This place desperately needs better organization and communication. There was clearly some type of emergency happening, so I understand that delays can occur in a veterinary setting. I'm actually not going to complain about our wait time because our appointment was at 4:30, we… Read the full review on Yelp (opens in new tab)
Crystal Creek Animal Hospital
12110 Crystal Commerce Way, Orlando, FL 32837Orange CountyFlorida premises permit active since 2018(veterinary premises permit VE5338)Check with the state (opens in new tab)Matched to this clinic by address.
Real Vet Score 55 out of 100Real Vet ScoreMixedLikely 52–58 given the evidence#59 of 68 scored vets in Orlando How ranked4.1From 1,775 ratings across 2 sources4.2 on Google (opens in new tab) (1,672 reviews)2.4 on Yelp (opens in new tab) (103 reviews)Replies to 94% of Google and Yelp reviews, 3 of 3 negative ones (of 16 read)Up 16 points since September 2026
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.20 | 1,672 | |
| Yelp | 2.40 | 103 |
- Star ratings, weighted: 4.10. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 4.06 from 16 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.09.
- What 11 reviews say about care: −0.22 stars.
- Result: 3.87 stars = 55 / 100. Based on many ratings.
What pet owners say
Summary written by AIPet owners report mixed experiences regarding the clinic's atmosphere and organization. While many praise the friendly staff and clean facility, others have reported significant issues with front-desk coordination and communication.
Often praised
- Friendly and professional staff
- Clean facility
- Good care for various pets
Common concerns
- Inconsistent wait times
- Poor front-desk organization
- Communication issues
Written by AI from the reviews (members' first, then the newest), Sep 25, 2026. It can be wrong: read the reviews for the full picture.
About this clinic
As stated on the clinic's own website (crystalcreekvet.com), checked Nov 1, 2026. Call ahead to confirm.
- Services
- dental caresurgeryspay and neuterboardinggroominglaser therapyemergency carewellness examsvaccinesx-raysultrasoundin-house lab
- Languages
- Spanish
- Hours
- Monday - Friday: 7:30AM - 7:00PM Saturday: 8:00AM - 4:00PM
- Veterinarians
- Dr. Giovanni VergelFlorida license VM10984, current
Reviews
Write a reviewCarlos L.
From Yelp
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