Keith Dodds
First appointment yesterday and I am already recommending Orchid Springs to everyone in the area that has a pet. Very impressed! View on Google (opens in new tab)
Orchid Springs Animal Hospital
615 Overlook Dr, Winter Haven, FL 33884Polk CountyFlorida premises permit active since 2022(veterinary premises permit VE6366)Check with the state (opens in new tab)Matched to this clinic by address.
Real Vet Score 95 out of 100Real Vet ScoreExcellentLikely 94–96 given the evidence#4 of 42 scored vets in Polk County How rankedTop 10%4.7From 1,252 ratings across 2 sources4.7 on Google (opens in new tab) (1,214 reviews)3.6 on Yelp (opens in new tab) (38 reviews)Replies to 90% of Google and Yelp reviews (of 21 read)Up 7 points since September 2026
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.70 | 1,214 | |
| Yelp | 3.60 | 38 |
- Star ratings, weighted: 4.67. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 5.00 from 21 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.75.
- What 13 reviews say about care: +0.13 stars.
- Result: 4.87 stars = 95 / 100. Based on many ratings.
What pet owners say
Summary written by AIReviewers frequently describe a welcoming and professional environment with high marks for the facility's cleanliness. Multiple owners report positive experiences regarding the staff's patience and care when handling various types of pets.
Often praised
- Several reviewers mention a friendly and helpful staff
- Multiple reviewers praise the clean and orderly facility
- Reviewers note patient handling of anxious or difficult pets
Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 100% positive, 0% negative, (7) mentions
- Gentle with pets
- 100% positive, 0% negative, (6) mentions
- Clean facilities
- 100% positive, 0% negative, (3) mentions
From 13 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
Reviews
Write a reviewKimberly Sweatman
Star rating only, no written review.
Clinic's reply: Thank you for your 5-star rating! We appreciate your feedback and hope to continue caring for your pets.
Jeff Williams
Star rating only, no written review.
Clinic's reply: Thank you for your 5-star rating!
Katherine Gallagher
Recently moved to Winter Haven area and my daughter referred me to Orchid Springs AH. Very friendly staff and beautiful facility. Treated my fury boy with care and kindness, definitely returning. Also had an area set up to take a photo of my boy. View on Google (opens in new tab)
Clinic's reply: Welcome to Winter Haven! Thank you for sharing your positive experience with us. We look forward to seeing you both again soon!
Autumn Moyer
Star rating only, no written review.
Clinic's reply: Thank you for your 5-star rating!
Nikki Collier
Beautiful, clean and orderly. Staff are all welcoming and available to assist in any way, and they let you know it the minute you arrive in a totally pleasant way. Dr. Fig was wonderful with my new Frenchie and all assistants were on board for a cuddle and pet baby Frenchie… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you for sharing your positive experience with dr. Figueroa and our team. We appreciate your trust in us for your pet's care.
Barbara Doncell
First time at this vetinarian place for my blue and gold macaw, and it was a wonderful experience. The entire staff were amazing, and of course Dr Vargas. I really am so pleased I found this place and hope to be a long time customer. They handled my bird with love and care… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you for sharing your positive experience with us. We look forward to serving you and your feathered friend in the future.
Wolf Eevee
They did my bunny's surgery perfectly! Thank you! View on Google (opens in new tab)
Clinic's reply: Thank you for sharing your positive experience! Your feedback is greatly appreciated.
Southern Cove Labradoodles
Star rating only, no written review.
Clinic's reply: Thank you for your 5-star rating! We're delighted to know you had a positive experience with us.
Lisa Rupp
Wonderful care and took time with my dog who gets anxious at the vet. Thank you for your patience. View on Google (opens in new tab)
Clinic's reply: Thank you for your kind words and for sharing your experience. Your feedback is greatly appreciated and encourages us to continue delivering compassionate care.
Deb Gosline
Star rating only, no written review.
Clinic's reply: Thank you for your 5-star rating! We hope to continue meeting your expectations!
Sharon Hellebrand
Star rating only, no written review.
Clinic's reply: Thank you for your 5-star rating!
luis vieira
This hospital has a great staff but especially Christine, she is by far the most helpful and such a great asset to this organization. She along with Dr. Hood make our hour drive worth while. We are blessed to have a 21 yr. senior rescue and he is the world to me and my… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you for sharing your positive experience. We're thrilled to hear that Christine and Dr. Hood have made such a significant impact on your visits. We… Read it on Google (opens in new tab)
Sam Ricardo
Good clinic View on Google (opens in new tab)
Clinic's reply: Thank you for your positive feedback! We' look forward to serving you again in the future.
Juaisme M
Great 1st visit with our pup!!! Dr. Figueroa and her assistant Tia were super kind and gentle with our 3 month old pup. Zero waiting and great customer service from the front end reception staff as well. Would definitely recommend Orchid Springs Animal Hospital to anyone in… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you for sharing your positive experience with us! We're thrilled to hear that Dr. Figueroa, Tia, and our team provided excellent care and service during… Read it on Google (opens in new tab)
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