Several reviewers praise the clinic for its high level of professionalism, medical expertise, and compassionate care during complex neurological cases. Many owners report feeling well-informed and supported by the staff throughout various procedures and treatment plans.
Often praised
Highly skilled and knowledgeable veterinary team
Compassionate and supportive staff members
Detailed explanations of procedures and results
Common concerns
One reviewer reported a lack of empathy during a consultation
Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
Gentle with pets
92% positive, 8% negative, (13) mentions
Treatment results
83% positive, 8% negative, (12) mentions
Explaining options
100% positive, 0% negative, (9) mentions
Front desk and staff
100% positive, 0% negative, (8) mentions
From 18 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
Saved my boxers life. Normal vet wanted us to put her down. Then recommend this place if we wanted to find out more info. They found she has a type of meningitis called SRMA that is rarely diagnosed. 5 years later she is still with us. Thank you guys for what you do. View on Google (opens in new tab)
Clinic's reply: What a wonderful milestone to celebrate! We’re so happy to hear that your sweet girl is still by your side five years later and that our team was able to help… Read it on Google (opens in new tab)
We could not be happier with Dr. Kelley and the entire team at SCAN. Our dachsund Daisy needed spinal surgery this summer, which was an unexpected and scary situation for us. From the moment we arrived, we truly felt like she was in the best hands. Dr. Kelley was incredibly… Read the full review on Google (opens in new tab)
Clinic's reply: Hearing that your pup is doing so well after such a frightening and unexpected experience is wonderful to hear. We’re glad our team could provide… Read it on Google (opens in new tab)
I cannot convey how much I appreciate the staff & Dr. Kelley! Extremely professional, compassionate, caring facility. Dr. Kelley walked us thru the process of our frenchie’s MRI and the after results. In our chaotic, confusing, emotional rollercoaster with our pup, Dr. Kelley… Read the full review on Google (opens in new tab)
Clinic's reply: We’re so grateful to hear that our team provided comfort, compassion, and support during what was undoubtedly a very emotional time for you and your pup. We… Read it on Google (opens in new tab)
Dr. Kelley is amazing. She is willing to listen, gives her honest opinion and works hard to help your animal get through serious diagnosis. View on Google (opens in new tab)
Clinic's reply: It's always a pleasure to serve clients like you and thank you for your kind feedback! We’re so glad to hear that you felt supported and well cared for during… Read it on Google (opens in new tab)
I don’t really ever take the time to leave reviews but I truly feel like I need to somehow share the amazing experience I had at Scan. Dr Kelley is nothing but God sent, I mean when I say this woman is passionate about what she does I mean it. It’s not too often that you come… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you so much for taking the time to share such a heartfelt review. We know how emotional and overwhelming it can be to face a medical emergency with a… Read it on Google (opens in new tab)
Our Bella needed surgery on her spine and we could not have found a better place than SCAN, nor a better doctor than Dr. Pancotto. Dr. P. and her staff were gentle, compassionate and eager to put us at ease. Our Bella is recovering, getting better each day! We are forever… Read the full review on Google (opens in new tab)
Clinic's reply: We’re truly grateful you entrusted Bella’s care to us during such a serious time. It’s wonderful to hear that you felt supported by our surgical team and… Read it on Google (opens in new tab)
The welcoming staff, receptionist, vet nurse were excellent. They took our very sick GS back to have an exam done by Dr. T Pancotto. He was returned to us following his exam. Dr Pancotto came into the room with my daughter and I, introduced herself ( no handshake, brusque in… Read the full review on Google (opens in new tab)
The Naples SCAN office is a professional team of caring people devoted to helping beloved animals and their worried owners through sometimes difficult circumstances that may require painful decisions. The empathy is real, the answers to hard questions are direct and… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you for your thoughtful review! We’re honored to hear that Dr. Pancotto and the Naples SCAN team could provide compassionate, clear, and thorough care… Read it on Google (opens in new tab)
Clinic's reply: We’re glad you found our team professional and that the detailed explanations were helpful. We truly appreciate your feedback. Thank you for your kind words… Read it on Google (opens in new tab)
We cannot say enough wonderful things about Dr. Kelley and her entire team at SCAN in Naples. When we brought our sweet Frenchie, Lil Edith, in, we were so scared and unsure of what was wrong. From the very beginning, the staff was compassionate, patient, and incredibly… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you so much for your kind and detailed review. We are thrilled to hear that Lil Edith is feeling better and back to her joyful self! Dr. Kelley and our… Read it on Google (opens in new tab)
Even though the outcome was not what we had anticipated, this doctor and team were wonderful. Thank you for your care and compassion. View on Google (opens in new tab)
Clinic's reply: Donna, we are overjoyed to hear about your positive experience with our team. Our staff's commitment to offering compassionate, understanding, and helpful care… Read it on Google (opens in new tab)
I want to thank Dr. Nick Archambault, his assistant Daffney and SCAN Front Desk assistant Li for our first Naples SCAN visit experience with my french bulldog Kodi. From the moment we walked in and all the way through I felt that we are in the hands of great professionals - each… Read the full review on Google (opens in new tab)
Clinic's reply: Anastasia –
How wonderful it is to have received your 5-Star Google Review of SCAN-Naples! Your positive feedback has been shared with our team, including… Read it on Google (opens in new tab)
We absolutely love SCAN and all their staff! We have been taking our standard poodle Tiny (Myles) here since February as he started having seizures. We have seen Dr Pancatto and Dr Carnes and both are amazing and take their time with him and listen to our concerns as he’s a… Read the full review on Google (opens in new tab)
Clinic's reply: Karley, we are pleased to hear about your positive experience with SCAN and our staff. Thank you for sharing your feedback!
Clinic's reply: Thank you for the great feedback! We’re happy to hear you had a positive experience and we appreciate you allowing us to care for your pet.
Dr. Kelley and the entire staff are truly wonderful, both with their skill and their compassion. Dr. Kelley came in on her day off, the morning after Montie's surgery, to make sure Montie was ok. When Montie was discharged a day later Dr. Kelley gave me her cell phone number… Read the full review on Google (opens in new tab)
Clinic's reply: We love what we do and are glad to be here for you and your pet! Thank you for your amazing review! Please give Montie some extra love from us!
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