This clinic and the staff are literally awful and not recommended at all, and deserve zero star. View on Google (opens in new tab)
Grand Oaks Pet Hospital
5114 Dr Phillips Blvd, Orlando, FL 32819Orange CountyHow this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.60 | 209 | |
| Yelp | 4.10 | 48 |
- Star ratings, weighted: 4.51. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 3.58 from 19 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.29.
- What 19 reviews say about care: −0.26 stars.
- Result: 4.04 stars = 62 / 100. Based on many ratings.
What people paid
Amounts pet owners reported for Grand Oaks Pet Hospital.
Quoted in Google, Yelp and Facebook reviews
- Sick or injured
- $4,000
As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.
What pet owners say
Summary written by AIReviewers are divided on their experiences, with many praising the clinic for compassionate care and professional expertise while others report significant issues with communication and treatment plans. Several reviewers highlight the skill of the lead veterinarian, while a subset of owners expressed frustration regarding billing transparency and specific medical decisions.
Often praised
- Several reviewers praise the staff for being compassionate and caring.
- Multiple reviewers mention the high level of professionalism and knowledge shown by the primary veterinarian.
- Some owners appreciate the thoroughness of consultations and the time taken to answer questions.
Common concerns
- Several reviewers report issues with pricing transparency and unexpected costs at checkout.
- A few reviewers express dissatisfaction with specific medical decisions and communication regarding treatment plans.
- Multiple reviewers mention concerns regarding the professionalism of management staff.
Written by AI from the reviews (members' first, then the newest), Nov 5, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 80% positive, 20% negative, (10) mentions
- Gentle with pets
- 88% positive, 13% negative, (8) mentions
- Treatment results
- 38% positive, 63% negative, (8) mentions
- Explaining options
- 50% positive, 50% negative, (6) mentions
- Cost and billing
- 67% positive, 33% negative, (3) mentions
From 19 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
About this clinic
As stated on the clinic's own website (grandoakspethospital.com), checked Nov 1, 2026. Call ahead to confirm.
- Credentials
- Fear Free certified
- Treats
- dogscats
- Services
- vaccinessurgerydental careemergency carelaser therapymicrochippingboardinghospice and euthanasiabehavior
- Veterinarians
- Dr. Asma ShahFlorida license VM12347, current
- Dr. Nancy
Reviews
Write a reviewI was looking for a vet closer to home. So I set the appointment and took my cat to Grand Oaks Hospital and the Dr was Dr Asma Shah. What a huge mistake that was!!!! Let me first start off by saying that the front desk staff is amazing and caring. Thank you for that. So my cat… Read the full review on Google (opens in new tab)
tells u one price over phone only to be surprised at checkout with a 3x price and then told "by law" no no no. its for your protection dont give me that bs, first time we came here vet smashed my cats foot in his cage, and this time she popped his leg, after reading comments… Read the full review on Google (opens in new tab)
We were hoping instead of replying with a whole lot of false information to make your hospital look good in the eyes of the public you would just go about and fix your mistakes inside your hospital instead. But hey I expect nothing less from this place. I’m glad you guys feel… Read the full review on Google (opens in new tab)
Dr Shah and her staff are the best vet experience I had in a while. Very professional and compassionate . View on Google (opens in new tab)
I love working with Dr Shah!!! I think she is way smarter than the vet school I go to for emergencies!!! Plus she is very caring. I can’t say enough good things about Dr. Shah and here staff!!! View on Google (opens in new tab)
We absolutely love Grand Oaks Animal Hospital and cannot say enough wonderful things about Dr. Shah and her entire team! With five dogs of our own, plus the rescue animals I work with, we are at the vet more often than most people. Having a veterinary team we can truly trust… Read the full review on Google (opens in new tab)
Extremely disappointing and heartbreaking experience. We weren’t going to write anything in hope that this was all just a mistake but we can’t bear knowing this could possibly happen to someone else and lead to even worse consequences. With all this being said we decide to not… Read the full review on Google (opens in new tab)
Wonderful and caring vet office. Friendly staff and very clean View on Google (opens in new tab)
Excellente! Be back again here when need it!! Highly recommend this it!!! View on Google (opens in new tab)
Best veterinary in Florida View on Google (opens in new tab)
KEEP YOUR FUR BABIES FAR AWAY!! This vet is a SCAM. She did not prescribe pain management to my dog with exposed tooth pulp and nerve endings. She does not care at all, I have never been so appalled from the indecency of a vet before. I have been going for 10 years, I will NEVER… Read the full review on Google (opens in new tab)
Dr Shah and her staff provide compassionate and comprehensive care to their patients and families. View on Google (opens in new tab)
We are forever grateful to Dr. Shah and her incredibly professional, empathetic team for helping us say goodbye to our sweet Delilah Grace. During one of the hardest moments of our lives, Dr. Shah showed extraordinary kindness, patience, and genuine compassion. She treated… Read the full review on Google (opens in new tab)
First time visit with my anxious dog and no meds to calm him. Dr. Shah and her staff were great with him. She also spent 2 full hours with us, answered all of my questions, took me to the back to look at X-rays, and made me feel like everything was going to be ok. I also walked… Read the full review on Google (opens in new tab)
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