55Real Vet Score 55 out of 100Real Vet ScoreMixedLikely 52–58 given the evidence#59 of 68 scored vets in Orlando How ranked4.1From 1,775 ratings across 2 sources4.2 on Google (opens in new tab) (1,672 reviews)2.4 on Yelp (opens in new tab) (103 reviews)Replies to 94% of Google and Yelp reviews, 3 of 3 negative ones (of 16 read)Up 16 points since September 2026How this score was calculated
Ratings from
Avg
Count
Google
4.20
1,672
Yelp
2.40
103
Star ratings, weighted: 4.10. Member reviews count 1.5×, 3× with a checked bill.
Last 24 months: 4.06 from 16 reviews, blended in at 25%.
Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.09.
What 11 reviews say about care: −0.22 stars.
Result: 3.87 stars = 55 / 100. Based on many ratings.
Pet owners report mixed experiences regarding the clinic's atmosphere and organization. While many praise the friendly staff and clean facility, others have reported significant issues with front-desk coordination and communication.
Often praised
Friendly and professional staff
Clean facility
Good care for various pets
Common concerns
Inconsistent wait times
Poor front-desk organization
Communication issues
Written by AI from the reviews (members' first, then the newest), Sep 25, 2026. It can be wrong: read the reviews for the full picture.
About this clinic
As stated on the clinic's own website (crystalcreekvet.com), checked Nov 1, 2026. Call ahead to confirm.
Services
dental caresurgeryspay and neuterboardinggroominglaser therapyemergency carewellness examsvaccinesx-raysultrasoundin-house lab
Clinic's reply: Thank you so much, Ms. Sanchez, for your wonderful 5-star review! We’re truly grateful that you chose to visit us and loved having you and your adorable fur… Read it on Google (opens in new tab)
The office is very clean, (no pet odors). The staff was very friendly and professional. Dr. Brown was great with my chihuahua Gigi, and answered all my questions regarding Gigi's health. View on Google (opens in new tab)
Clinic's reply: Thank you so much for your kind review! We're delighted to hear that you noticed our clean environment and that you and Gigi had a positive experience with our… Read it on Google (opens in new tab)
I took my kitten Nielle there and they did wonderful everytime I took her there. The best part is that you don’t have to wait in the waiting room for long and they put you in a room right away with your baby. The place is big and always super clean as well. Also dr brown is the… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you so much for your 5-star review, Ms. Adams! We truly enjoyed working with you and caring for your sweet kitten, Nielle. We’re so glad you enjoyed Dr… Read it on Google (opens in new tab)
Clinic's reply: Thank you so much for your 5-star review, Ms. Nelkin! It is always a pleasure working with you and caring for your fur babies, Zena and Bear. We truly… Read it on Google (opens in new tab)
Clinic's reply: Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐ We truly appreciate you taking the time to share your experience with us. It was a pleasure caring for you and… Read it on Google (opens in new tab)
Clinic's reply: Thank you so much, Ms. Suwasri, for your wonderful 5-star review! It was truly a pleasure working with you and caring for your sweet boy, Yeow Yeow. We… Read it on Google (opens in new tab)
No recommended,They just care about the money not the health of the animals. Honestly not recommended poor staffs View on Google (opens in new tab)
Clinic's reply: We are truly sorry for the loss of Zazuke. We understand how difficult it is to lose a beloved pet, and we are sorry that your experience with our hospital… Read it on Google (opens in new tab)
Clinic's reply: Thank you so much, Ms. Velez, for your wonderful 5-star review! ⭐️💛 We truly love working with you and Jolly! 🐾 Jolly is such a sweet and special girl, and… Read it on Google (opens in new tab)
If you love your pet, NEVER, under any circumstances, bring them to Crystal Creek Animal Hospital. My experience here was an absolute nightmare characterized by negligence, severe medical incompetence, and pure greed.
When I picked up my pet, they handed me my poor baby… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you, Mr. Garcia, for taking the time to express your concerns and share your experience. We take concerns regarding the care of our patients very… Read it on Google (opens in new tab)
Clinic's reply: Ms. Roberts, we truly love working with you and taking care of Case! It’s always such a pleasure seeing you both, and Case is such a sweet and special pup. We… Read it on Google (opens in new tab)
I love bringing my dogs, Lila and Layla, to see you. The entire staff is friendly and knowledgeable, and they always do everything possible to provide my girls with the best care. Thank you so much! View on Google (opens in new tab)
Clinic's reply: Thank you for your review! If you have time, let us know what you loved about your visit
Clinic's reply: Thank you so much, Ms. Rodriguez, for your wonderful 5-star review! We truly enjoy working with you and absolutely love caring for your fur baby, Levi. He is… Read it on Google (opens in new tab)
I have been bringing my two cats here for over 5 years now. They have been spayed and neutered and do their annuals. I have had a positive experience and do believe the staff at Crystal Creek truly care. I recommend them for your fur babies. View on Google (opens in new tab)
Clinic's reply: Thank you so much for your continued trust in Crystal Creek over the past 5 years! 🐾💙 We’re so happy to hear that you’ve had positive experiences with our… Read it on Google (opens in new tab)
We love Dr. V and had the pleasure of working with vet technician Tay yesterday! Tay was friendly, professional and knowledgeable. Patient experience and customer service was outstanding. He was very patient with our rescue Ramona, kind and efficient. Honestly I have to many… Read the full review on Google (opens in new tab)
Clinic's reply: Thank you so much, Ashley, for your incredibly kind words! 💙 We’re so happy to hear that Tay made Ramona’s visit a positive experience. His patience… Read it on Google (opens in new tab)
Clinic's reply: Mr. Hernandez,
We’re very sorry to hear that you felt you received poor attention during your visit. We were unable to locate an account or pet under your… Read it on Google (opens in new tab)