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Real Vet Reviews

Banfield Pet Hospital

919 Lakeland Park Center Dr #380, Lakeland, FL 33809Polk CountyPart of Banfield Pet Hospital, owned by Mars, Inc. (based on the clinic's name)
(863) 853-7819Clinic website (opens in new tab)Compare
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Real Vet Score 68 out of 100Real Vet ScoreMixedLikely 63–73 given the evidence#26 of 28 scored vets in Lakeland How rankedBottom 10%4.0From 409 ratings across 2 sources4.1 on Google (opens in new tab) (392 reviews)2.4 on Yelp (opens in new tab) (17 reviews)Google reviews in the last 12 months: 4.7 average from the 20 we've read, above its 4.1 on Google overallReplies to 85% of Google and Yelp reviews (of 20 read)Up 8 points since September 2026
How this score was calculated
Ratings fromAvgCount
Google4.10392
Yelp2.4017
  1. Star ratings, weighted: 4.03. Member reviews count 1.5×, 3× with a checked bill.
  2. Last 24 months: 4.65 from 20 reviews, blended in at 25%.
  3. Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.20.
  4. What 15 reviews say about care: −0.01 stars.
  5. Result: 4.20 stars = 68 / 100. Based on many ratings.
Read the full method

What people paid

Amounts pet owners reported for Banfield Pet Hospital.

Quoted in Google, Yelp and Facebook reviews

Surgery
$3,000
from 1 mention

As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.

What pet owners say

Summary written by AI

The majority of reviewers report positive experiences with the staff's demeanor and professionalism. However, there are conflicting reports regarding administrative consistency and communication.

Often praised

  • Several reviewers praise the friendly and compassionate nature of the staff.
  • Multiple reviewers mention that the clinic is attentive to the pets' needs.

Common concerns

  • One reviewer reported issues with inconsistent information and poor customer service at a specific location.
  • A reviewer noted difficulties regarding billing accuracy and communication regarding insurance plans.

Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.

What reviews mention

Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).

Front desk and staff
90% positive, 10% negative, (10) mentions
Cost and billing
33% positive, 67% negative, (3) mentions
Gentle with pets
100% positive, 0% negative, (3) mentions
Wait times and booking
67% positive, 33% negative, (3) mentions

From 15 reviews read by AI. Topics mentioned fewer than 3 times are not shown.

About this clinic

As stated on the clinic's own website (banfield.com), checked Nov 1, 2026. Call ahead to confirm.

Treats
dogscats
Services
vaccinesdental carespay and neuterhospice and euthanasia
Languages
Spanish

Reviews

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All reviewsMember reviewsWith price paidGoogle
SortMembers firstNewestMost helpfulLowest ratedHighest rated
Gabby Morrow
From Google (opens in new tab)

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What's wrong with it?

There was some misunderstanding at first or miscommunication and i was impatient. I feel terrible because i had to wait a long time not knowing i should have done drop off and i got very impatient with everyone. I want to thank Dr. Watt's and AK for making me feel way better… Read the full review on Google (opens in new tab)

Clinic's reply: Hi Gabby, we appreciate you sharing your positive experience with Dr. Watt and AK at your Banfield Pet Hospital. We’ll be sure to share your feedback with… Read it on Google (opens in new tab)
Olga Rodriguez
From Google (opens in new tab)

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What's wrong with it?

Star rating only, no written review.

Clinic's reply: Thank you for sharing your wonderful experience with Banfield Pet Hospital. 🧡 We’re grateful to be part of your pet’s care team!
Tonya Reese
From Google (opens in new tab)

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What's wrong with it?

Great customer service. Stephanie is awesome. She is very friendly and always has a smile on her face. View on Google (opens in new tab)

Clinic's reply: Hello Tonya, thank you for your feedback. We're happy to help. Take care, and thanks for partnering with us.
Juan O
From Google (opens in new tab)

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What's wrong with it?

Stephanie was very helpful, we’ve been coming to banfield for 10+ years Multiple locations and this is so far our favorite! Great crew View on Google (opens in new tab)

Clinic's reply: Hi Juan - We appreciate you sharing your positive experience with our Lakeland hospital. 🧡 We’re grateful to be a part of your pet’s care team.
Ismael Tirado
From Google (opens in new tab)

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What's wrong with it?

They take good care of my pets. View on Google (opens in new tab)

Clinic's reply: Ismael - We're so glad you had a great experience! We'll make sure to pass this on to our Lakeland location. Thanks for partnering with us for your pets'… Read it on Google (opens in new tab)

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