Doesn't recommendMichael Muse
Been coming here for years front desk is rude and not willing to help. Congrats on losing a client. View on Facebook (opens in new tab)
Union Park Animal Hospital and Urgent care
10640 E Colonial Dr, Union Park, FL 32817Orange CountyFlorida premises permit active since 2023(veterinary premises permit VE6712)Check with the state (opens in new tab)Matched to this clinic by address.
Real Vet Score 62 out of 100Real Vet ScoreMixedLikely 56–67 given the evidence#88 of 106 scored vets in Orange County How ranked4.0 from 434 Google ratings (opens in new tab)79% recommend on Facebook (opens in new tab) (24 reviews read)Google reviews in the last 12 months: 4.5 average from the 20 we've read, above its 4.0 on Google overallReplies to 30% of Google and Yelp reviews (of 20 read)
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.00 | 434 | |
| 4.17 | 24 |
- Star ratings, weighted: 4.01. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 4.38 from 21 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.12.
- What 39 reviews say about care: −0.08 stars.
- Result: 4.04 stars = 62 / 100. Based on many ratings.
What pet owners say
Summary written by AIReviewers express highly polarized views regarding the clinic's atmosphere and staff interactions. While many owners praise the doctors for their expertise and compassionate care, others report experiences involving perceived rudeness or dismissiveness from certain staff members.
Often praised
- Several reviewers praise specific doctors for being knowledgeable, passionate, and providing high-quality medical care.
- Many owners report feeling well-cared for by a professional and friendly staff.
- Some reviewers highlight the clinic's ability to treat both standard pets and exotic animals.
Common concerns
- Multiple reviewers describe interactions with front desk or support staff as rude or dismissive.
- A few reviewers mention concerns regarding the level of training or professionalism among certain technicians.
Written by AI from the reviews (members' first, then the newest), Nov 8, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 75% positive, 21% negative, (24) mentions
- Gentle with pets
- 92% positive, 8% negative, (12) mentions
- Treatment results
- 70% positive, 30% negative, (10) mentions
- Explaining options
- 67% positive, 33% negative, (9) mentions
From 39 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
About this clinic
As stated on the clinic's own website (unionparkanimalhospital.com), checked Nov 8, 2026. Call ahead to confirm.
- Credentials
- Fear Free certified
- Treats
- dogscatsexoticsbirdssmall mammalsreptiles
- Services
- vaccinesdental caresurgeryspay and neuterx-raysultrasoundemergency careurgent care walk-inshospice and euthanasiaboardingmicrochipping
- Hours
- Mon - Sun: 8:00am - 5:00pm Urgent Care: 5:00pm - 9:00pm
- Veterinarians
- Dr. Arun Kutagulla
- Dr. Lisandra Rodríguez González
Reviews
Write a reviewDoesn't recommendAdamah Thrift
RUDDDEEEEEEEEE RUDEEEEE RUDEEEEEE View on Facebook (opens in new tab)
Doesn't recommendLeah Balnis
Took my puppy in for vomiting and not eating.. the vet tech said it was hypoglycemia. Ok makes Sense yes I know now I should’ve force fed her when I thought it was just nerves I admit I was wrong. Vet tech with I got her name (young, curly hair, very loud) made me feel like crap… Read the full review on Facebook (opens in new tab)
RecommendsMelissa Easterday
They take great care of my sweet Finn! View on Facebook (opens in new tab)
RecommendsStephanie Reifsnider Arms
We love Dr. Randolph. We have been with her for about 21 years and she has cared for all 5 of our Japanese Chins. Yes she can be loud and yell at her workers some times and seem abrupt with her clients, but that is her passion coming out. She is a great teacher and and cares so… Read the full review on Facebook (opens in new tab)
RecommendsSams Dawg House
best place and professional environment to you and your loved one The best doctor in town View on Facebook (opens in new tab)
Doesn't recommendKimberly Ann
I do not recommend union park animal hospital. We wound up making a choice and getting a Petland puppy while I am home on maternity leave. Due to Petland recommending working with union park I went for my Great Dane first visit so that’s what I did to go by the books even though… Read the full review on Facebook (opens in new tab)
Doesn't recommendKarin Donaldson
I called this place on a Saturday and told them I needed an appointment right away because I felt like there was something wrong with one of my snakes. I explained the story and I was told they were only taking emergencies at that time. I explained again what was going on and… Read the full review on Facebook (opens in new tab)
RecommendsMariaPia Bustamante
Love the staff! Love the doctors ! 💯 View on Facebook (opens in new tab)
RecommendsJessica Marie Sanchez
just love the way they take care of my baby blue and all the staff are awesome. will reconoce them View on Facebook (opens in new tab)
RecommendsLinda Boynton
I have been taking my pets to Union Park Animal Hospital since Dr. Randolph began. I would NEVER even consider another veterinarian. Dr. Randolph has cared for my many pets and has gotten me through some difficult times. Firstly, I consider her to be the epitome of everything a… Read the full review on Facebook (opens in new tab)
RecommendsMaureen Burnside Norman
After many recommendations from friends, I decided to take my Teddy Bear Miss Madeleine to the vet that Maddie first saw for her initial vaccinations. Kelly Randolph, DVM @ Union Park animal Hospital at 10640 East Colonial Dr. This is not typically an area in which I would… Read the full review on Facebook (opens in new tab)
RecommendsBrenda Maxwell
Dr. Kelly is awesome and takes her time and answers any questions that you have and is very knowledgeable. I would recommend her for your pets. View on Facebook (opens in new tab)
RecommendsDebbie McVey Laboy
Dr. Randall operated on our 6week old pug, Baxter. We had a freak accident and the Dr. had to removed the ball from his hip and pulled the muscle over it. Baxter is now 17yrs old and still has no problem with that hip! View on Facebook (opens in new tab)
RecommendsToao Ang
I love it here, Dr. Randolph and her staff are amazing!!! View on Facebook (opens in new tab)
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