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Real Vet Reviews

Orchid Springs Animal Hospital

615 Overlook Dr, Winter Haven, FL 33884Polk County

Florida premises permit active since 2022(veterinary premises permit VE6366)Check with the state (opens in new tab)Matched to this clinic by address.

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Real Vet Score 95 out of 100Real Vet ScoreExcellentLikely 94–96 given the evidence#4 of 42 scored vets in Polk County How rankedTop 10%4.7From 1,252 ratings across 2 sources4.7 on Google (opens in new tab) (1,214 reviews)3.6 on Yelp (opens in new tab) (38 reviews)Replies to 90% of Google and Yelp reviews (of 21 read)Up 7 points since September 2026
How this score was calculated
Ratings fromAvgCount
Google4.701,214
Yelp3.6038
  1. Star ratings, weighted: 4.67. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 5.00 from 21 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.75.
  4. What 13 reviews say about care: +0.13 stars.
  5. Result: 4.87 stars = 95 / 100. Based on many ratings.
Read the full method

What pet owners say

Summary written by AI

Reviewers frequently describe a welcoming and professional environment with high marks for the facility's cleanliness. Multiple owners report positive experiences regarding the staff's patience and care when handling various types of pets.

Often praised

  • Several reviewers mention a friendly and helpful staff
  • Multiple reviewers praise the clean and orderly facility
  • Reviewers note patient handling of anxious or difficult pets

Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
100% positive, 0% negative, (7) mentions
Gentle with pets
100% positive, 0% negative, (6) mentions
Clean facilities
100% positive, 0% negative, (3) mentions

From 13 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

Reviews

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glenna morris
From Google (opens in new tab)

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What's wrong with it?

I have a cat that is not very easy to deal with. This week was her second grooming at Orchid Springs and I am extremely pleased with the patience they had with her. The groomer did a great job just like the last time. He is great! I also appreciate them keeping her all day until… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you for sharing your positive experience with our grooming services. It's great to know that our groomer, Omar, met your expectations once again. We… Read it on Google (opens in new tab)
Andrea Verdejo
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Clinic's reply: Thank you for your 5-star rating! We're delighted to know you had a positive experience with us.
Matty Matt
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Clinic's reply: Thank you for your 5-star rating!
Brenda Mikashus
From Google (opens in new tab)

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What's wrong with it?

I love the way everyone treats my 2 fur babies. They are the best. View on Google (opens in new tab)

Clinic's reply: Thank you for sharing your positive experience! Your feedback is greatly appreciated and motivates us to continue providing excellent service.
Matthew Clifford
From Google (opens in new tab)

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What's wrong with it?

Very kind and helpful people. Very accommodating of whatever is required for the well-being of our dog. View on Google (opens in new tab)

Clinic's reply: Thank you for your positive feedback! Ensuring the well-being of your dog is our top priority, and we appreciate your trust in us.
Debbie Fretto
From Google (opens in new tab)

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What's wrong with it?

My Brittany Sophie is doing great there. Wonderful staff. Very clean. View on Google (opens in new tab)

Work at Orchid Springs Animal Hospital? Claim this page to reply to member reviews, or print a review card for your front desk.