I have been taking my pets to Union Park Animal Hospital since Dr. Randolph began. I would NEVER even consider another veterinarian. Dr. Randolph has cared for my many pets and has gotten me through some difficult times. Firstly, I consider her to be the epitome of everything a… Read the full review on Facebook (opens in new tab)
Union Park Animal Hospital and Urgent care
10640 E Colonial Dr, Union Park, FL 32817Orange CountyFlorida premises permit active since 2023(veterinary premises permit VE6712)Check with the state (opens in new tab)Matched to this clinic by address.
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.00 | 434 | |
| 4.17 | 24 |
- Star ratings, weighted: 4.01. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 4.38 from 21 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.12.
- What 39 reviews say about care: −0.08 stars.
- Result: 4.04 stars = 62 / 100. Based on many ratings.
What pet owners say
Summary written by AIReviewers express highly polarized views regarding the clinic's atmosphere and staff interactions. While many owners praise the doctors for their expertise and compassionate care, others report experiences involving perceived rudeness or dismissiveness from certain staff members.
Often praised
- Several reviewers praise specific doctors for being knowledgeable, passionate, and providing high-quality medical care.
- Many owners report feeling well-cared for by a professional and friendly staff.
- Some reviewers highlight the clinic's ability to treat both standard pets and exotic animals.
Common concerns
- Multiple reviewers describe interactions with front desk or support staff as rude or dismissive.
- A few reviewers mention concerns regarding the level of training or professionalism among certain technicians.
Written by AI from the reviews (members' first, then the newest), Nov 8, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 75% positive, 21% negative, (24) mentions
- Gentle with pets
- 92% positive, 8% negative, (12) mentions
- Treatment results
- 70% positive, 30% negative, (10) mentions
- Explaining options
- 67% positive, 33% negative, (9) mentions
From 39 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
About this clinic
As stated on the clinic's own website (unionparkanimalhospital.com), checked Nov 8, 2026. Call ahead to confirm.
- Credentials
- Fear Free certified
- Treats
- dogscatsexoticsbirdssmall mammalsreptiles
- Services
- vaccinesdental caresurgeryspay and neuterx-raysultrasoundemergency careurgent care walk-inshospice and euthanasiaboardingmicrochipping
- Hours
- Mon - Sun: 8:00am - 5:00pm Urgent Care: 5:00pm - 9:00pm
- Veterinarians
- Dr. Arun Kutagulla
- Dr. Lisandra Rodríguez González
Reviews
Write a reviewAfter many recommendations from friends, I decided to take my Teddy Bear Miss Madeleine to the vet that Maddie first saw for her initial vaccinations. Kelly Randolph, DVM @ Union Park animal Hospital at 10640 East Colonial Dr. This is not typically an area in which I would… Read the full review on Facebook (opens in new tab)
Dr. Kelly is awesome and takes her time and answers any questions that you have and is very knowledgeable. I would recommend her for your pets. View on Facebook (opens in new tab)
Dr. Randall operated on our 6week old pug, Baxter. We had a freak accident and the Dr. had to removed the ball from his hip and pulled the muscle over it. Baxter is now 17yrs old and still has no problem with that hip! View on Facebook (opens in new tab)
I love it here, Dr. Randolph and her staff are amazing!!! View on Facebook (opens in new tab)
Star rating only, no written review.
There couldn't be a more caring, thorough vet than Kelly Randolph. She has cared for and mourned the loss of many of my cats since 2005 and now cares for my current furbabies. She is compassionate, caring, educational, in-your-face honest and all around amazing. I wouldn't… Read the full review on Facebook (opens in new tab)
Dr. Kelly and her staff are wonderful. You can feel just how much they love their animals. We get phenomenal care and treatment every time we go. View on Facebook (opens in new tab)
Been with Dr Randolph since 2005 best vet I know. View on Facebook (opens in new tab)
Star rating only, no written review.
Love Kelly and her staff! She's my hero. My vet didn't want to perform surgery to remove a tumor the size of a raquetball in the throat of my 12 year old, otherwise healthy dog. Ehen she determined it was cancer, she told me all my options and bought me precious months to spend… Read the full review on Facebook (opens in new tab)
Dr Randolph has been taking care of my Malteses since 2001. My late Maltese had a heart murmur and and extreme cardiomyopathy and she worked diligently balancing his heart and his kidneys. She kept him alive years past anyone would have guessed. She has treated many other… Read the full review on Facebook (opens in new tab)
I have been taking my dogs to Dr. Randolph for 8 years and have never been treated disrespectfully or unkindly. I highly recommend this Animal Hospital to all my friends and family looking for quality care. View on Facebook (opens in new tab)
Star rating only, no written review.
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