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Real Vet Reviews

Banfield Pet Hospital

1795 W New Haven Ave Ste 102, Melbourne, FL 32904Brevard CountyPart of Banfield Pet Hospital, owned by Mars, Inc. (based on the clinic's name)
Real Vet Score 45 out of 100Real Vet ScorePoorLikely 34–57 given the evidence#24 of 24 scored vets in Melbourne How rankedBottom 10%3.4From 100 ratings across 2 sources4.1 on Google (opens in new tab) (59 reviews)2.5 on Yelp (opens in new tab) (41 reviews)Replies to 90% of Google and Yelp reviews, 3 of 3 negative ones (of 20 read)Down 26 points since September 2026
How this score was calculated
Ratings fromAvgCount
Google4.1059
Yelp2.5041
  1. Star ratings, weighted: 3.44. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 4.30 from 20 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 3.81.
  4. What 13 reviews say about care: −0.18 stars.
  5. Result: 3.63 stars = 45 / 100. Based on a fair number of ratings.
Read the full method

What people paid

Amounts pet owners reported for Banfield Pet Hospital.

Quoted in Google, Yelp and Facebook reviews

Something else
$50
from 1 mention

As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.

What pet owners say

Summary written by AI

Reviewers report a polarized experience, with some praising the clinic for its compassionate staff and others criticizing the high cost of medications and services. While many owners feel the staff is caring and attentive, several reviewers expressed frustration regarding pricing structures.

Often praised

  • Several reviewers praise the staff's kindness and caring attitude.
  • Multiple reviewers mention that doctors take time to answer questions.
  • Some owners appreciate the detailed follow-up calls and appointment reminders.

Common concerns

  • Several reviewers report high costs for medications compared to other sources.
  • Multiple reviewers express concerns regarding the push for additional services or plans.

Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
100% positive, 0% negative, (4) mentions
Cost and billing
0% positive, 100% negative, (3) mentions
Explaining options
67% positive, 33% negative, (3) mentions
Gentle with pets
100% positive, 0% negative, (3) mentions

From 13 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

About this clinic

As stated on the clinic's own website (banfield.com), checked Nov 1, 2026. Call ahead to confirm.

Treats
dogscats
Services
vaccinesdental carespay and neuterhospice and euthanasia
Languages
Spanish
Angel L Rivera
From Google (opens in new tab)

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What's wrong with it?

They have my two beautiful Healers they are awesome they really are every single one of them View on Google (opens in new tab)

Clinic's reply: Angel- We're so glad you had a great experience! We’ll make sure to pass this on to our Melbourne location. Thanks for partnering with us for your pet’s needs… Read it on Google (opens in new tab)
April Sanderson
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Clinic's reply: Thanks for the pawsitive review!
Scott bombard
From Google (opens in new tab)

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What's wrong with it?

The only place we bring our corgi kids! They are the absolute best pet doctors in the world 10 out of 10, we'll come here for until we no longer have dogs...which will be never View on Google (opens in new tab)

Clinic's reply: Thank you so much for the positive feedback, Scott! We’re happy you enjoyed your experience, and we’ll be sure to pass on your kind words to the Melbourne team!
Edward Bone
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Clinic's reply: Thank you "fur" the review! 🐕
Matthew Neitz
From Google (opens in new tab)

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What's wrong with it?

The staff here are amazing and really care about your pets! I couldn’t recommend this location enough just based on the quality of care and the niceness of the staff:) View on Google (opens in new tab)

Clinic's reply: Hi Mattfhew. We're thrilled that you and your pet had a positive experience with us. Thanks for sharing your review!

Work at Banfield Pet Hospital? Claim this page to reply to member reviews, or print a review card for your front desk.