Grand Oaks Pet Hospital
5114 Dr Phillips Blvd, Orlando, FL 32819Orange CountyHow this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.60 | 209 | |
| Yelp | 4.10 | 48 |
- Star ratings, weighted: 4.51. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 3.58 from 19 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.29.
- What 19 reviews say about care: −0.26 stars.
- Result: 4.04 stars = 62 / 100. Based on many ratings.
What people paid
Amounts pet owners reported for Grand Oaks Pet Hospital.
Quoted in Google, Yelp and Facebook reviews
- Sick or injured
- $4,000
As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.
What pet owners say
Summary written by AIReviewers are divided on their experiences, with many praising the clinic for compassionate care and professional expertise while others report significant issues with communication and treatment plans. Several reviewers highlight the skill of the lead veterinarian, while a subset of owners expressed frustration regarding billing transparency and specific medical decisions.
Often praised
- Several reviewers praise the staff for being compassionate and caring.
- Multiple reviewers mention the high level of professionalism and knowledge shown by the primary veterinarian.
- Some owners appreciate the thoroughness of consultations and the time taken to answer questions.
Common concerns
- Several reviewers report issues with pricing transparency and unexpected costs at checkout.
- A few reviewers express dissatisfaction with specific medical decisions and communication regarding treatment plans.
- Multiple reviewers mention concerns regarding the professionalism of management staff.
Written by AI from the reviews (members' first, then the newest), Nov 5, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 80% positive, 20% negative, (10) mentions
- Gentle with pets
- 88% positive, 13% negative, (8) mentions
- Treatment results
- 38% positive, 63% negative, (8) mentions
- Explaining options
- 50% positive, 50% negative, (6) mentions
- Cost and billing
- 67% positive, 33% negative, (3) mentions
From 19 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
About this clinic
As stated on the clinic's own website (grandoakspethospital.com), checked Nov 1, 2026. Call ahead to confirm.
- Credentials
- Fear Free certified
- Treats
- dogscats
- Services
- vaccinessurgerydental careemergency carelaser therapymicrochippingboardinghospice and euthanasiabehavior
- Veterinarians
- Dr. Asma ShahFlorida license VM12347, current
- Dr. Nancy
Reviews
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