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Real Vet Reviews

CityVet | Lake Nona Veterinary & Urgent Care

14152 Narcoossee Rd Ste 350, Orlando, FL 32832Orange County

Florida premises permit active since 2025(veterinary premises permit VE7333)Check with the state (opens in new tab)Matched to this clinic by address.

Real Vet Score 100 out of 100Real Vet ScoreExcellentLikely 99–100 given the evidence#2 of 68 scored vets in Orlando How rankedTop 10%5.0From 225 ratings across 2 sources5.0 on Google (opens in new tab) (224 reviews)5.0 on Yelp (opens in new tab) (1 review)Replies to 100% of Google and Yelp reviews (of 20 read)
How this score was calculated
Ratings fromAvgCount
Google5.00224
Yelp5.001
  1. Star ratings, weighted: 5.00. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 5.00 from 20 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.96.
  4. What 19 reviews say about care: +0.14 stars.
  5. Result: 5.00 stars = 100 / 100. Based on many ratings.
Read the full method

What pet owners say

Summary written by AI

Reviewers frequently describe the clinic as a professional and welcoming environment where staff members are highly attentive to both the pets' needs and the owners' concerns. Multiple reviewers highlight the compassionate care provided during difficult medical situations.

Often praised

  • Highly attentive and empathetic staff
  • Clean, spacious, and well-maintained facility
  • Thorough and informative communication regarding treatments

Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
100% positive, 0% negative, (13) mentions
Gentle with pets
100% positive, 0% negative, (12) mentions
Explaining options
100% positive, 0% negative, (6) mentions
Treatment results
100% positive, 0% negative, (4) mentions
Clean facilities
100% positive, 0% negative, (4) mentions

From 19 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

Cristine Hernandez
From Google (opens in new tab)

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What's wrong with it?

Very kind people; the veterinarian was very expressive and took the time to thoroughly examine my little dog. The place is really nice and clean. View on Google (opens in new tab)

Clinic's reply: Thank you so much for your kind review! We’re delighted that Dr Heather took the time to thoroughly examine your little one and helped you feel comfortable… Read it on Google (opens in new tab)
Alex Russo
From Google (opens in new tab)

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What's wrong with it?

Dr. Heather and the whole staff are amazing. Our senior cat had a deep scab that opened up after scratching behind her ear. Our original vet made us believe we needed immediate anesthesia and sutures for the wound. The staff at CityVet got us in immediately for a second opinion… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you so much for sharing your experience and trusting us with your senior girl’s care. We understand how concerning anesthesia can feel for an older pet… Read it on Google (opens in new tab)
Erica Pagan
From Google (opens in new tab)

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What's wrong with it?

This place is an absolute picky pet parent’s dream! Yes, I’m one of those dog moms who is very particular and anxious about how my baby is handled, so finding a vet I genuinely felt comfortable with was extremely important to me. I found this place because I have a GSD who is… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you so much for this incredibly thoughtful review! It means the world to know that you felt comfortable, informed, and confident placing Mousse in our… Read it on Google (opens in new tab)
Michael Mendez
From Google (opens in new tab)

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What's wrong with it?

Knowledgeable and friendly staff. Location is immaculate. Doesn't feel like your at a vet. So far they have shown nothing but love a great care to my pup. I highly recommend. View on Google (opens in new tab)

Clinic's reply: Thank you so much for your wonderful review and recommendation! We’re delighted that our friendly team, welcoming environment, and immaculate facility helped… Read it on Google (opens in new tab)
Katherine Carmona
From Google (opens in new tab)

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What's wrong with it?

Excellent service! I was nervous at first but they made me feel welcomed as soon as I stepped in. They handled my cats with care and compassion, huge shout out to Sanchez and Dr. Heather, they explained everything so well and made me feel like my pets were in good hands… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you so much for your wonderful review! We’re thrilled that Sanchez and Dr. Heather helped you feel welcomed, informed, and confident in your cats’ care… Read it on Google (opens in new tab)
Kyle Allison
From Google (opens in new tab)

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What's wrong with it?

