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Real Vet Reviews

UrgentVet

Emergency vet

3550 Harden Blvd Ste 107, Lakeland, FL 33803Polk County
(863) 345-2800Clinic website (opens in new tab)Facebook (opens in new tab)Compare
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Real Vet Score 90 out of 100Real Vet ScoreExcellentLikely 88–92 given the evidence#4 of 28 scored vets in Lakeland How ranked4.7From 941 ratings across 2 sources4.7 on Google (opens in new tab) (926 reviews)3.2 on Yelp (opens in new tab) (15 reviews)Replies to 100% of Google and Yelp reviews (of 20 read)
How this score was calculated
Ratings fromAvgCount
Google4.70926
Yelp3.2015
  1. Star ratings, weighted: 4.68. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 4.75 from 20 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.69.
  4. What 17 reviews say about care: +0.06 stars.
  5. Result: 4.75 stars = 90 / 100. Based on many ratings.
Read the full method

What pet owners say

Summary written by AI

Reviewers generally report a positive experience with the clinic's compassionate staff and thorough medical care. While most owners praise the professionalism of the team, there is some conflicting feedback regarding administrative organization.

Often praised

  • Several reviewers describe the staff as kind, attentive, and professional.
  • Multiple reviewers mention that the facility provides thorough and informative examinations.
  • Some reviewers appreciate the quick response times during emergency visits.

Common concerns

  • One reviewer reported issues with disorganized paperwork and poor communication regarding wait times.

Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
92% positive, 8% negative, (12) mentions
Treatment results
100% positive, 0% negative, (6) mentions
Gentle with pets
100% positive, 0% negative, (5) mentions
Explaining options
75% positive, 25% negative, (4) mentions
Cost and billing
67% positive, 33% negative, (3) mentions
Wait times and booking
67% positive, 33% negative, (3) mentions

From 17 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

About this clinic

As stated on the clinic's own website (urgentvet.com), checked Nov 1, 2026. Call ahead to confirm.

Credentials
Fear Free certified
Services
x-raysultrasoundin-house labemergency careurgent care walk-inshospice and euthanasia
Hours
3PM-11PM Mon-Fri 10AM-8PM Sat-Sun 12PM–8PM All Holidays

Reviews

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All reviewsMember reviewsWith price paidGoogle
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Frank Marcellino
From Google (opens in new tab)

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What's wrong with it?

The staff was attentive, compassionate, and were good listeners. Fees could have been more economical. Overall satisfied. View on Google (opens in new tab)

Clinic's reply: Thank you, Frank, for sharing your experience. We're glad to hear that our team was attentive and compassionate during your visit. We strive to provide… Read it on Google (opens in new tab)
J Laing
From Google (opens in new tab)

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What's wrong with it?

Took out 2 babies in for an emergency and ar Rachel Griffith-Willis, was phenomenal. Very informative and kind. Her staff was also amazing tonight. I only know one of their names Sierra. But thank you to all the staff! You ladies are amazing View on Google (opens in new tab)

Clinic's reply: Thank you, J Laing, for sharing your experience with us. We're thrilled to hear that Rachel Griffith-Willis and Sierra, along with the rest of our team… Read it on Google (opens in new tab)
Crystal Melendez
From Google (opens in new tab)

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What's wrong with it?

I came in with my dog on an emergency and from the minute I stepped in the door they was on top of it . They made me feel like I was someone and no once but multiple times said we will get your baby better . They went above in beyond for her and I will tell you if you need… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you, Crystal, for sharing your experience. We're thrilled to hear that Kelsey and our team provided the compassionate care your dog needed during the… Read it on Google (opens in new tab)
Michelle Jones
From Google (opens in new tab)

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What's wrong with it?

Took my 11 week old puppy to urgent vet cause she was having some stomach issues and everyone was nice and super helpful from the time we got there till the time we left. Would definitely go there again after hours if I needed to. View on Google (opens in new tab)

Clinic's reply: Thank you, Michelle, for sharing your experience with us. We're delighted to hear that our team was able to provide the care and support your puppy needed… Read it on Google (opens in new tab)
Alma Martinez
From Google (opens in new tab)

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What's wrong with it?

Well, unfortunately, I had to put my dog down September 1, 2026 however, the team was very understanding and was able to take care of my girl Trouble. My family appreciates your support and service. Thank you for the work that you do. We will always love you, baby girl rest in… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you, Alma, for sharing your experience during such a difficult time. We're truly sorry for your loss of Trouble. Our team is honored to have been able to… Read it on Google (opens in new tab)

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