Several reviewers praise the clinic for its friendly, compassionate staff and the attentive care provided by the veterinarians. Many owners report feeling well-informed about their pets' health during visits.
Often praised
Friendly and professional staff
Attentive and knowledgeable doctors
Clear communication regarding pet care
Common concerns
One reviewer reported issues with billing accuracy and insurance processing.
Written by AI from the reviews (members' first, then the newest), Oct 27, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
Front desk and staff
96% positive, 4% negative, (26) mentions
Explaining options
100% positive, 0% negative, (10) mentions
Gentle with pets
100% positive, 0% negative, (7) mentions
Treatment results
100% positive, 0% negative, (7) mentions
Cost and billing
83% positive, 17% negative, (6) mentions
Clean facilities
100% positive, 0% negative, (3) mentions
From 35 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
Isabella had her monthly toe nails clipped since she was adopted in July 2025 for her annual vaccinations. Dr Laura Rawls was very kind, thorough and took excellent care of my new furry friend. Her nails were cut, anal glands expelled and full overall wellness check up with… Read the full review on Google (opens in new tab)
Clinic's reply: We can’t thank you enough for your 5-star review, Cindy! Your support and feedback motivate us to keep delivering the best care possible. We’re grateful for… Read it on Google (opens in new tab)
Everybody was friendly and serviced me right away. I was charged for a service that I did not ask for. . Didn’t realize it till I got home. View on Google (opens in new tab)
Clinic's reply: Hi, Lois. Thank you for your rating!
Thanks,
Shadow Lake Animal Hospital
Good to see Dr. Cooper again. He and the staff make you feel right at home. Very satisfied with today's visit and will definitely be coming back! View on Google (opens in new tab)
Clinic's reply: Thank you for taking the time to write this review. I'm thrilled to hear that you appreciated (our staff and your experience with us) We appreciate you and… Read it on Google (opens in new tab)
We couldn't be happier with our experience. Recently reinherited 2 older pups. The entire staff was so caring and friendly. They took such great care during the visit with handling of our pups, keeping us informed on all that was happening and what future care needed to happen… Read the full review on Google (opens in new tab)
Clinic's reply: We can’t thank you enough for your 5-star review, Autumn! Your support and feedback motivate us to keep delivering the best care possible. We’re grateful for… Read it on Google (opens in new tab)
Clinic's reply: Thank you, Kathy, for your positive review! We appreciate you taking the time to share your experience.
Thanks,
Shadow Lake Animal Hospital
All of the staff and Dr. Cooper are great. They spend time answering question and are professional, knowledgeable and friendly.
I definitely recommend Shadow Lake Animal Hospital for your pets care. View on Google (opens in new tab)
Clinic's reply: Thank you so much for the amazing review! We’re thrilled to know that your experience at Shadow Lake Animal Hospital was a positive one. It’s always our goal… Read it on Google (opens in new tab)
Our first visit to Shadow Lake with our new cat was great. Front office staff were friendly and welcoming. The vet explained things clearly and practical suggestions for cat care. View on Google (opens in new tab)
Clinic's reply: We can’t thank you enough for your 5-star review, Catherine! Your support and feedback motivate us to keep delivering the best care possible. We’re grateful… Read it on Google (opens in new tab)
The staff that work, there are always caring and friendly. The veterinarian are The best. You know they will take great care of your pets. View on Google (opens in new tab)
Clinic's reply: Thank you so much, Becky! Your kind words truly brightened our day. We love what we do, and it’s always rewarding to know that you and your pet had a great… Read it on Google (opens in new tab)
Everyone is always so nice. Great customer service. From women at front desk to technicians and Doctors - everyone is genuinely focused on what is best for your pet and making sure they are comfortable. View on Google (opens in new tab)
Clinic's reply: Thank you so much, Pamela, for the review! We’re thrilled to know that your experience at Shadow Lake Animal Hospital was a positive one. It’s always our goal… Read it on Google (opens in new tab)
Clinic's reply: Thank you, Gina, for your positive review! We appreciate you taking the time to share your experience.
Thanks,
Shadow Lake Animal Hospital