I am absolutely horrified at the way we were treated at this office by the vet himself. I have been going with my dog there for two years for his care and to treat his seizures. The Technicians were trying to take blood and could not, And they called the old man vet into the… Read the full review on Google (opens in new tab)
Big Cypress Animal Clinic
11363 Tamiami Trl E, Naples, FL 34113Collier CountyFlorida premises permit active since 1990(veterinary premises permit VE1703, responsible vet David C Randall)Check with the state (opens in new tab)Matched to this clinic by address.
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.60 | 230 | |
| Yelp | 3.10 | 34 |
- Star ratings, weighted: 4.41. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 3.67 from 18 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.25.
- What 15 reviews say about care: −0.18 stars.
- Result: 4.07 stars = 63 / 100. Based on many ratings.
What pet owners say
Summary written by AIReviewers express polarized views regarding the clinic, with many praising the long-term care and professionalism of the staff. However, some owners report significant issues regarding communication and the conduct of the lead veterinarian.
Often praised
- Several reviewers praise the knowledgeable and caring nature of the doctors.
- Multiple reviewers mention that the support staff is friendly and professional.
- Some owners report high levels of satisfaction with long-term care for their pets.
Common concerns
- A few reviewers report poor communication regarding new clients and wait times.
- One reviewer mentions a lack of professionalism in the office environment.
Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 63% positive, 25% negative, (8) mentions
- Gentle with pets
- 75% positive, 25% negative, (4) mentions
- Treatment results
- 67% positive, 33% negative, (3) mentions
From 15 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
Reviews
Write a reviewDr Randal is a good guy fast reliablethe staff is friendly. When a lot of places turned me down today, this place did not. This place deserves all the 5 stars it can get View on Google (opens in new tab)
Je suis arrivée à la clinique à l’ouverture sans rendez-vous avec Ma berger Australien. Elle avait une grosse infection à la peau suite à une journée à la plage. Nous avons été vu par le vétérinaire . Un excellent service . Je recommande cette clinique. Merci pour les bon… Read the full review on Google (opens in new tab)
DO NOT COME HERE THERE IS NO COMMUNICATION THE DOCTOR SMOKES INSIDE HIS OFFICE HORRIBLE HORRIBLE EXPERIENCE!!! View on Google (opens in new tab)
Star rating only, no written review.
Star rating only, no written review.
Star rating only, no written review.
Thank You to Dr Randell, Debbie and the entire staff! You kept Shadow healthy from a Puppy to his last day here. We are so thankful!! John, Johnny & Shadow View on Google (opens in new tab)
We have been using Big Cypress for 13 years. No complaints. View on Google (opens in new tab)
Dr. Randall is amazing! He has so much knowledge and can look at your furpet and tell u whats happening without doing lots of test. This knowledge helps to increase your time with him and decreases ur bill. We love u Dr. Dave View on Google (opens in new tab)
This is the best veterinary practice around. The staff, from the front desk, techs, and vets, are so kind and professional. They have accommodated me in all situations. I wouldn't take my dogs anywhere else. I also always recommend them to everyone who asks for a vet. View on Google (opens in new tab)
They do such a great job with my kitten Jersey. Debbie works at the desk and she’s super sweet and nice! Best crew to have look at your furry companion!! View on Google (opens in new tab)
Wonderful family vet that treats us like family! Great staff and doctors. Knowledgeable, reasonable and responsive. Have had great experiences with our 5yo Newfie who has been seen here since birth! Our breeder insists we come here so that says A Lot. View on Google (opens in new tab)
Caring and gentle. Trevor is a gem. You can tell that he loves animals View on Google (opens in new tab)
I think it’s time Dr. Randall retire. I’ve been going to his clinic since 2014, even did volunteer work as a high school student. He’s seen two of our dogs. We currently had a heartbeat experience in December at the clinic. Due to their negligence our dog got severely hurt. We… Read the full review on Google (opens in new tab)
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