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Real Vet Reviews

Grand Oaks Pet Hospital

5114 Dr Phillips Blvd, Orlando, FL 32819Orange County
Real Vet Score 62 out of 100Real Vet ScoreMixedLikely 55–68 given the evidence#55 of 68 scored vets in Orlando How ranked4.5From 257 ratings across 2 sources4.6 on Google (opens in new tab) (209 reviews)4.1 on Yelp (opens in new tab) (48 reviews)Google reviews in the last 12 months: 3.5 average from the 18 we've read, below its 4.6 on Google overallReplies to 84% of Google and Yelp reviews, 6 of 7 negative ones (of 19 read)Down 8 points since September 2026
How this score was calculated
Ratings fromAvgCount
Google4.60209
Yelp4.1048
  1. Star ratings, weighted: 4.51. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 3.58 from 19 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.29.
  4. What 19 reviews say about care: −0.26 stars.
  5. Result: 4.04 stars = 62 / 100. Based on many ratings.
Read the full method

What people paid

Amounts pet owners reported for Grand Oaks Pet Hospital.

Quoted in Google, Yelp and Facebook reviews

Sick or injured
$4,000
from 1 mention

As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.

What pet owners say

Summary written by AI

Reviewers are divided on their experiences, with many praising the clinic for compassionate care and professional expertise while others report significant issues with communication and treatment plans. Several reviewers highlight the skill of the lead veterinarian, while a subset of owners expressed frustration regarding billing transparency and specific medical decisions.

Often praised

  • Several reviewers praise the staff for being compassionate and caring.
  • Multiple reviewers mention the high level of professionalism and knowledge shown by the primary veterinarian.
  • Some owners appreciate the thoroughness of consultations and the time taken to answer questions.

Common concerns

  • Several reviewers report issues with pricing transparency and unexpected costs at checkout.
  • A few reviewers express dissatisfaction with specific medical decisions and communication regarding treatment plans.
  • Multiple reviewers mention concerns regarding the professionalism of management staff.

Written by AI from the reviews (members' first, then the newest), Nov 5, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
80% positive, 20% negative, (10) mentions
Gentle with pets
88% positive, 13% negative, (8) mentions
Treatment results
38% positive, 63% negative, (8) mentions
Explaining options
50% positive, 50% negative, (6) mentions
Cost and billing
67% positive, 33% negative, (3) mentions

From 19 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

About this clinic

As stated on the clinic's own website (grandoakspethospital.com), checked Nov 1, 2026. Call ahead to confirm.

Credentials
Fear Free certified
Treats
dogscats
Services
vaccinessurgerydental careemergency carelaser therapymicrochippingboardinghospice and euthanasiabehavior
Veterinarians
Mary Munir
From Google (opens in new tab)

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What's wrong with it?

This clinic and the staff are literally awful and not recommended at all, and deserve zero star. View on Google (opens in new tab)

Clinic's reply: We take feedback very seriously, but we have no record of you ever being a client or any record of visit with under this name. We’d love to clear this up —… Read it on Google (opens in new tab)
Lee La
From Google (opens in new tab)

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What's wrong with it?

I was looking for a vet closer to home. So I set the appointment and took my cat to Grand Oaks Hospital and the Dr was Dr Asma Shah. What a huge mistake that was!!!! Let me first start off by saying that the front desk staff is amazing and caring. Thank you for that. So my cat… Read the full review on Google (opens in new tab)

Clinic's reply: We appreciate you for letting us know how do you feel . At nearly 16 years old, the primary goal of veterinary medicine shifts from aggressive diagnostics to… Read it on Google (opens in new tab)
Teckit UwU
From Google (opens in new tab)

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What's wrong with it?

tells u one price over phone only to be surprised at checkout with a 3x price and then told "by law" no no no. its for your protection dont give me that bs, first time we came here vet smashed my cats foot in his cage, and this time she popped his leg, after reading comments… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you for sharing your feed back . we always strive to be fully transparent, which is why we provide detailed pricing to review and approve before any… Read it on Google (opens in new tab)
E Aguinaga
From Google (opens in new tab)

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What's wrong with it?

We were hoping instead of replying with a whole lot of false information to make your hospital look good in the eyes of the public you would just go about and fix your mistakes inside your hospital instead. But hey I expect nothing less from this place. I’m glad you guys feel… Read the full review on Google (opens in new tab)

JK Google (Well)
From Google (opens in new tab)

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What's wrong with it?

