Skip to content
Real Vet Reviews

Shadow Lake Animal Hospital

125 N Nova Rd, Ormond Beach, FL 32174Volusia County
Real Vet Score 96 out of 100Real Vet ScoreExcellentLikely 95–98 given the evidence#3 of 12 scored vets in Ormond Beach How ranked4.8From 503 ratings across 2 sources4.8 on Google (opens in new tab) (484 reviews)3.9 on Yelp (opens in new tab) (19 reviews)Replies to 100% of Google and Yelp reviews (of 42 read)
How this score was calculated
Ratings fromAvgCount
Google4.80484
Yelp3.9019
  1. Star ratings, weighted: 4.77. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 4.91 from 42 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.79.
  4. What 35 reviews say about care: +0.12 stars.
  5. Result: 4.91 stars = 96 / 100. Based on many ratings.
Read the full method

What pet owners say

Summary written by AI

Several reviewers praise the clinic for its friendly, compassionate staff and the attentive care provided by the veterinarians. Many owners report feeling well-informed about their pets' health during visits.

Often praised

  • Friendly and professional staff
  • Attentive and knowledgeable doctors
  • Clear communication regarding pet care

Common concerns

  • One reviewer reported issues with billing accuracy and insurance processing.

Written by AI from the reviews (members' first, then the newest), Oct 27, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
96% positive, 4% negative, (26) mentions
Explaining options
100% positive, 0% negative, (10) mentions
Gentle with pets
100% positive, 0% negative, (7) mentions
Treatment results
100% positive, 0% negative, (7) mentions
Cost and billing
83% positive, 17% negative, (6) mentions
Clean facilities
100% positive, 0% negative, (3) mentions

From 35 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

Marlo Martin
From Google (opens in new tab)

Report review

What's wrong with it?

Dr Cooper has always been fantastic with all my animals over 20 years. Thank you to all the Staff as they are always kind and helpful. Thor and Chase also Thank all of you keeping them healthy 🥰 View on Google (opens in new tab)

Clinic's reply: Thank you so much, Marlo! Your kind words truly brightened our day. We love what we do, and it’s always rewarding to know that you and your pet had a great… Read it on Google (opens in new tab)
Kirsten Barnes
From Google (opens in new tab)

Report review

What's wrong with it?

Dr. Cooper was very nice and I really appreciate the document they give you that shows test results, what the examination results were and if there are any concerns! Great price on cleaning my dogs teeth! Getting it done next Thursday. View on Google (opens in new tab)

Clinic's reply: We can’t thank you enough for your 5-star review, Kirsten! Your support and feedback motivate us to keep delivering the best care possible. We’re grateful for… Read it on Google (opens in new tab)
John Kerlin
From Google (opens in new tab)

Report review

What's wrong with it?

We were in search of another veterinarian who values our pets as much as we do, not chasing the dollar bill!! We found that with Dr. Cooper and the amazing team at Shadow Lake Animal Hospital!! The level of genuine concern, active listening, taking all the time needed to ensure… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you for the 5-star rating, John! Your trust in our care means everything to us. If there is anything else we can do for you, please let us know!… Read it on Google (opens in new tab)
Mirta Raia
From Google (opens in new tab)

Report review

What's wrong with it?

The Doctors' and staff are always pleasant and very helpful. Thank you for helping my little girl when she was not feeling well. View on Google (opens in new tab)

Clinic's reply: Thank you, Mirta, for your positive review! We appreciate you taking the time to share your experience. Thanks, Shadow Lake Animal Hospital
Diane K
From Google (opens in new tab)

Report review

What's wrong with it?

Star rating only, no written review.

Clinic's reply: Thank you for the 5-star rating! We appreciate the feedback. Thanks, Shadow Lake Animal Hospital
Renee “Nay” Carroll
From Google (opens in new tab)

Report review

What's wrong with it?

Star rating only, no written review.

Clinic's reply: Thank you for your review! We appreciate the 5-star rating. Thanks, Shadow Lake Animal Hospital
Tricia Gibas
From Google (opens in new tab)

Report review

What's wrong with it?

Great experience. Everyone was very friendly and helpful. Dr.Cooper was very caring and understanding with my dog. Would highly recommend!! View on Google (opens in new tab)

Clinic's reply: Thank you for such kind words, Tricia! Your pet’s well-being is our highest priority, and knowing that you had such a positive experience with us at Shadow… Read it on Google (opens in new tab)
Tina Gates
From Google (opens in new tab)

Report review

What's wrong with it?

I'm new to the area & I dislike changing vets. However, what a pleasant experience it was. From the front desk, techs, & docs everything was really fantastic. Thank you for the great care of my fur baby. ❤️ View on Google (opens in new tab)

Clinic's reply: Thank you for such kind words, Tina! Your pet’s well-being is our highest priority, and we're glad to hear that you had such a positive experience with us at… Read it on Google (opens in new tab)
Diane Gray
From Google (opens in new tab)

Report review

What's wrong with it?

I love Shadow Lake Animal Hospital! The staff is always pleasant and very accommodating. I always feel that my cat is in good hands with Dr. Cooper. My son has been bringing his cat here for the past three years. We are both very satisfied with the service and help we… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you for the positive review, Diane! We loved taking care of your pet and are so happy that you felt well cared for at Shadow Lake Animal Hospital. If you… Read it on Google (opens in new tab)
Jacob Beachside
From Google (opens in new tab)

Report review

What's wrong with it?

Excellent place to bring Jelly Bean my shepherd. She gets anxious and they do so great! Could not say enough! View on Google (opens in new tab)

Clinic's reply: Thank you for such kind words, Jacob! Your pet’s well-being is our highest priority, and we're glad to hear that you had such a positive experience with us at… Read it on Google (opens in new tab)
Amanda Poole
From Google (opens in new tab)

Report review

What's wrong with it?

Star rating only, no written review.

Clinic's reply: Thank you for the 5-star rating! We appreciate the feedback. Thanks, Shadow Lake Animal Hospital
Laura and Steve Lowery
From Google (opens in new tab)

Report review

What's wrong with it?

Gentle doctor!! We love Dr Cooper and the staff we have met thus far! Very professional, clean and welcoming! View on Google (opens in new tab)

Clinic's reply: Thank you for such kind words! Your pet’s well-being is our highest priority, and we're glad to hear that you had such a positive experience with us at Shadow… Read it on Google (opens in new tab)

Work at Shadow Lake Animal Hospital? Claim this page to reply to member reviews, or print a review card for your front desk.