12134 Fort Caroline Rd, Jacksonville, FL 32225Duval County
Florida premises permit active since 1983(veterinary premises permit VE845, responsible vet Richard B Williams)Check with the state (opens in new tab)Matched to this clinic by address.
91Real Vet Score 91 out of 100Real Vet ScoreExcellentLikely 88–93 given the evidence#10 of 61 scored vets in Jacksonville How ranked4.6From 513 ratings across 2 sources4.7 on Google (opens in new tab) (488 reviews)3.5 on Yelp (opens in new tab) (25 reviews)Replies to 95% of Google and Yelp reviews (of 20 read)Up 3 points since September 2026How this score was calculated
Ratings from
Avg
Count
Google
4.70
488
Yelp
3.50
25
Star ratings, weighted: 4.64. Member reviews count 1.5×, 3× with a checked bill.
Last 24 months: 4.85 from 20 reviews, blended in at 25%.
Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.69.
What 16 reviews say about care: +0.08 stars.
Result: 4.76 stars = 91 / 100. Based on many ratings.
Reviewers generally describe the clinic as a caring and professional facility that provides thorough explanations for pet owners. Several reviewers highlight the staff's kindness and ability to handle both routine exams and more complex situations.
Often praised
Several reviewers praise the staff for being kind, attentive, and knowledgeable.
Multiple reviewers mention that staff take time to explain procedures in understandable language.
Reviewers note the clinic provides good care for a variety of animals, including exotic pets.
Common concerns
One reviewer noted concerns regarding rising fees and a lack of provided estimates.
Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
Front desk and staff
89% positive, 11% negative, (9) mentions
Explaining options
100% positive, 0% negative, (6) mentions
Gentle with pets
100% positive, 0% negative, (6) mentions
From 16 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
Hidden Hiils Animal Hospital was great for my gerbils first check up.The staff here are very kind and pleasant and I felt welcomed when I walked through their doors.I was given great tips on how to care for my gerbils and I would recommend this hospital to anyone looking for a… Read the full review on Google (opens in new tab)
Clinic's reply: We're so happy to hear that your visit to Hidden Hills Animal Hospital was a positive one, Christina. It's great to know our team made you feel at home and… Read it on Google (opens in new tab)
Excellent service and extremely kind. I would not go anywhere else for my pet needs. I love my babies. View on Google (opens in new tab)
Clinic's reply: Francesca, we're delighted to be your choice for pet care. Your support and love for your pets are truly appreciated. We look forward to continuing to serve… Read it on Google (opens in new tab)
Clinic's reply: Ryan, thank you for your review! We're delighted to hear that you consider us a great vet. We aim to keep providing excellent care for your pet!
Caring and wonderful staff! Takes their time and explains everything to where I can understand. I am very happy with how they all treat and know my guinea pig crew! View on Google (opens in new tab)
Clinic's reply: Thank you, Crystal, for your kind words! We're glad our team could provide clear explanations and attentive care for your guinea pig crew. Your satisfaction… Read it on Google (opens in new tab)
Clinic's reply: We're grateful for your wonderful feedback, Cindy! It's great to know you found our service thorough and kind. Thank you for recommending us so highly. We look… Read it on Google (opens in new tab)
Dr Parker, the front desk staff, and the vet assistants are great. Hidden Hills has been our veterinarian for many years and has never disappointed us. From routine exams to assisting with the compassionate passing of a loved pup, they have always done so with kindness and… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you, Amy, for sharing your experience with Dr. Parker and the team at Hidden Hills. We're glad to hear that your visits, from routine exams to more… Read it on Google (opens in new tab)
Clinic's reply: Thank you, Daniel, for your thoughtful feedback! We’re delighted to know that you and your little buddies had a rewarding experience with us. Your words… Read it on Google (opens in new tab)
We have taken our animals here for a few years for their annual exams and have notice in the last few years the service level has declined and the fees have significantly increase year over year. This year we called to get an estimate so we could be more prepared and we’re… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you, Karen, for your wonderful 5-star rating! We truly appreciate your support and are delighted to hear about your positive experience. Your kindness… Read it on Google (opens in new tab)
Clinic's reply: Jeanne, we're grateful for your review! It's fantastic to know Dr. Parker has been a great vet for you. We look forward to your next visit with us.
Everyone was incredibly kind and helpful. They listened to my concerns, explained the path forward, and kept me updated on the day of the procedure. Overall a very positive experience during an incredibly stressful time. I also cannot stress enough how reasonable the prices were… Read the full review on Google (opens in new tab)
Clinic's reply: It's wonderful to hear that Hidden Hills Animal Hospital could meet your needs, Amber. We're glad our team could provide the care and support you and your… Read it on Google (opens in new tab)
I called Hidden Hills Animal Hospital when the dog we were caring for became ill. Front desk assistant Michelle answered the call on the first ring and offered immediate assistance with kindness and compassion. After explaining the situation, Michelle repeated all details so she… Read the full review on Google (opens in new tab)
Clinic's reply: Kevin, thank you for sharing your experience with Michelle's assistance. We're happy to know that she could provide the support you needed. Hidden Hills Animal… Read it on Google (opens in new tab)
Clinic's reply: Thank you for the 5-star rating! We're glad you had a positive experience with us. We look forward to seeing you and your pet again soon!