25% negative, (4) mentions
Cost and billing
67% positive, 33% negative, (3) mentions
Wait times and booking
67% positive, 33% negative, (3) mentions

From 17 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

About this clinic

As stated on the clinic's own website (urgentvet.com), checked Nov 1, 2026. Call ahead to confirm.

Credentials
Fear Free certified
Services
x-raysultrasoundin-house labemergency careurgent care walk-inshospice and euthanasia
Hours
3PM-11PM Mon-Fri 10AM-8PM Sat-Sun 12PM–8PM All Holidays
Jane “Fuzz” Coyle
From Google (opens in new tab)

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What's wrong with it?

Great service! Highly recommend…. we have used Urgent pet many times and are always happy with the Care we receive. View on Google (opens in new tab)

Clinic's reply: We really appreciate you taking the time to share your experience. Thank you for trusting us with the care of your pet.
Laura Carmichael
From Google (opens in new tab)

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What's wrong with it?

The staff is very friendly and seem quite knowledgeable. Unlike Banfield, they wanted me present for the examination - which I greatly appreciated. They were great at reading my cats' body language before and throughout the examination. (I brought my cats in because one of them… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you, Laura, for sharing your experience! We're thrilled to hear that our team was able to provide knowledgeable and compassionate care for your cats… Read it on Google (opens in new tab)
P V
From Google (opens in new tab)

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What's wrong with it?

Amazing kind people! View on Google (opens in new tab)

Clinic's reply: Thank you, P V, for your kind words! We're thrilled to hear that you had a positive experience with our team. Our staff is dedicated to providing compassionate… Read it on Google (opens in new tab)
Kenia Martinez
From Google (opens in new tab)

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What's wrong with it?

Very caring and compassionate care. Love it View on Google (opens in new tab)

Clinic's reply: Thank you, Kenia, for your kind words! We're thrilled to hear that you felt the care and compassion from our team. We're always here if you ever need us again!
Christine Posner
From Google (opens in new tab)

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What's wrong with it?

Wait was only 20 minutes...had 2 other patients at the time. The doctor and veterinarian were very thorough and informative. View on Google (opens in new tab)

Clinic's reply: Thank you, Christine, for sharing your experience! We're glad to hear that your wait was short and that our team provided thorough and informative care. Our… Read it on Google (opens in new tab)
Hannah Peyton
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Clinic's reply: Thank you, Hannah, for the 5-star rating! We're glad to know you had a positive experience with us. If you ever need us again, we're always here to help!
IAPG
From Google (opens in new tab)

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What's wrong with it?

This place has disorganized staff and vet. They failed to get pull the correct paperwork, misquoted wait from 45 min to 2 hours, never followed up on questions, and failed to send the follow-up paperwork. Communication was horrendous for the cost of services. The place was… Read the full review on Google (opens in new tab)

Clinic's reply: Hi IAPG. I'm sorry to hear about the issues you faced with communication and wait times. We strive for efficient and transparent service, and it's clear we… Read it on Google (opens in new tab)
katherine ruiz
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Clinic's reply: Thank you, Katherine, for the 5-star rating! We're glad to know you had a positive experience with us. Our team is dedicated to providing compassionate and… Read it on Google (opens in new tab)
Molly Rennick
From Google (opens in new tab)

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What's wrong with it?

Took our car in here 10 minutes before they closed and the staff was all friendly and accommodating, we got our kitty seen and treated quickly. I’m always hesitant to try a new vet after a few really bad experiences but I genuinely think this is one of the good ones! View on Google (opens in new tab)

Clinic's reply: Hi Molly, we're thrilled to hear that our team was able to accommodate you and your kitty so quickly. It's wonderful to know that we could provide the care you… Read it on Google (opens in new tab)
Gary Moore
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Clinic's reply: Thank you, Gary, for taking the time to leave a rating. We appreciate your feedback and are glad you chose us for your pet's care. If you have any specific… Read it on Google (opens in new tab)
Jeff Miles
From Google (opens in new tab)

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What's wrong with it?

Would recommend, very courteous and helpful View on Google (opens in new tab)

Clinic's reply: Thank you, Jeff, for sharing your experience! We're thrilled to hear that you found our team courteous and helpful. Our commitment is to provide compassionate… Read it on Google (opens in new tab)
Jennifer Caldwell
From Google (opens in new tab)

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What's wrong with it?

Fast, friendly service. My cat is already feeling better! View on Google (opens in new tab)

Clinic's reply: Thank you, Jennifer, for sharing your experience! We're thrilled to hear that your cat is already feeling better. Our team is dedicated to providing fast and… Read it on Google (opens in new tab)
Theresa Johnson
From Google (opens in new tab)

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What's wrong with it?

Great experience didn’t add ridiculous cost upon cost like the local er vet! Kind caring professionals that’s treated my dog like their own ❤️ View on Google (opens in new tab)

Clinic's reply: Thank you, Theresa, for sharing your wonderful experience! We're thrilled to hear that our team provided kind and caring service for your dog. We pride… Read it on Google (opens in new tab)
Tara Rock
From Google (opens in new tab)

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What's wrong with it?

Had to take Rex there yesterday and I can’t say enough about everyone. They were absolutely amazing and Rex was definetly comfortable. Thank you for caring for my guy when he had a bummed paw. View on Google (opens in new tab)

Clinic's reply: Thank you, Tara, for sharing your experience. We're thrilled to hear that Rex felt comfortable and that our team could provide the care he needed for his paw… Read it on Google (opens in new tab)
Nancy Cepeda
From Google (opens in new tab)

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What's wrong with it?

I’ve always had great experiences taking my dog here. Just wish they were open overnight bc the alternative places in town are not great! View on Google (opens in new tab)

Clinic's reply: Thank you, Nancy, for sharing your positive experiences with us! We're delighted to hear that you've been satisfied with the care your dog has received. While… Read it on Google (opens in new tab)

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