Shadow Lake Animal Hospital
125 N Nova Rd, Ormond Beach, FL 32174Volusia CountyHow this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.80 | 484 | |
| Yelp | 3.90 | 19 |
- Star ratings, weighted: 4.77. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 4.91 from 42 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.79.
- What 35 reviews say about care: +0.12 stars.
- Result: 4.91 stars = 96 / 100. Based on many ratings.
What pet owners say
Summary written by AISeveral reviewers praise the clinic for its friendly, compassionate staff and the attentive care provided by the veterinarians. Many owners report feeling well-informed about their pets' health during visits.
Often praised
- Friendly and professional staff
- Attentive and knowledgeable doctors
- Clear communication regarding pet care
Common concerns
- One reviewer reported issues with billing accuracy and insurance processing.
Written by AI from the reviews (members' first, then the newest), Oct 27, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 96% positive, 4% negative, (26) mentions
- Explaining options
- 100% positive, 0% negative, (10) mentions
- Gentle with pets
- 100% positive, 0% negative, (7) mentions
- Treatment results
- 100% positive, 0% negative, (7) mentions
- Cost and billing
- 83% positive, 17% negative, (6) mentions
- Clean facilities
- 100% positive, 0% negative, (3) mentions
From 35 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
Reviews
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