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CityVet | Lake Nona Veterinary & Urgent Care

14152 Narcoossee Rd Ste 350, Orlando, FL 32832Orange County

Florida premises permit active since 2025(veterinary premises permit VE7333)Check with the state (opens in new tab)Matched to this clinic by address.

(321) 400-8866Clinic website (opens in new tab)Compare
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Real Vet Score 100 out of 100Real Vet ScoreExcellentLikely 99–100 given the evidence#2 of 68 scored vets in Orlando How rankedTop 10%5.0From 225 ratings across 2 sources5.0 on Google (opens in new tab) (224 reviews)5.0 on Yelp (opens in new tab) (1 review)Replies to 100% of Google and Yelp reviews (of 20 read)
How this score was calculated
Ratings fromAvgCount
Google5.00224
Yelp5.001
  1. Star ratings, weighted: 5.00. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 5.00 from 20 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.96.
  4. What 19 reviews say about care: +0.14 stars.
  5. Result: 5.00 stars = 100 / 100. Based on many ratings.
Read the full method

What pet owners say

Summary written by AI

Reviewers frequently describe the clinic as a professional and welcoming environment where staff members are highly attentive to both the pets' needs and the owners' concerns. Multiple reviewers highlight the compassionate care provided during difficult medical situations.

Often praised

  • Highly attentive and empathetic staff
  • Clean, spacious, and well-maintained facility
  • Thorough and informative communication regarding treatments

Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
100% positive, 0% negative, (13) mentions
Gentle with pets
100% positive, 0% negative, (12) mentions
Explaining options
100% positive, 0% negative, (6) mentions
Treatment results
100% positive, 0% negative, (4) mentions
Clean facilities
100% positive, 0% negative, (4) mentions

From 19 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

Reviews

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Aidan Eelman
From Google (opens in new tab)

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What's wrong with it?

The entire staff was wonderful. Very attentive people with a true passion for the wellness of you, and your pets. Doctor Lipp, and her attending staff, truly listened to all my concerns and questions, and gave informative and thoughtful responses. View on Google (opens in new tab)

Clinic's reply: Thank you so much for saying this! I always want pet parents to feel comfortable asking questions and sharing every concern they have, so it means a lot to… Read it on Google (opens in new tab)
Melanie Stahl
From Google (opens in new tab)

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What's wrong with it?

I genuinely cannot say enough good things about Dr. Heather Lipp and the entire team at CityVet Lake Nona. After everything we have gone through with Kobe recently, I’m extremely grateful that we had Dr. Heather taking care of him. Kobe is our 16-year-old male Shih Tzu, so at… Read the full review on Google (opens in new tab)

Clinic's reply: Reading this truly touched me. Thank you for taking the time to share Kobe’s story and for trusting me and our team during such a frightening time. At 16, he… Read it on Google (opens in new tab)
Carlos G
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What's wrong with it?

I honestly don’t even know where to begin! The entire staff was absolutely amazing and so caring. Dr. Heather is truly one of a kind, the sweetest and most attentive doctor I’ve ever met. This was my first time at the clinic, and I can honestly say I’ve found my go-to vet. I… Read the full review on Google (opens in new tab)

Clinic's reply: Thank you so much, Carlos, for this incredibly kind review! We’re thrilled that you felt so cared for during your first visit. Dr. Heather truly is one of a… Read it on Google (opens in new tab)
Rafael Granado
From Google (opens in new tab)

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What's wrong with it?

Staff are very professional and nice View on Google (opens in new tab)

Clinic's reply: Thank you, Rafael! We appreciate your kind words about our staff.
Quin LeFlore
From Google (opens in new tab)

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What's wrong with it?

Wow, I have two words- Above and beyond! Dr. Lipp and her team Lisette, Amber and Cheyenne are exceptional! My cat Emma was experiencing some pain and discomfort post-surgery with another vet. I reached out to them and didn’t get the reassurance I needed and felt there was… Read the full review on Google (opens in new tab)

Clinic's reply: Quin, thank you for taking the time to share such a heartfelt review. Knowing that you felt seen, heard, reassured, and safe means more to us than we can… Read it on Google (opens in new tab)

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