56Real Vet Score 56 out of 100Real Vet ScoreMixedLikely 51–61 given the evidence#14 of 18 scored vets in Kissimmee How ranked4.3From 483 ratings across 2 sources4.3 on Google (opens in new tab) (470 reviews)2.6 on Yelp (opens in new tab) (13 reviews)Google reviews in the last 12 months: 3.7 average from the 19 we've read, below its 4.3 on Google overallReplies to 26% of Google and Yelp reviews, 5 of 6 negative ones (of 19 read)Down 17 points since September 2026How this score was calculated
Ratings from
Avg
Count
Google
4.30
470
Yelp
2.60
13
Star ratings, weighted: 4.25. Member reviews count 1.5×, 3× with a checked bill.
Last 24 months: 3.74 from 19 reviews, blended in at 25%.
Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.14.
What 17 reviews say about care: −0.24 stars.
Result: 3.90 stars = 56 / 100. Based on many ratings.
Reviews for ARC Animal Hospital are highly polarized, with some owners praising the doctors' expertise and care while others report significant issues with administrative policies and customer service.
Often praised
Several reviewers praise a specific doctor for being dedicated, professional, and caring toward all types of pets.
Multiple reviewers mention that the staff is friendly and provides thorough explanations.
Common concerns
Several reviewers report frustration with front-desk staff and lack of professionalism during check-in.
Multiple reviewers express dissatisfaction regarding billing transparency and the forfeiture of deposits or fees.
Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
Front desk and staff
60% positive, 40% negative, (10) mentions
Explaining options
50% positive, 50% negative, (4) mentions
Cost and billing
33% positive, 67% negative, (3) mentions
Gentle with pets
67% positive, 33% negative, (3) mentions
Wait times and booking
0% positive, 100% negative, (3) mentions
Treatment results
33% positive, 67% negative, (3) mentions
From 17 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
Estube con mi gatito el miercoles ya que estaba con problemas para orinar,luego de exámenes se me informo que tenia piedra que necesitaba ser operado,pero que el jueves lo tendría que llevar a otro lugar para que continuarán su atención ya que la oficina estaría cerrada de… Read the full review on Google (opens in new tab)
Clinic's reply: First we would like to say your son brought the cat in initially and knew from the beginning that he was a blocked cat that needed treatment for a minimum of 3… Read it on Google (opens in new tab)
Tengo como dos años llevando a mis mascotas con el Dr J mi gata, mis dos tortugas y la camaleona de mi hija. Es un doctor dedicado, paciente y se le ve que ama su vocacion. El personal es muy amable. Viajo desde Haines City a Kissimee para llevar mis mascotas. Es el unico lugar… Read the full review on Google (opens in new tab)
Beware of hidden expenses. The owner hid in the back and wouldn’t come see me. The lady at the desk very condescending and wanted to charge another 125$ after I spent 2200$ on the dog surgery and this part was supposed to be included. They lied and wouldn’t help me and now my… Read the full review on Google (opens in new tab)
Clinic's reply: Your dog had a surgery done to remove a mass and when the doctor explained that due to the size of the mass and location that she would need to have you return… Read it on Google (opens in new tab)
Lleve mi perrita a este lugar a que la asistieran un doctor por que mi perrita tenia algo y se veia mal y en este lugar me cobraron 140 dolares por la emergencia y solo me tuvieron esperando ahi 40 minutos sin atender a mi perrita y vuando por fin la ve el doctor dice que la… Read the full review on Google (opens in new tab)
Clinic's reply: You must be thinking of a different clinic or your information isn't accurate. Our emergency visit is only $115 and we see patients in as soon as the client… Read it on Google (opens in new tab)
I have been taking my dogs to see Dr.Segota for years.Not only does he care for your animal as his own he really cares about each and every animal that comes through his doors .He is professional and honest .All his staff he choose to work with him are also caring and… Read the full review on Google (opens in new tab)
Horrible place. Do not take your pet. I called first thing in the morning when they opened at 7am and left a voicemail after my pet was in the emergency room from earlier that morning. Did not hear back and called again an hour later. Informed the CSR that I had to reschedule my… Read the full review on Google (opens in new tab)
Clinic's reply: You have never been a client at our clinic before and were informed from the beginning that there is a non-refundable $50 booking fee to make appointments as a… Read it on Google (opens in new tab)
I made an appointment for my cat and dog. On the day of the appointment, they said my dog still needed more time for her vaccinations and that they wouldn't see her. I still paid for her appointment and vaccinations, already made, for the next visit, trusting that my money was… Read the full review on Google (opens in new tab)
Clinic's reply: Hey, I am very confused by this review and what happened! As the owner of the clinic I would like to hear more about the situation and figure out what did… Read it on Google (opens in new tab)
Wonderful clinic! I took my two rats there today to be neutered and one had a wound on his neck that needed to be addressed. We had a great experience in the staff was absolutely amazing. View on Google (opens in new tab)
Won't be returning! What a disaster of a place this has become! Not one employee behind the counter will acknowledge you when you walk in or say goodbye when you leave. They won't even look at you. People come in with dogs they can't control and the staff doesn't care. They… Read the full review on Google (opens in new tab)
This place is incredible. The service here not only is amazing but Human, Dr. Segota is the best we’ve all ever had, really. He took care of my bunny and made me feel way calmer, also, the prices are unbeatable. So, if you have a dog, a cat or an exotic pet, please do not… Read the full review on Google (opens in new tab)
We took our Dog to get his shots today. Love the upfront pricing. Everyone we encountered today was so fabulous! Keep up the good work all of you! View on Google (opens in new tab)
Dr. James Segota is Amazing. He is the real Dr. Doolittle.. He loves his job as much as each animal he takes care of.. I drive over 30 min and for 6 plus years to have my pets taken care of by his Team and himself. View on Google (opens in new tab)
Dr. Segota and his staff are amazing. They are always so attentive and explain everything thoroughly. We used to drive over an hour just for my dog to see him. View on Google (opens in new tab)