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Real Vet Reviews

Grand Oaks Pet Hospital

5114 Dr Phillips Blvd, Orlando, FL 32819Orange County
(407) 291-4887Clinic website (opens in new tab)Facebook (opens in new tab)Compare
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Real Vet Score 62 out of 100Real Vet ScoreMixedLikely 55–68 given the evidence#55 of 68 scored vets in Orlando How ranked4.5From 257 ratings across 2 sources4.6 on Google (opens in new tab) (209 reviews)4.1 on Yelp (opens in new tab) (48 reviews)Google reviews in the last 12 months: 3.5 average from the 18 we've read, below its 4.6 on Google overallReplies to 84% of Google and Yelp reviews, 6 of 7 negative ones (of 19 read)Down 8 points since September 2026
How this score was calculated
Ratings fromAvgCount
Google4.60209
Yelp4.1048
  1. Star ratings, weighted: 4.51. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 3.58 from 19 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.29.
  4. What 19 reviews say about care: −0.26 stars.
  5. Result: 4.04 stars = 62 / 100. Based on many ratings.
Read the full method

What people paid

Amounts pet owners reported for Grand Oaks Pet Hospital.

Quoted in Google, Yelp and Facebook reviews

Sick or injured
$4,000
from 1 mention

As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.

What pet owners say

Summary written by AI

Reviewers are divided on their experiences, with many praising the clinic for compassionate care and professional expertise while others report significant issues with communication and treatment plans. Several reviewers highlight the skill of the lead veterinarian, while a subset of owners expressed frustration regarding billing transparency and specific medical decisions.

Often praised

  • Several reviewers praise the staff for being compassionate and caring.
  • Multiple reviewers mention the high level of professionalism and knowledge shown by the primary veterinarian.
  • Some owners appreciate the thoroughness of consultations and the time taken to answer questions.

Common concerns

  • Several reviewers report issues with pricing transparency and unexpected costs at checkout.
  • A few reviewers express dissatisfaction with specific medical decisions and communication regarding treatment plans.
  • Multiple reviewers mention concerns regarding the professionalism of management staff.

Written by AI from the reviews (members' first, then the newest), Nov 5, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
80% positive, 20% negative, (10) mentions
Gentle with pets
88% positive, 13% negative, (8) mentions
Treatment results
38% positive, 63% negative, (8) mentions
Explaining options
50% positive, 50% negative, (6) mentions
Cost and billing
67% positive, 33% negative, (3) mentions

From 19 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

About this clinic

As stated on the clinic's own website (grandoakspethospital.com), checked Nov 1, 2026. Call ahead to confirm.

Credentials
Fear Free certified
Treats
dogscats
Services
vaccinessurgerydental careemergency carelaser therapymicrochippingboardinghospice and euthanasiabehavior
Veterinarians

Reviews

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Nelly MacDonald
From Google (opens in new tab)

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What's wrong with it?

Dr. Shah and her team have taken care of our cats for many years. We just lost our oldest cat Dior who was 20 years old. We give all the credits to Dr. Shah for keeping him alive and well for so long. She has always been very caring and has done everything possible for Dior to… Read the full review on Google (opens in new tab)

Clinic's reply: Nelly, we were honored to take care of Dior for all these years. We wish every pet could have the dedication you and your husband showed Dior - especially at… Read it on Google (opens in new tab)
Ashley
From Google (opens in new tab)

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What's wrong with it?

Dr. Shah is wonderful! I recently started coming here and the staff is great and I feel like my dog is getting great care here. She recently had to have dental surgery and I'm really pleased with the care given. You can tell Dr. Shah really cares about what's best for your pet… Read the full review on Google (opens in new tab)

Clinic's reply: Hi Ashley! We are so thankful to hear you are happy! We appreciate you taking the time to post! We look forward to many years of taking care of your furbabies!
Claire Deeb LLC JD,MS LAW
From Google (opens in new tab)

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What's wrong with it?

I would highly recommend not taking your pets to this Vet. Not only is the practice manager Wendy extremely rude, but is also clueless. Having someone like her run the business, she will run the business to the ground . They try to bait and switch In every scenario. I have my… Read the full review on Google (opens in new tab)

Clinic's reply: Ms. Deeb, You stated that you are an attorney, so I would encourage you to review the definition of slander. Our calls are recorded, including our initial… Read it on Google (opens in new tab)

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