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Real Vet Reviews

Banfield Pet Hospital

1430 N Mills Ave Ste 130, Orlando, FL 32803Orange CountyPart of Banfield Pet Hospital, owned by Mars, Inc. (based on the clinic's name)
Real Vet Score 71 out of 100Real Vet ScoreMixedLikely 65–76 given the evidence#51 of 68 scored vets in Orlando How ranked4.0From 318 ratings across 2 sources4.1 on Google (opens in new tab) (273 reviews)3.4 on Yelp (opens in new tab) (45 reviews)Google reviews in the last 12 months: 4.8 average from the 18 we've read, above its 4.1 on Google overallReplies to 84% of Google and Yelp reviews (of 19 read)
How this score was calculated
Ratings fromAvgCount
Google4.10273
Yelp3.4045
  1. Star ratings, weighted: 4.00. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 4.79 from 19 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.22.
  4. What 15 reviews say about care: +0.05 stars.
  5. Result: 4.27 stars = 71 / 100. Based on many ratings.
Read the full method

What pet owners say

Summary written by AI

Several reviewers report high levels of satisfaction with the staff's kindness and the quality of care provided to their pets. Many owners expressed appreciation for the communicative nature of the medical team.

Often praised

  • Friendly and attentive staff
  • Compassionate and informative doctors
  • Consistent quality of care over time

Common concerns

  • One reviewer reported issues with facility cleanliness and communication.

Written by AI from the reviews (members' first, then the newest), Nov 6, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
89% positive, 11% negative, (9) mentions
Explaining options
60% positive, 20% negative, (5) mentions
Gentle with pets
100% positive, 0% negative, (3) mentions

From 15 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

About this clinic

As stated on the clinic's own website (banfield.com), checked Nov 1, 2026. Call ahead to confirm.

Treats
dogscats
Services
vaccinessurgeryspay and neuterx-rayshospice and euthanasiamicrochipping
Languages
Spanishover 350 languages
Hours
Mon 8 a.m. - 6 p.m. Tue 8 a.m. - 6 p.m. Wed 8 a.m. - 6 p.m. Thu 8 a.m. - 6 p.m. Fri 8 a.m. - 6 p.m. Sat 8 a.m. - 5 p.m. Sun 9 a.m. - 5 p.m.
Cristy Dill
From Google (opens in new tab)

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What's wrong with it?

We have been coming to Banfield since my dog was a puppy. We have had a few communication issues in the past, but my dog had a MCT that the vet took great care of. My dog is now cancer free, and they saved his life. My husband and I are so thrilled, and cannot thank them enough… Read the full review on Google (opens in new tab)

Clinic's reply: Hi Cristy – Thank you for telling us about your positive experience with Orlando hospital. 🧡 Thank you for choosing us for your dog’s needs.
Jonathan Ard
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Amanda Fields
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Clinic's reply: Thanks for the pawsitive review!
Brian Gruber
From Google (opens in new tab)

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What's wrong with it?

The care team at Banfield on Mills takes great care of our three four-legged children (2 dogs and a cat) - Orry, Ava and Oreo. View on Google (opens in new tab)

Clinic's reply: Thank you so much for the positive feedback, Brian! We’re happy you enjoyed your experience, and we’ll be sure to pass on your kind words to the Mills team!
Mary Poparad
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Clinic's reply: Thanks for trusting us with your BFF 🧡 We appreciate the review!
Mariane Gimenez
From Google (opens in new tab)

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What's wrong with it?

They took care of my pup! View on Google (opens in new tab)

Clinic's reply: Hello Mariane. We’re so happy we could help give your pet the care they needed.
Karina Fontana
From Google (opens in new tab)

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What's wrong with it?

Great experience! Very kind and friendly staff. After being rejected at Colonial location felt like a life saver for my furry baby. Grateful 🙏🏻 View on Google (opens in new tab)

Clinic's reply: Hello Karina. We're thrilled that you and your pet had a positive experience with us. Thanks for sharing your review!
Christine Gwin
From Google (opens in new tab)

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What's wrong with it?

I always have great customer service View on Google (opens in new tab)

Clinic's reply: Christine - We're so glad you had a great experience! We'll make sure to pass this on to our Orlando location. Thanks for partnering with us for your pet's… Read it on Google (opens in new tab)
Vane Figueroa
From Google (opens in new tab)

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What's wrong with it?

Read this before getting Banfield plan or taking your pet here. I arrived to my IN ROOM appointment, first I was placed in a room that has BLOOD on the floor, I told them, the moved me to a second room that has a pee pad on the floor, then they moved me to another room that was… Read the full review on Google (opens in new tab)

Clinic's reply: Hi Vane, we always want visits to our hospitals to be a positive experience for both you and your pet. We’re sorry to hear we may have fallen short and would… Read it on Google (opens in new tab)
Chris Berthelson
From Google (opens in new tab)

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What's wrong with it?

This is Taco. He has been very well cared for by the team at Banfield Mills since he was just 5lbs. He is now 18lbs. And I feel so grateful I came to Banfield. And I would not take him anywhere else. They are truly caring and loving of every pet. Every pet is special. They are… Read the full review on Google (opens in new tab)

Clinic's reply: Hi Chris - It's always nice to hear great feedback. We will make sure to pass it on to the Orlando team. Thanks again for partnering with us for Taco’s needs… Read it on Google (opens in new tab)
Lauren Mc Keown
From Google (opens in new tab)

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What's wrong with it?

It’s about time I reviewed this wonderful veterinary office. Dr Jaramillo is an exceptional vet who is compassionate, humorous and reassuring especially to an anxious cat mom like me (once or twice with tears in my eyes with worry). We followed him from another location! Pam… Read the full review on Google (opens in new tab)

Clinic's reply: Hi Lauren, Thank you so much for the sweet words and for choosing us to care for Pam! We’ll be sure to share your feedback with our team at our Mills location.
Isela Gonzalez
From Google (opens in new tab)

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What's wrong with it?

I always recoment you guys, good versión and great service View on Google (opens in new tab)

Clinic's reply: Thank you for taking the time to share your positive feedback, Isela. 🧡 We hope all is well!
Janine Sedacca
From Google (opens in new tab)

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What's wrong with it?

The best Banfield location and local vet. They always have appointments, and all of their doctors have been great. Gio is the sweetest, most caring tech! View on Google (opens in new tab)

Clinic's reply: Hi Janine - Thank you for sharing your wonderful experience with our Orlando hospital. 🧡 We’re grateful to be part of your pet’s care team!
Juan Lopez
From Google (opens in new tab)

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What's wrong with it?

I recommend this location. The staff is friendly and attentive. The doctor's take their time with you reviewing Daisy's visits. Daisy is scared at first walking to the door, once inside she is excited to see them. View on Google (opens in new tab)

Clinic's reply: Juan - We're so glad you had a great experience! We’ll make sure to pass this on to our Orlando location. Thanks for partnering with us for Daisy's needs. 🐾
Audrey Bowen
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Clinic's reply: Audrey - We're so glad you had a great experience! We’ll make sure to pass this on to our Bridgeton location. Thanks for partnering with us for your pet's… Read it on Google (opens in new tab)

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