Cynthia (Turbo) West
Star rating only, no written review.
Clinic's reply: Thanks for the top rating! We're happy to know you enjoyed your experience. We look forward to serving you and your pet again.
Hidden Hills Animal Hospital
12134 Fort Caroline Rd, Jacksonville, FL 32225Duval CountyFlorida premises permit active since 1983(veterinary premises permit VE845, responsible vet Richard B Williams)Check with the state (opens in new tab)Matched to this clinic by address.
Real Vet Score 91 out of 100Real Vet ScoreExcellentLikely 88–93 given the evidence#10 of 61 scored vets in Jacksonville How ranked4.6From 513 ratings across 2 sources4.7 on Google (opens in new tab) (488 reviews)3.5 on Yelp (opens in new tab) (25 reviews)Replies to 95% of Google and Yelp reviews (of 20 read)Up 3 points since September 2026
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.70 | 488 | |
| Yelp | 3.50 | 25 |
- Star ratings, weighted: 4.64. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 4.85 from 20 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.69.
- What 16 reviews say about care: +0.08 stars.
- Result: 4.76 stars = 91 / 100. Based on many ratings.
What pet owners say
Summary written by AIReviewers generally describe the clinic as a caring and professional facility that provides thorough explanations for pet owners. Several reviewers highlight the staff's kindness and ability to handle both routine exams and more complex situations.
Often praised
- Several reviewers praise the staff for being kind, attentive, and knowledgeable.
- Multiple reviewers mention that staff take time to explain procedures in understandable language.
- Reviewers note the clinic provides good care for a variety of animals, including exotic pets.
Common concerns
- One reviewer noted concerns regarding rising fees and a lack of provided estimates.
Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 89% positive, 11% negative, (9) mentions
- Explaining options
- 100% positive, 0% negative, (6) mentions
- Gentle with pets
- 100% positive, 0% negative, (6) mentions
From 16 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
Reviews
Write a reviewR A Matheny
Dr Parker is very caring, knowledgeable and really take the time to explain everything. We been clients for 40 years, and believe me, they are the best in town! View on Google (opens in new tab)
Clinic's reply: R A Matheny, we are deeply moved to hear about the positive experiences you have had with our doctors over the years. Your kindness and loyalty are truly… Read it on Google (opens in new tab)
Michael Hegerfeld
We have taken our dogs to Hidden Hills for years and they are top notch. Would not want to take them any other place. View on Google (opens in new tab)
Clinic's reply: It's wonderful to hear that you've had such a positive experience with Hidden Hills, Michael. We appreciate your trust and are committed to providing the best… Read it on Google (opens in new tab)
Jennifer Pacacha
Staff are very good. Very caring and knowledgable. View on Google (opens in new tab)
Clinic's reply: We're so happy to hear that you had a positive experience with our caring and knowledgeable team, Jennifer. Thank you for sharing your thoughts!
Fred Sanders
Every one we met were attentive, answered our questions with understandable language and and assured us our pet rabbit was in good thanks. Thanks to all and our experience will be echoed be to our friends. View on Google (opens in new tab)
Clinic's reply: Fred, we're thrilled to know you had a positive experience with our team. It's great to hear that your questions were answered clearly and your rabbit was well… Read it on Google (opens in new tab)
Work at Hidden Hills Animal Hospital? Claim this page to reply to member reviews, or print a review card for your front desk.