Our sweet pup has been seen by Outback since we got her 6 years ago and they’ve always been so upfront, caring, and professional throughout the years. Today, we can’t express enough gratitude to Dr. Rachel and the staff at Outback for the compassion and kindness they showed… Read the full review on Facebook (opens in new tab)
Outback Animal Clinic
224 Commonwealth Ave N, Polk City, FL 33868Polk CountyHow this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.54 | 434 | |
| Yelp | 2.50 | 6 |
| 4.84 | 25 |
- Star ratings, weighted: 4.53. Member reviews count 1.5×, 3× with a checked bill.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.53.
- What 39 reviews say about care: +0.10 stars.
- Result: 4.63 stars = 85 / 100. Based on many ratings.
What pet owners say
Summary written by AIMany reviewers praise the clinic for its compassionate and professional atmosphere, frequently highlighting the kindness shown during difficult end-of-life transitions. The facility is also noted for providing thorough communication and a welcoming environment for long-term clients.
Often praised
- Multiple reviewers report high levels of compassion and kindness from the staff.
- Several owners mention that the clinic provides affordable services.
- Many reviewers highlight the friendly and helpful nature of the office staff.
Common concerns
- One reviewer reported a negative experience regarding emergency wait times.
Written by AI from the reviews (members' first, then the newest), Nov 2, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 100% positive, 0% negative, (23) mentions
- Gentle with pets
- 93% positive, 7% negative, (15) mentions
- Cost and billing
- 83% positive, 17% negative, (6) mentions
- Explaining options
- 100% positive, 0% negative, (5) mentions
- Treatment results
- 100% positive, 0% negative, (3) mentions
From 39 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
About this clinic
As stated on the clinic's own website (outbackanimalclinic.com), checked Nov 1, 2026. Call ahead to confirm.
- Services
- wellness examsvaccinesdental caresurgeryboardinggroomingx-raysultrasoundin-house labemergency caremicrochipping
- Veterinarians
- Dr. Rachel Bouton, DVMFlorida license VM8024, current
Reviews
Write a reviewWhat a joke…. These people have no compassion and are unable to help when needed. Apparently they think an emergency should wait days to take care of. If you value your pets life don’t bother with these people View on Facebook (opens in new tab)
Great service with warm friendly staff!! 🧡💙 View on Facebook (opens in new tab)
Our black cat Dexter had to be neutered, the staff was very kind and helpful and even went above and beyond to ease our fears of the operation and at an affordable price. We can’t wait to bring our other pets for their veterinarian needs! View on Facebook (opens in new tab)
Very nice and caring people.. best place to take my fur kid View on Facebook (opens in new tab)
We absolutely can not say enough wonderful things about the Outback Animal Clinic staff. They loved on my older, failing cat and provided such wonderful, compassionate care. Thank you all so much! View on Facebook (opens in new tab)
they are very kind and take great care of your pets.you are treated like family as soon as you walk in. they go above and beyond to help you out. View on Facebook (opens in new tab)
We absolutely adore Outback Animal Clinic! From the moment we walked in everyone was friendly and helpful. The staff never made us feel rushed and took time to answer all our questions. Today we received a handwritten card welcoming us. We are a forever client 🐾 View on Facebook (opens in new tab)
Staff is very friendly and Dr. Bouton is the best... View on Facebook (opens in new tab)
Can’t thank the Outback Animal Clinic enough, once again. Was time for our Daisey to go over the Rainbow Bridge. The staff and Dr. Regina were outstanding in assisting us with Professionalism and compassion to insure Daisey Passed in the most comfortable way possible. Thanks to… Read the full review on Facebook (opens in new tab)
Always sweet and friendly never any issues with them View on Facebook (opens in new tab)
Thank you so much for the care and attention you gave to Ace❤️❤️Good communication about findings, recommendations even when the outcome is not what we had hoped for. I would highly recommend vet. We will use this vet with our next pet.... Robin Conrad View on Facebook (opens in new tab)
The great Doc P and all the girls that work there so amazing at what they do View on Facebook (opens in new tab)
They are the best prices are wonderful and they really care about my babies View on Facebook (opens in new tab)
I highly recommend outback for your pet's needs, very happy customer! ❤🐶 View on Facebook (opens in new tab)
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