Banfield Pet Hospital
919 Lakeland Park Center Dr #380, Lakeland, FL 33809Polk CountyPart of Banfield Pet Hospital, owned by Mars, Inc. (based on the clinic's name)How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.10 | 392 | |
| Yelp | 2.40 | 17 |
- Star ratings, weighted: 4.03. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 4.65 from 20 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.20.
- What 15 reviews say about care: −0.01 stars.
- Result: 4.20 stars = 68 / 100. Based on many ratings.
What people paid
Amounts pet owners reported for Banfield Pet Hospital.
Quoted in Google, Yelp and Facebook reviews
- Surgery
- $3,000
As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.
What pet owners say
Summary written by AIThe majority of reviewers report positive experiences with the staff's demeanor and professionalism. However, there are conflicting reports regarding administrative consistency and communication.
Often praised
- Several reviewers praise the friendly and compassionate nature of the staff.
- Multiple reviewers mention that the clinic is attentive to the pets' needs.
Common concerns
- One reviewer reported issues with inconsistent information and poor customer service at a specific location.
- A reviewer noted difficulties regarding billing accuracy and communication regarding insurance plans.
Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 90% positive, 10% negative, (10) mentions
- Cost and billing
- 33% positive, 67% negative, (3) mentions
- Gentle with pets
- 100% positive, 0% negative, (3) mentions
- Wait times and booking
- 67% positive, 33% negative, (3) mentions
From 15 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
About this clinic
As stated on the clinic's own website (banfield.com), checked Nov 1, 2026. Call ahead to confirm.
- Treats
- dogscats
- Services
- vaccinesdental carespay and neuterhospice and euthanasia
- Languages
- Spanish
Reviews
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