I have all 3 of my animals with CityVet . Basic procedures done , all good .. Staff very friendly and the Dr. is great ! View on Google (opens in new tab)

Clinic's reply: Thank you so much for trusting CityVet Lake Nona with all three of your pets! We’re happy to hear that their procedures went smoothly and that you had a… Read it on Google (opens in new tab)
Raymond Aquino
From Google (opens in new tab)

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What's wrong with it?

⭐⭐⭐⭐⭐ Quiero agradecer de corazón a todo el equipo por la manera tan humana y compasiva en que nos trataron durante uno de los momentos más difíciles para nuestra familia. Mi perro Tropy falleció el 19 de septiembre, después de 14 años siendo parte de nuestra vida. Tomar la… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you for sharing such heartfelt words during an incredibly painful time. We are deeply sorry for the loss of Tropy. After 14 wonderful years as part of… Read it on Google (opens in new tab)
Tony Quintero
From Google (opens in new tab)

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What's wrong with it?

First visit with 2, puppies was great! Mr. Sanchez and Dr. Heather are awesome! Loved them, very thorough and genuinely loved and cared about the puppies View on Google (opens in new tab)

Clinic's reply: Thank you so much for your wonderful review! We’re delighted that your puppies’ first visit was such a positive experience. Sanchez and Dr. Heather truly loved… Read it on Google (opens in new tab)
American Best Gutters
From Google (opens in new tab)

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What's wrong with it?

Gracias por ser tan profesionales y brindar tanta humildad acompañarnos con la muerte de nuestro gatico View on Google (opens in new tab)

Clinic's reply: Thank you for your kind words. We are deeply sorry for the loss of your beloved kitten. It was an honor to care for your little one and support your family… Read it on Google (opens in new tab)
Trevor James
From Google (opens in new tab)

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What's wrong with it?

Amazing experience, Tony helped me a lot View on Google (opens in new tab)

Clinic's reply: Thank you, Trevor! We're glad to hear you had an amazing experience. Your feedback means a lot to us!
Stefanny Bonilla
From Google (opens in new tab)

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What's wrong with it?

Amazing service!! I will not be going to any other vet now that I found this one! I have a German shepherd and he’s very anxious, and Gabe Silcox and Dr Heather Lipp went above and beyond to make him feel comfortable. They set up a tent outside and were very patient with him!… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you so much for your wonderful review! We’re thrilled that Gabe, Dr. Heather, and Lissete made you and your German Shepherd feel comfortable and cared… Read it on Google (opens in new tab)
lianne rami
From Google (opens in new tab)

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What's wrong with it?

They were so attentive and caring from the start to the end. We came in freaking out because our dog had symptoms that made us think he had a seizure. He has vestibular disease. The vet tech Gabriel and doctor Heather allowed us to be present for all injections and xray and they… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you so much for sharing your experience! We know how frightening it can be when your pet suddenly shows concerning symptoms, and we’re glad Gabriel and… Read it on Google (opens in new tab)
Andres Oporto
From Google (opens in new tab)

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What's wrong with it?

I'm very grateful to the staff at Cityvet in Lake Nona for the empathy and care they provided for my Kitty. Gabriel made me feel like Kitty's health was important to him. I also appreciate Lissete's warmth and patience with me when I wasn't at my best. Thank you! View on Google (opens in new tab)

Clinic's reply: Thank you so much for your heartfelt review. We’re grateful that Gabriel and Lissete helped you and Kitty feel supported during a difficult time. Your pet’s… Read it on Google (opens in new tab)
Nora Miles
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Clinic's reply: Thank you, Nora, for taking the time to leave a review. We appreciate your support!
Dana Dotson
From Google (opens in new tab)

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What's wrong with it?

Our experience with City Vet was so professional and caring. We learned dog was terminally ill. Dr. Heather and the rest of the staff was so thorough and empathetic. They were so caring through the entire process. Our family felt very supported and cared for throughout this… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you for sharing these heartfelt words. We are deeply sorry for the loss of your beloved dog. It was an honor for Dr. Heather and our team to care for… Read it on Google (opens in new tab)

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