Diane Bates
This vet is the best I’ve ever seen and the staff is exceptional View on Google (opens in new tab)
Banfield Pet Hospital
2505 SW College Rd Ste 102, Ocala, FL 34471Marion CountyPart of Banfield Pet Hospital, owned by Mars, Inc. (based on the clinic's name)Real Vet Score 52 out of 100Real Vet ScoreMixedLikely 47–56 given the evidence#35 of 39 scored vets in Ocala How ranked4.2From 699 ratings across 2 sources4.3 on Google (opens in new tab) (666 reviews)2.3 on Yelp (opens in new tab) (33 reviews)Google reviews in the last 12 months: 3.7 average from the 15 we've read, below its 4.3 on Google overallReplies to 7% of Google and Yelp reviews, 0 of 5 negative ones (of 15 read)Down 5 points since September 2026
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.30 | 666 | |
| Yelp | 2.30 | 33 |
- Star ratings, weighted: 4.21. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 3.73 from 15 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.10.
- What 11 reviews say about care: −0.30 stars.
- Result: 3.80 stars = 52 / 100. Based on many ratings.
What pet owners say
Summary written by AIPet owners report a polarized experience, with some praising the high level of care and communication from specific doctors while others express frustration over inconsistent service. Common issues include perceived lack of transparency during procedures and difficulties with multi-location coordination.
Often praised
- Friendly and courteous staff
- Attentive follow-up care
- Effective treatment for chronic issues
Common concerns
- Inconsistent communication regarding test results
- Lack of direct interaction with veterinarians in some cases
- Difficulty coordinating care across different locations
Written by AI from the reviews (members' first, then the newest), Sep 25, 2026. It can be wrong: read the reviews for the full picture.
About this clinic
As stated on the clinic's own website (banfield.com), checked Nov 8, 2026. Call ahead to confirm.
- Treats
- dogscats
- Services
- vaccinesdental carespay and neuterhospice and euthanasia
- Languages
- Spanish
Reviews
Write a reviewPaul Petek
Star rating only, no written review.
Maeliv I
It was supposed to be a wellness exam and a cleaning. We dropped our off in the morning and in the afternoon we picked her up. No visit with the doctor. Just a ..... here's your dog have a nice day. First time ever our dog was vomiting when we got her home after a dental… Read the full review on Google (opens in new tab)
Jon Matthews
Star rating only, no written review.
RE/MAX Ocean Properties
I was under the impression Banfield is one company which is why I started going there. We travel full time and I thought I could contact any Banfield. The Banfield in TN refused to fill apoquel unless we brought the dog in. Both of our dogs had been to a Banfield in Ohio a… Read the full review on Google (opens in new tab)
Nilda Colon
Staff is very friendly and courteous View on Google (opens in new tab)
Michael Santana
Wonderful experience. You can tell they truly care for your pet! I will definitely be back whenever my dog isnt himself! View on Google (opens in new tab)
Diane Herman
I was happy knowing my cat had nothing from another cat outside and she got her flea medicine the doctorvsaid her results came out negative so they were really good with me and thank y ou to all the nurses and the doctor on college road she was really nice and she was really… Read the full review on Google (opens in new tab)
Anthony
Star rating only, no written review.
Sky
Late review because I’ve had to process losing my boy. He started hiding and peeing on himself. We took him in an not only was it too expensive but they just sent us home with medication and didn’t give us details on what was happening with him. I was home alone a day or two… Read the full review on Google (opens in new tab)
Kathleen Fredlund
I had my dog at banfield when it opened. I had called to say it was urgent that he be seen immediately, and dr. Vickers did just that. He treated my dog for allergies and did a complete well check. He found a suspicious lump and biopsied it at my request. He called me… Read the full review on Google (opens in new tab)
Clinic's reply: Hi Kathleen – We appreciate you telling us about your positive experience with our Ocala hospital. 🧡 Thank you for partnering with us for Buckwheat's needs… Read it on Google (opens in new tab)
Elaine Clevenger
Go customer service no longer exists at this location. Very disappointing. When I arrived to check in the girl at the counter told me to go sit down and she would text me a link to check in. They came out got my dog and went to the back foe his wellness check. Before they… Read the full review on Google (opens in new tab)
Stacy Eubanks
Star rating only, no written review.
Heidi Bush
In all the years of going to this place with two different dogs, I never had one reason to complain until today. The sad part is, I know no one there really cares or will do anything about it. When you call and ask for an appointment for your dogs's check up and shots with a… Read the full review on Google (opens in new tab)
Stephanie Dawn
I have had the best experience with this Banfield. Dr. Jack has been amazing. He helped me with my two small shitzhus. I was really worried about my 14 year old shitzhu but dr jack helped me so much. He even talked to me multiple times at home to check on us. I don’t think I’ll… Read the full review on Google (opens in new tab)
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