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Real Vet Reviews

Specialists in Companion Animal Neurology (SCAN) - Naples

2575 Northbrooke Plaza Dr Building 100, Naples, FL 34119Collier County

Florida premises permit active since 2020(veterinary premises permit VE5814)Check with the state (opens in new tab)Matched to this clinic by address.

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Real Vet Score 95 out of 100Real Vet ScoreExcellentLikely 92–98 given the evidence#2 of 26 scored vets in Naples How rankedTop 10%4.8 from 247 Google ratings (opens in new tab)Replies to 95% of Google and Yelp reviews (of 20 read)Up 3 points since September 2026
How this score was calculated
Ratings fromAvgCount
Google4.80247
  1. Star ratings, weighted: 4.80. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 4.85 from 20 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.79.
  4. What 18 reviews say about care: +0.07 stars.
  5. Result: 4.87 stars = 95 / 100. Based on many ratings.
Read the full method

What pet owners say

Summary written by AI

Several reviewers praise the clinic for its high level of professionalism, medical expertise, and compassionate care during complex neurological cases. Many owners report feeling well-informed and supported by the staff throughout various procedures and treatment plans.

Often praised

  • Highly skilled and knowledgeable veterinary team
  • Compassionate and supportive staff members
  • Detailed explanations of procedures and results

Common concerns

  • One reviewer reported a lack of empathy during a consultation

Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Gentle with pets
92% positive, 8% negative, (13) mentions
Treatment results
83% positive, 8% negative, (12) mentions
Explaining options
100% positive, 0% negative, (9) mentions
Front desk and staff
100% positive, 0% negative, (8) mentions

From 18 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

Reviews

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Erica W
From Google (opens in new tab)

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What's wrong with it?

They are very friendly and have helped get my dog’s seizures under control. Highly recommended. Edited to add: My sweet boy has since passed. I will forever be grateful to the doctors at SCAN. Thank you extending my boy’s life, so that I could have him around a little longer. View on Google (opens in new tab)

Clinic's reply: Erica, thank you for your kind words and for sharing your experience with us. We are truly sorry for your loss of your sweet pup. Please know that we are here… Read it on Google (opens in new tab)
Glenn Ruoff
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Clinic's reply: Glenn, thank you for your amazing review! We love what we do and are glad to be here for you and your pet!
J A
From Google (opens in new tab)

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What's wrong with it?

Great staff, great care, knowledgeable and understanding nice environment, not out for the money if you understand what I mean View on Google (opens in new tab)

Clinic's reply: Your positive feedback is greatly appreciated. Thank you for sharing your experience with us.
Julie
From Google (opens in new tab)

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What's wrong with it?

Dr. Carnes saved my dogs life! They were able to see us straight away when our vet called them and immediately got our boy taken care of. She made us feel at-ease and you can tell that she is a very knowledgeable and skilled vet neurologist. The office is very well-run with all… Read the full review on Google (opens in new tab)

Clinic's reply: We're absolutely thrilled to hear about your positive experience with Dr. Carnes and our team at SCAN. It's wonderful to know that we were able to provide… Read it on Google (opens in new tab)
Kelli Becton
From Google (opens in new tab)

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What's wrong with it?

Dr Ashley Kelly has been instrumental in changing the lives of many Low Rider Dachshund Rescue dogs through her superb surgical skills. She’s a compassionate and trustworthy veterinary neurologist. View on Google (opens in new tab)

Clinic's reply: Thank you for your amazing review, Kelli! We truly appreciate your kind words about Dr. Kelly. Her dedication to helping these animals is truly admirable, and… Read it on Google (opens in new tab)

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