Loopy S
They are nice and took care of my Daisy she got her shots and nails clipped View on Google (opens in new tab)
Banfield Pet Hospital
1795 W New Haven Ave Ste 102, Melbourne, FL 32904Brevard CountyPart of Banfield Pet Hospital, owned by Mars, Inc. (based on the clinic's name)Real Vet Score 45 out of 100Real Vet ScorePoorLikely 34–57 given the evidence#24 of 24 scored vets in Melbourne How rankedBottom 10%3.4From 100 ratings across 2 sources4.1 on Google (opens in new tab) (59 reviews)2.5 on Yelp (opens in new tab) (41 reviews)Replies to 90% of Google and Yelp reviews, 3 of 3 negative ones (of 20 read)Down 26 points since September 2026
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.10 | 59 | |
| Yelp | 2.50 | 41 |
- Star ratings, weighted: 3.44. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 4.30 from 20 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 3.81.
- What 13 reviews say about care: −0.18 stars.
- Result: 3.63 stars = 45 / 100. Based on a fair number of ratings.
What people paid
Amounts pet owners reported for Banfield Pet Hospital.
Quoted in Google, Yelp and Facebook reviews
- Something else
- $50
from 1 mention
As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.
What pet owners say
Summary written by AIReviewers report a polarized experience, with some praising the clinic for its compassionate staff and others criticizing the high cost of medications and services. While many owners feel the staff is caring and attentive, several reviewers expressed frustration regarding pricing structures.
Often praised
- Several reviewers praise the staff's kindness and caring attitude.
- Multiple reviewers mention that doctors take time to answer questions.
- Some owners appreciate the detailed follow-up calls and appointment reminders.
Common concerns
- Several reviewers report high costs for medications compared to other sources.
- Multiple reviewers express concerns regarding the push for additional services or plans.
Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 100% positive, 0% negative, (4) mentions
- Cost and billing
- 0% positive, 100% negative, (3) mentions
- Explaining options
- 67% positive, 33% negative, (3) mentions
- Gentle with pets
- 100% positive, 0% negative, (3) mentions
From 13 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
About this clinic
As stated on the clinic's own website (banfield.com), checked Nov 1, 2026. Call ahead to confirm.
- Treats
- dogscats
- Services
- vaccinesdental carespay and neuterhospice and euthanasia
- Languages
- Spanish
Reviews
Write a reviewNatasha Moore
Star rating only, no written review.
Clinic's reply: Thank you "fur" the review! 🐕
Josh
Decent vet but DO NOT get your prescriptions filled by them. They charged me $50+ for meds that would’ve cost me <$10 elsewhere. $1.40 and $2.25 per pill for meds that are 17¢ and 12¢ per pill through chewy View on Google (opens in new tab)
Anna Foster
Stay away from this clinic if you care about your pet or your wallet. They seem to only care about racking up your bill and very little about your pet’s wellbeing. Within the first few minutes and before they even acknowledged my dog, they were recommending plans and additional… Read the full review on Google (opens in new tab)
Clinic's reply: Hi Anna, thank you for taking the time to share your experience with us. We always want visits to our hospitals to be positive for both you and your dog. We’ll… Read it on Google (opens in new tab)
Rosanna Rivera
Been going here for more than 10 years. Always the best service for your animals View on Google (opens in new tab)
Clinic's reply: Hi Rosanna - Thank you for sharing your experience with us! We appreciate you expressing these kind words to us!
Jeannine Flynn
I appreciate the vets phone call with detailed diagnosis, medicinal recommendations, options and follow up call the next day. I also appreciate the appointment reminder calls. View on Google (opens in new tab)
Clinic's reply: Thank you so much for the positive feedback, Jeannine! We’re happy you enjoyed your experience, and we’ll be sure to pass on your kind words to the Melbourne… Read it on Google (opens in new tab)
Rhonda Tabeling
I love everything and everyone at this Animal Hospital! From the moment you walk in, to the techs and the Doctors, they all really care for your pet! It's like they treat them like family. HIGHLY RECOMMEND!! View on Google (opens in new tab)
Clinic's reply: Thank you so much for the sweet words, Rhonda, and for choosing us to care for your pet! We’ll be sure to share your feedback with the team at our Melbourne… Read it on Google (opens in new tab)
Sandra Peters
Star rating only, no written review.
Clinic's reply: Thanks for trusting us with your BFF 🧡 We appreciate the review!
Elba M Rodriguez
Star rating only, no written review.
Clinic's reply: Thanks for trusting us with your BFF 🧡 We appreciate the review!
Cynthia DeVol
I made an appointment. As I was literally parking my car they called and asked me to reschedule. What is the point of an appointment? Completely unacceptable. They couldn't call me any sooner? I was literally in the parking lot! Do not recommend. View on Google (opens in new tab)
Clinic's reply: Hi Cynthia - We hear your frustration and would like to know more about your experience with us. Please reach out to our Client Advocate Team at… Read it on Google (opens in new tab)
Susan Simon
Very warm, personable and experienced staff. Doctor took time with Buddy and answered all our questions and concerns. View on Google (opens in new tab)
Clinic's reply: Thank you so much for the positive feedback, Susan! We’re happy you enjoyed your experience, and we’ll be sure to pass on your kind words to the Melbourne team!
Lisa Whitney
Star rating only, no written review.
Clinic's reply: Thanks for trusting us with your BFF 🧡 We appreciate the review!
juliette dalessandro
Did not provide thorough enough care to help my sick cat, ran unnecessary tests to charge more and pricing is significantly higher than average vet to get people to sign up for their monthly care services. Had to bring my cat to a different vet just to get proper antibiotics View on Google (opens in new tab)
Clinic's reply: Hi Juliette, our aim is to provide a positive experience to everyone coming to our hospitals. We understand you were not satisfied and would like to follow up… Read it on Google (opens in new tab)
Debbie DeSantis
They demonstrate they care about Mandy from the front desk to the back View on Google (opens in new tab)
Clinic's reply: Hi Debbie - We’re so glad Mandy got the amazing care she deserves! Thanks for sharing with us. 😊
Tori Williams
Star rating only, no written review.
Clinic's reply: Hi Tori - Woof-tastic! Thank you for the rating for our pet hospital. Your feedback is like treats for us! We're eager to make your pet's next visit just as… Read it on Google (opens in new tab)
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