Several reviewers praise the clinic for its friendly, compassionate staff and the attentive care provided by the veterinarians. Many owners report feeling well-informed about their pets' health during visits.
Often praised
Friendly and professional staff
Attentive and knowledgeable doctors
Clear communication regarding pet care
Common concerns
One reviewer reported issues with billing accuracy and insurance processing.
Written by AI from the reviews (members' first, then the newest), Oct 27, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
Front desk and staff
96% positive, 4% negative, (26) mentions
Explaining options
100% positive, 0% negative, (10) mentions
Gentle with pets
100% positive, 0% negative, (7) mentions
Treatment results
100% positive, 0% negative, (7) mentions
Cost and billing
83% positive, 17% negative, (6) mentions
Clean facilities
100% positive, 0% negative, (3) mentions
From 35 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
Dr. Cooper is fantastic and so is his staff. They all care so much. Dr. Cooper went out of his way to get my golden back in with a recurring issue. He gives you his full attention the entire time and really gets to know you and your dog. He cares so much and it shows. View on Google (opens in new tab)
Clinic's reply: Thank you for such kind words, Julie! Your pet’s well-being is our highest priority, and we're glad to hear that you had such a positive experience with us at… Read it on Google (opens in new tab)
We were visiting from out of town and Poindexter had an "emergency". I was told to bring him right on in. It was Poindexter 's first time seeing Dr. Cooper and my first time meeting him. Dr. Cooper was very professional, knowledgable and pro active about pet health care. View on Google (opens in new tab)
Clinic's reply: Thank you for the 5-star rating, Laurie! Your trust in our care means everything to us. If there is anything else we can do for you, please let us know!… Read it on Google (opens in new tab)
New in area and was referred to Shadow Lake. My 2 fur babies went in for first visit. Was able to obtain an appointment sooner than I thought I would. The staff were all very friendly and Dr. Cooper was very pleasant. We will definitely be returning. View on Google (opens in new tab)
Clinic's reply: Thank you for the positive review, Debbie! We loved taking care of your pet and are so happy that you felt well cared for at Shadow Lake Animal Hospital. If… Read it on Google (opens in new tab)
Every time you go… They ask you for a five star review ( red flag ). The billing department is absolutely horrific. If you have Pet insurance you will regret going here. They don’t know how to properly bill something that’s preventative or for non-preventative and things will… Read the full review on Google (opens in new tab)
Clinic's reply: We are sorry that we were not able to meet your expectations at Shadow Lake Animal Hospital.
Everyone here is awesome! My dog Maggie is a handful and they take the best care for her and handle her as if she was there own. View on Google (opens in new tab)
Clinic's reply: Thank you so much, Jody, for the review! We’re thrilled to know that your experience at Shadow Lake Animal Hospital was a positive one. It’s always our goal to… Read it on Google (opens in new tab)
Staff is friendly. Always help me when I need help with my cat. They have been there for him his entire life. Couldn’t ask for better care View on Google (opens in new tab)
Clinic's reply: Joe, thank you for the 5-star rating! We appreciate you choosing us! If there is anything else we can do to help please let us know!
Thanks,
Shadow Lake… Read it on Google (opens in new tab)
This was our first visit on a recommendation by Rick & Tory. We absolutely loved our Vet / Tech they both took time with us and handled our Teddy like their own. Absolutely was the best decision we made for Teddy. View on Google (opens in new tab)
Clinic's reply: Thank you for such kind words, Debbie! Your pet’s well-being is our highest priority, and we're glad to hear that you had such a positive experience with us at… Read it on Google (opens in new tab)
Was our 1st visit after moving from Naples. All was great. Everyone was nice and friendly. Rascal and I are very happy. See you soon. Thanks View on Google (opens in new tab)
Clinic's reply: Thank you, Randy, for your positive review! We appreciate you taking the time to share your experience.
Thanks,
Shadow Lake Animal Hospital
Always friendly at the front desk. they treat the pets with respect and are very focused on getting the best results. Always provide plenty of info for the owners. View on Google (opens in new tab)
Clinic's reply: Thank you for the positive review, Mike! We loved taking care of your pet and are so happy that you felt well cared for at Shadow Lake Animal Hospital. If you… Read it on Google (opens in new tab)
Everyone in this office is professional and so friendly. We are very happy we found this veterinarian office. View on Google (opens in new tab)
Clinic's reply: Hi, Donna. Thank you for your review! We absolutely love what we do and are so glad we could be there for you when you needed us!
Thanks,
Shadow Lake Animal… Read it on Google (opens in new tab)
Shadow Lake Animal Hospital has the best veterinarians and a very friendly staff. They always make sure you understand everything that is being done for your pet. My Bud has no issues going in except when he sees all the other dogs he wants to play and they are not always… Read the full review on Google (opens in new tab)
Clinic's reply: We can’t thank you enough for your 5-star review, Marge! Your support and feedback motivate us to keep delivering the best care possible. We’re grateful for… Read it on Google (opens in new tab)