Audrey M
Me encanta la atención. View on Google (opens in new tab)
ARC Animal Hospital
1161 Parnell St, Kissimmee, FL 34741Osceola CountyFlorida premises permit active since 2022(veterinary premises permit VE6234)Check with the state (opens in new tab)Matched to this clinic by address.
Real Vet Score 56 out of 100Real Vet ScoreMixedLikely 51–61 given the evidence#14 of 18 scored vets in Kissimmee How ranked4.3From 483 ratings across 2 sources4.3 on Google (opens in new tab) (470 reviews)2.6 on Yelp (opens in new tab) (13 reviews)Google reviews in the last 12 months: 3.7 average from the 19 we've read, below its 4.3 on Google overallReplies to 26% of Google and Yelp reviews, 5 of 6 negative ones (of 19 read)Down 17 points since September 2026
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.30 | 470 | |
| Yelp | 2.60 | 13 |
- Star ratings, weighted: 4.25. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 3.74 from 19 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.14.
- What 17 reviews say about care: −0.24 stars.
- Result: 3.90 stars = 56 / 100. Based on many ratings.
What pet owners say
Summary written by AIReviews for ARC Animal Hospital are highly polarized, with some owners praising the doctors' expertise and care while others report significant issues with administrative policies and customer service.
Often praised
- Several reviewers praise a specific doctor for being dedicated, professional, and caring toward all types of pets.
- Multiple reviewers mention that the staff is friendly and provides thorough explanations.
Common concerns
- Several reviewers report frustration with front-desk staff and lack of professionalism during check-in.
- Multiple reviewers express dissatisfaction regarding billing transparency and the forfeiture of deposits or fees.
Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 60% positive, 40% negative, (10) mentions
- Explaining options
- 50% positive, 50% negative, (4) mentions
- Cost and billing
- 33% positive, 67% negative, (3) mentions
- Gentle with pets
- 67% positive, 33% negative, (3) mentions
- Wait times and booking
- 0% positive, 100% negative, (3) mentions
- Treatment results
- 33% positive, 67% negative, (3) mentions
From 17 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
Reviews
Write a reviewFrancis Haddock
Star rating only, no written review.
carmen gomez
They are wonderful and caring,and Dr.is good with Fur babies. View on Google (opens in new tab)
Donna Sessions
Efficient and professional service. View on Google (opens in new tab)
Work at ARC Animal Hospital? Claim this page to reply to member reviews, or print a review card for your front desk.