Karen Brown
Star rating only, no written review.
Clinic's reply: Thank you for leaving feedback. Please reach out to us at (321) 270-6941 so we may identify ways to improve your experience.
PetSmart Veterinary Services - Kissimmee
601 Centerview Blvd, Kissimmee, FL 34741Osceola CountyReal Vet Score 64 out of 100Real Vet ScoreMixedLikely 47–81 given the evidence#16 of 18 scored vets in Kissimmee How ranked3.8 from 22 Google ratings (opens in new tab)Replies to 7% of Google and Yelp reviews (of 15 read)
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 3.80 | 22 |
- Star ratings, weighted: 3.80. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 4.44 from 9 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.24.
- What 11 reviews say about care: −0.15 stars.
- Result: 4.09 stars = 64 / 100. Few ratings so far.
What pet owners say
Summary written by AIPet owners report a polarized experience regarding medical care, with some praising the staff's compassionate communication and thorough explanations during emergencies. While many appreciate the professional demeanor of the team, others have expressed significant dissatisfaction with diagnostic accuracy and billing transparency.
Often praised
- Compassionate and personable staff
- Effective communication in both English and Spanish
- Detailed explanations of procedures and costs
Common concerns
- Inconsistent diagnostic accuracy
- Discrepancies between quoted and final costs
- Lack of empathy during bereavement
Written by AI from the reviews (members' first, then the newest), Sep 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Explaining options
- 60% positive, 40% negative, (5) mentions
- Gentle with pets
- 80% positive, 20% negative, (5) mentions
- Front desk and staff
- 100% positive, 0% negative, (5) mentions
From 11 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
About this clinic
As stated on the clinic's own website (pvshospitals.com), checked Nov 1, 2026. Call ahead to confirm.
- Treats
- exoticssmall mammalsbirdsreptiles
- Languages
- Spanish
- Hours
- Sat 11am - 6pm Sun 11am - 6pm Mon 12pm - 8pm Tue 12pm - 8pm Wed 12pm - 8pm Thu 12pm - 8pm Fri 12pm - 8pm
- Veterinarians
- Dr. Danielle EisensteinFlorida license VM16274, current
Reviews
Write a reviewVeronica Rubio
They gave me a excellent customer service, they handle the situation with my baby dog very nice. View on Google (opens in new tab)
Amaryllis Velazquez
Yesterday I had an emergency with my dog and had to make a sudden appointment. Even over the phone before I arrived, I was treated with care and honesty. I cannot thank the nurse and dr enough for taking such good care of my dog named Casper. They explained everything thoroughly… Read the full review on Google (opens in new tab)
Gabriela Noto
Fuí a comprar un juguete en particular que me habían pedido, pero en general si bien tienen de todo es muy caro View on Google (opens in new tab)
Carolina Serey
We have a helpful experience at EVS at petsmart. The team was professional and caring. It was great that was someone speaking Spanish; my husband felt comfortable and able to communicate. View on Google (opens in new tab)
RUBEN VEGA GONZALEZ
Star rating only, no written review.
Eric Cintron
It was a great experience to see and felt how much care my pet received through all she's been thank you Veterinary Emergency and pet smart for your kindness and consideration for all you've done for my dog angel 😇 View on Google (opens in new tab)
Jenna Marie
This place is horrible. They dont have common knowledge on pets. My cat was having symptoms that were consistent with either a UTI or blockage and they told me that he had neither and was stressed. Not even 12 hours later, didn't even get to give him the medicine they prescribed… Read the full review on Google (opens in new tab)
Stephanie Lovelady
Star rating only, no written review.
Marena Marquez
I was unhappy with there customer service, first told me she will be able to live and then to be told my dog wouldn’t make it. Was then told the cost was one price but then charge another amount. Don’t bring your dog here. When I picked up my dog ashes no emotional support was… Read the full review on Google (opens in new tab)
Alexis InWonderland
It's a Petsmart. It is what it is. They've got some cute sale items currently. View on Google (opens in new tab)
Maritza Gonzalez
Star rating only, no written review.
Lennon Fernández Blanco
Linda la habana , habana de todos 🇨🇺❤️ View on Google (opens in new tab)
Deyvisonn Martins
Great service and really helpful View on Google (opens in new tab)
Holly Scherrer
Brought my new puppy here 48 hours after getting her cause you had a cough . The vets and vet assists here was so nice . They break all tests and cost down and go step by step instead of all at once and not necessary testing . They was able to tell me things the breeders vet… Read the full review on Google (opens in new tab)
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