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Real Vet Reviews

Union Park Animal Hospital and Urgent care

10640 E Colonial Dr, Union Park, FL 32817Orange County

Florida premises permit active since 2023(veterinary premises permit VE6712)Check with the state (opens in new tab)Matched to this clinic by address.

Real Vet Score 62 out of 100Real Vet ScoreMixedLikely 56–67 given the evidence#88 of 106 scored vets in Orange County How ranked4.0 from 434 Google ratings (opens in new tab)79% recommend on Facebook (opens in new tab) (24 reviews read)Google reviews in the last 12 months: 4.5 average from the 20 we've read, above its 4.0 on Google overallReplies to 30% of Google and Yelp reviews (of 20 read)
How this score was calculated
Ratings fromAvgCount
Google4.00434
Facebook4.1724
  1. Star ratings, weighted: 4.01. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 4.38 from 21 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.12.
  4. What 39 reviews say about care: −0.08 stars.
  5. Result: 4.04 stars = 62 / 100. Based on many ratings.
Read the full method

What pet owners say

Summary written by AI

Reviewers express highly polarized views regarding the clinic's atmosphere and staff interactions. While many owners praise the doctors for their expertise and compassionate care, others report experiences involving perceived rudeness or dismissiveness from certain staff members.

Often praised

  • Several reviewers praise specific doctors for being knowledgeable, passionate, and providing high-quality medical care.
  • Many owners report feeling well-cared for by a professional and friendly staff.
  • Some reviewers highlight the clinic's ability to treat both standard pets and exotic animals.

Common concerns

  • Multiple reviewers describe interactions with front desk or support staff as rude or dismissive.
  • A few reviewers mention concerns regarding the level of training or professionalism among certain technicians.

Written by AI from the reviews (members' first, then the newest), Nov 8, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
75% positive, 21% negative, (24) mentions
Gentle with pets
92% positive, 8% negative, (12) mentions
Treatment results
70% positive, 30% negative, (10) mentions
Explaining options
67% positive, 33% negative, (9) mentions

From 39 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

About this clinic

As stated on the clinic's own website (unionparkanimalhospital.com), checked Nov 8, 2026. Call ahead to confirm.

Credentials
Fear Free certified
Treats
dogscatsexoticsbirdssmall mammalsreptiles
Services
vaccinesdental caresurgeryspay and neuterx-raysultrasoundemergency careurgent care walk-inshospice and euthanasiaboardingmicrochipping
Hours
Mon - Sun: 8:00am - 5:00pm Urgent Care: 5:00pm - 9:00pm
Veterinarians
  • Dr. Arun Kutagulla
  • Dr. Lisandra Rodríguez González
RecommendsLinda Boynton
From Facebook (opens in new tab)

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What's wrong with it?

I have been taking my pets to Union Park Animal Hospital since Dr. Randolph began. I would NEVER even consider another veterinarian. Dr. Randolph has cared for my many pets and has gotten me through some difficult times. Firstly, I consider her to be the epitome of everything a… Read the full review on Facebook (opens in new tab)

RecommendsMaureen Burnside Norman
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What's wrong with it?

After many recommendations from friends, I decided to take my Teddy Bear Miss Madeleine to the vet that Maddie first saw for her initial vaccinations. Kelly Randolph, DVM @ Union Park animal Hospital at 10640 East Colonial Dr. This is not typically an area in which I would… Read the full review on Facebook (opens in new tab)

RecommendsBrenda Maxwell
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What's wrong with it?

Dr. Kelly is awesome and takes her time and answers any questions that you have and is very knowledgeable. I would recommend her for your pets. View on Facebook (opens in new tab)

RecommendsDebbie McVey Laboy
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What's wrong with it?

Dr. Randall operated on our 6week old pug, Baxter. We had a freak accident and the Dr. had to removed the ball from his hip and pulled the muscle over it. Baxter is now 17yrs old and still has no problem with that hip! View on Facebook (opens in new tab)

RecommendsToao Ang
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What's wrong with it?

I love it here, Dr. Randolph and her staff are amazing!!! View on Facebook (opens in new tab)

RecommendsDanny Shane Pulsifer
From Facebook (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

RecommendsPatti Law Jones
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What's wrong with it?

There couldn't be a more caring, thorough vet than Kelly Randolph. She has cared for and mourned the loss of many of my cats since 2005 and now cares for my current furbabies. She is compassionate, caring, educational, in-your-face honest and all around amazing. I wouldn't… Read the full review on Facebook (opens in new tab)

RecommendsChantal Watts
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What's wrong with it?

Dr. Kelly and her staff are wonderful. You can feel just how much they love their animals. We get phenomenal care and treatment every time we go. View on Facebook (opens in new tab)

RecommendsRhina Irizarry
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What's wrong with it?

Been with Dr Randolph since 2005 best vet I know. View on Facebook (opens in new tab)

RecommendsJason Oliveri
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What's wrong with it?

Star rating only, no written review.

RecommendsKaren Jacobs
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What's wrong with it?

Love Kelly and her staff! She's my hero. My vet didn't want to perform surgery to remove a tumor the size of a raquetball in the throat of my 12 year old, otherwise healthy dog. Ehen she determined it was cancer, she told me all my options and bought me precious months to spend… Read the full review on Facebook (opens in new tab)

RecommendsLisa Hennings
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What's wrong with it?

Dr Randolph has been taking care of my Malteses since 2001. My late Maltese had a heart murmur and and extreme cardiomyopathy and she worked diligently balancing his heart and his kidneys. She kept him alive years past anyone would have guessed. She has treated many other… Read the full review on Facebook (opens in new tab)

RecommendsLuis Enrique Ortíz
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What's wrong with it?

I have been taking my dogs to Dr. Randolph for 8 years and have never been treated disrespectfully or unkindly. I highly recommend this Animal Hospital to all my friends and family looking for quality care. View on Facebook (opens in new tab)

RecommendsKimberly Duff Montoney
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What's wrong with it?

Star rating only, no written review.

Work at Union Park Animal Hospital and Urgent care? Claim this page to reply to member reviews, or print a review card for your front desk.