Skip to content
Real Vet Reviews

Pets R Family Veterinary Hospital

Emergency vet

3035 County Rd 210 W, St Johns, FL 32259St. Johns County

Florida premises permit active since 2015(veterinary premises permit VE4733)Check with the state (opens in new tab)Matched to this clinic by address.

(904) 452-7387Clinic website (opens in new tab)Facebook (opens in new tab)Compare
Directions (opens in new tab)Report a problem with this page
Real Vet Score 89 out of 100Real Vet ScoreGoodLikely 87–92 given the evidence#11 of 23 scored vets in St. Johns County How ranked4.7From 554 ratings across 2 sources4.8 on Google (opens in new tab) (509 reviews)4.0 on Yelp (opens in new tab) (45 reviews)Down 3 points since September 2026
How this score was calculated
Ratings fromAvgCount
Google4.80509
Yelp4.0045
  1. Star ratings, weighted: 4.74. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 4.60 from 5 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.70.
  4. What 5 reviews say about care: +0.04 stars.
  5. Result: 4.73 stars = 89 / 100. Based on many ratings.
Read the full method

What pet owners say

Summary written by AI

Reviewers generally describe the clinic as a compassionate and knowledgeable facility with a dedicated team. While most feedback highlights high-quality care, there is a conflicting report regarding the professionalism of specific administrative staff.

Often praised

  • Several reviewers praise the medical staff's compassion and knowledge
  • Multiple owners report that the staff treats pets with great care

Common concerns

  • One reviewer reported an unprofessional interaction with a coordinator

Written by AI from the reviews (members' first, then the newest), Nov 8, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Gentle with pets
100% positive, 0% negative, (3) mentions
Front desk and staff
67% positive, 33% negative, (3) mentions

From 5 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

Reviews

Write a review
All reviewsMember reviewsWith price paidGoogle
SortMembers firstNewestMost helpfulLowest ratedHighest rated
Michale Miler
From Google (opens in new tab)

Report review

What's wrong with it?

Excellent care from the DVMs and LVTs. They really care about my pets and treated them like their own. However I felt that Ms Melissa the care coordinator was very dismissive of my concerns and was rude because of my appearance. View on Google (opens in new tab)

Ms. H
From Google (opens in new tab)

Report review

What's wrong with it?

I just wanted to say thank you from the bottom of my heart to this veterinary clinic for trying to help me rescue a raccoon that had been hit in our neighborhood this morning. I called another veterinarian facility and they basically told me there was no hope for him and didn’t… Read the full review on Google (opens in new tab)

Shelley Amirault
From Google (opens in new tab)

Report review

What's wrong with it?

You'll never find a more compassionate and knowledgeable veterinarian. It's the only place to bring your beloved furry family members. Caring, thorough, always understanding. View on Google (opens in new tab)

DAPurcey
From Google (opens in new tab)

Report review

What's wrong with it?

Pets R Family great staff has always exceeded my expectations. View on Google (opens in new tab)

Suzette Gonzalez
From Google (opens in new tab)

Report review

What's wrong with it?

Petsrfamily is excellent! I appreciate everything they do for my fur babies View on Google (opens in new tab)

Clinic's reply: It means a lot to hear how much you trust us with your fur babies. Thank you for your kind words and your continued support of Pets R Family Veterinary… Read it on Google (opens in new tab)

Work at Pets R Family Veterinary Hospital? Claim this page to reply to member reviews, or print a review card for your front desk.