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Real Vet Reviews

Big Cypress Animal Clinic

11363 Tamiami Trl E, Naples, FL 34113Collier County

Florida premises permit active since 1990(veterinary premises permit VE1703, responsible vet David C Randall)Check with the state (opens in new tab)Matched to this clinic by address.

Real Vet Score 63 out of 100Real Vet ScoreMixedLikely 56–69 given the evidence#22 of 26 scored vets in Naples How ranked4.4From 264 ratings across 2 sources4.6 on Google (opens in new tab) (230 reviews)3.1 on Yelp (opens in new tab) (34 reviews)Replies to 30% of Google and Yelp reviews, 2 of 7 negative ones (of 20 read)Down 15 points since September 2026
How this score was calculated
Ratings fromAvgCount
Google4.60230
Yelp3.1034
  1. Star ratings, weighted: 4.41. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 3.67 from 18 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.25.
  4. What 15 reviews say about care: −0.18 stars.
  5. Result: 4.07 stars = 63 / 100. Based on many ratings.
Read the full method

What pet owners say

Summary written by AI

Reviewers express polarized views regarding the clinic, with many praising the long-term care and professionalism of the staff. However, some owners report significant issues regarding communication and the conduct of the lead veterinarian.

Often praised

  • Several reviewers praise the knowledgeable and caring nature of the doctors.
  • Multiple reviewers mention that the support staff is friendly and professional.
  • Some owners report high levels of satisfaction with long-term care for their pets.

Common concerns

  • A few reviewers report poor communication regarding new clients and wait times.
  • One reviewer mentions a lack of professionalism in the office environment.

Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
63% positive, 25% negative, (8) mentions
Gentle with pets
75% positive, 25% negative, (4) mentions
Treatment results
67% positive, 33% negative, (3) mentions

From 15 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

Amber Manwaring
From Google (opens in new tab)

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What's wrong with it?

I am absolutely horrified at the way we were treated at this office by the vet himself. I have been going with my dog there for two years for his care and to treat his seizures. The Technicians were trying to take blood and could not, And they called the old man vet into the… Read the full review on Google (opens in new tab)

Chris Wright
From Google (opens in new tab)

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What's wrong with it?

Dr Randal is a good guy fast reliablethe staff is friendly. When a lot of places turned me down today, this place did not. This place deserves all the 5 stars it can get View on Google (opens in new tab)

Chantal Richard
From Google (opens in new tab)

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What's wrong with it?

Je suis arrivée à la clinique à l’ouverture sans rendez-vous avec Ma berger Australien. Elle avait une grosse infection à la peau suite à une journée à la plage. Nous avons été vu par le vétérinaire . Un excellent service . Je recommande cette clinique. Merci pour les bon… Read the full review on Google (opens in new tab)

Clinic's reply: THANK YOU - GLAD WE COULD HELP.
Camila Borja
From Google (opens in new tab)

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What's wrong with it?

DO NOT COME HERE THERE IS NO COMMUNICATION THE DOCTOR SMOKES INSIDE HIS OFFICE HORRIBLE HORRIBLE EXPERIENCE!!! View on Google (opens in new tab)

Clinic's reply: sorry for the inconvenience for your walkin ultra sound that was not scheduled before hand for a doctor that came in today . And you were also not a client at… Read it on Google (opens in new tab)
William Bradshaw
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Crystal Boggs
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Ellen Brooks
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Johnny Di Marco
From Google (opens in new tab)

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What's wrong with it?

Thank You to Dr Randell, Debbie and the entire staff! You kept Shadow healthy from a Puppy to his last day here. We are so thankful!! John, Johnny & Shadow View on Google (opens in new tab)

Natalie Beigel
From Google (opens in new tab)

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What's wrong with it?

We have been using Big Cypress for 13 years. No complaints. View on Google (opens in new tab)

Sarah Andrews
From Google (opens in new tab)

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What's wrong with it?

Dr. Randall is amazing! He has so much knowledge and can look at your furpet and tell u whats happening without doing lots of test. This knowledge helps to increase your time with him and decreases ur bill. We love u Dr. Dave View on Google (opens in new tab)

Allison Remy
From Google (opens in new tab)

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What's wrong with it?

This is the best veterinary practice around. The staff, from the front desk, techs, and vets, are so kind and professional. They have accommodated me in all situations. I wouldn't take my dogs anywhere else. I also always recommend them to everyone who asks for a vet. View on Google (opens in new tab)

Clinic's reply: thank you so much, Allison! we appreciate the kind words and love having you and your baby! please let us know if you need anything!
Will Kundu
From Google (opens in new tab)

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What's wrong with it?

They do such a great job with my kitten Jersey. Debbie works at the desk and she’s super sweet and nice! Best crew to have look at your furry companion!! View on Google (opens in new tab)

Dixie Huey
From Google (opens in new tab)

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What's wrong with it?

Wonderful family vet that treats us like family! Great staff and doctors. Knowledgeable, reasonable and responsive. Have had great experiences with our 5yo Newfie who has been seen here since birth! Our breeder insists we come here so that says A Lot. View on Google (opens in new tab)

Clinic's reply: Thank you for your kind words, Dixie! It's a pleasure taking care of you and Travis McGee and we're so glad you've enjoyed your experiences.
Stephen Cusson
From Google (opens in new tab)

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What's wrong with it?

Caring and gentle. Trevor is a gem. You can tell that he loves animals View on Google (opens in new tab)

Clinic's reply: Thank you for your kind words, Stephen! We enjoy taking care of your baby.
Lurybella Lora Trejo
From Google (opens in new tab)

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What's wrong with it?

I think it’s time Dr. Randall retire. I’ve been going to his clinic since 2014, even did volunteer work as a high school student. He’s seen two of our dogs. We currently had a heartbeat experience in December at the clinic. Due to their negligence our dog got severely hurt. We… Read the full review on Google (opens in new tab)

Clinic's reply: We're sorry to hear that you are unhappy with the care you received, however due to the extreme aggressiveness of your dog neither Dr. Randall or the vet… Read it on Google (opens in new tab)

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