S K
Dr Randall is the BEST! I've only been coming for about a year since moving here, but he helped me with caring for the end of life stages with one of my dogs, and I appreciate his care so much ❤️ View on Google (opens in new tab)
Big Cypress Animal Clinic
11363 Tamiami Trl E, Naples, FL 34113Collier CountyFlorida premises permit active since 1990(veterinary premises permit VE1703, responsible vet David C Randall)Check with the state (opens in new tab)Matched to this clinic by address.
Real Vet Score 63 out of 100Real Vet ScoreMixedLikely 56–69 given the evidence#22 of 26 scored vets in Naples How ranked4.4From 264 ratings across 2 sources4.6 on Google (opens in new tab) (230 reviews)3.1 on Yelp (opens in new tab) (34 reviews)Replies to 30% of Google and Yelp reviews, 2 of 7 negative ones (of 20 read)Down 15 points since September 2026
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.60 | 230 | |
| Yelp | 3.10 | 34 |
- Star ratings, weighted: 4.41. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 3.67 from 18 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.25.
- What 15 reviews say about care: −0.18 stars.
- Result: 4.07 stars = 63 / 100. Based on many ratings.
What pet owners say
Summary written by AIReviewers express polarized views regarding the clinic, with many praising the long-term care and professionalism of the staff. However, some owners report significant issues regarding communication and the conduct of the lead veterinarian.
Often praised
- Several reviewers praise the knowledgeable and caring nature of the doctors.
- Multiple reviewers mention that the support staff is friendly and professional.
- Some owners report high levels of satisfaction with long-term care for their pets.
Common concerns
- A few reviewers report poor communication regarding new clients and wait times.
- One reviewer mentions a lack of professionalism in the office environment.
Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 63% positive, 25% negative, (8) mentions
- Gentle with pets
- 75% positive, 25% negative, (4) mentions
- Treatment results
- 67% positive, 33% negative, (3) mentions
From 15 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
Reviews
Write a reviewJames
Got put on hold for close to 10 minutes just to be told they aren’t accepting new clients. You could’ve just asked that before you put me on hold. I could’ve called another vet during that time. View on Google (opens in new tab)
Kendall Nathan
If you truly care about your pet, please find a different veterinarian. My experience with Dr. Randall was distressing, as it’s clear he is not in a physical condition to provide the care that pets deserve. Rather than helping animals, his practice seems to be causing… Read the full review on Google (opens in new tab)
Jackie Loredo
Star rating only, no written review.
Alan Laupert
Star rating only, no written review.
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