Dr Shah and her staff are the best vet experience I had in a while. Very professional and compassionate . View on Google (opens in new tab)

Janet Hartman
From Google (opens in new tab)

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What's wrong with it?

I love working with Dr Shah!!! I think she is way smarter than the vet school I go to for emergencies!!! Plus she is very caring. I can’t say enough good things about Dr. Shah and here staff!!! View on Google (opens in new tab)

Clinic's reply: Hi Janet! Thank you so much for the great feedback. We love taking care of your furbabies! Our team always strives to make clients happy and their pets healthy… Read it on Google (opens in new tab)
Sam Serban
From Google (opens in new tab)

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What's wrong with it?

We absolutely love Grand Oaks Animal Hospital and cannot say enough wonderful things about Dr. Shah and her entire team! With five dogs of our own, plus the rescue animals I work with, we are at the vet more often than most people. Having a veterinary team we can truly trust… Read the full review on Google (opens in new tab)

Clinic's reply: AWE!!!!!Thank you sooooooooooooo much for taking the time to leave us awesome feedback! We adore all of your babies! We are honored to be your vet office. Best… Read it on Google (opens in new tab)
E Aguinaga
From Google (opens in new tab)

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What's wrong with it?

Extremely disappointing and heartbreaking experience. We weren’t going to write anything in hope that this was all just a mistake but we can’t bear knowing this could possibly happen to someone else and lead to even worse consequences. With all this being said we decide to not… Read the full review on Google (opens in new tab)

Clinic's reply: We’re sorry to hear you were unhappy with your experience. We feel it is important to clarify several points for the sake of accuracy. Luna was covered by… Read it on Google (opens in new tab)
unicorn g
From Google (opens in new tab)

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What's wrong with it?

Wonderful and caring vet office. Friendly staff and very clean View on Google (opens in new tab)

Clinic's reply: We are delighted to hear you enjoyed our staff and services! We love what we do!
Alexander Liberman
From Google (opens in new tab)

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What's wrong with it?

Excellente! Be back again here when need it!! Highly recommend this it!!! View on Google (opens in new tab)

Clinic's reply: Hi Alexander!!!!!!!!!! We enjoy taking care of your furchild! I LOVE that you find our statues as cute as we do!!! Thanks for the laugh and the awesome… Read it on Google (opens in new tab)
Myrna Gandia
From Google (opens in new tab)

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What's wrong with it?

Best veterinary in Florida View on Google (opens in new tab)

Clinic's reply: Hi Myrna! Thanks for wonderful feedback. Lucy is actually laying at my feet right now while yall are away! I love Lucy gets sung a thousand times when she is… Read it on Google (opens in new tab)
K Mayuiers
From Google (opens in new tab)

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What's wrong with it?

KEEP YOUR FUR BABIES FAR AWAY!! This vet is a SCAM. She did not prescribe pain management to my dog with exposed tooth pulp and nerve endings. She does not care at all, I have never been so appalled from the indecency of a vet before. I have been going for 10 years, I will NEVER… Read the full review on Google (opens in new tab)

Clinic's reply: We are sorry that your experience did not meet your expectations. However, we would like to clarify several points, as some of the information presented in… Read it on Google (opens in new tab)
Meagan W
From Google (opens in new tab)

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What's wrong with it?

Dr Shah and her staff provide compassionate and comprehensive care to their patients and families. View on Google (opens in new tab)

Clinic's reply: Hi Meagan! We are so proud to hear how much you appreciate us, as we do you! Thank you for taking the time to leave 5 star feedback!!!!!!
Jeanne Rivera
From Google (opens in new tab)

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What's wrong with it?

We are forever grateful to Dr. Shah and her incredibly professional, empathetic team for helping us say goodbye to our sweet Delilah Grace. During one of the hardest moments of our lives, Dr. Shah showed extraordinary kindness, patience, and genuine compassion. She treated… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you for your kind note. We know Delilah had a wonderful life with your family and was deeply loved. It is always heartbreaking to say goodbye to a… Read it on Google (opens in new tab)
Mandy Shaffer
From Google (opens in new tab)

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What's wrong with it?

First time visit with my anxious dog and no meds to calm him. Dr. Shah and her staff were great with him. She also spent 2 full hours with us, answered all of my questions, took me to the back to look at X-rays, and made me feel like everything was going to be ok. I also walked… Read the full review on Google (opens in new tab)

Clinic's reply: Hi Mandy! Thank you so much for taking the time to leave such wonderful feedback. We love caring for our clients and their furbabies, and it means so much to… Read it on Google (opens in new tab)

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