Gloria Bermudez
Star rating only, no written review.
Wintermere Pointe Animal Hospital
13848 Tilden Rd #142, Winter Garden, FL 34787Orange CountyFlorida premises permit active since 2019(veterinary premises permit VE5519)Check with the state (opens in new tab)Matched to this clinic by address.
Real Vet Score 83 out of 100Real Vet ScoreGoodLikely 78–88 given the evidence#52 of 106 scored vets in Orange County How ranked4.7From 238 ratings across 2 sources4.8 on Google (opens in new tab) (213 reviews)3.9 on Yelp (opens in new tab) (25 reviews)Google reviews in the last 12 months: 4.2 average from the 13 we've read, below its 4.8 on Google overallReplies to 0% of Google and Yelp reviews, 0 of 3 negative ones (of 20 read)Down 8 points since September 2026
How this score was calculated
| Ratings from | Avg | Count |
|---|---|---|
| 4.80 | 213 | |
| Yelp | 3.90 | 25 |
- Star ratings, weighted: 4.71. Member reviews count 1.5×, 3× with a checked bill.
- Last 24 months: 4.50 from 20 reviews, blended in at 25%.
- Adjusted toward the all-clinic average (4.55) with the weight of 20 reviews: 4.65.
- What 16 reviews say about care: −0.06 stars.
- Result: 4.58 stars = 83 / 100. Based on many ratings.
What people paid
Amounts pet owners reported for Wintermere Pointe Animal Hospital.
Quoted in Google, Yelp and Facebook reviews
- Sick or injured
- $1,000
from 1 mention
As written by owners. Some may be estimates or part of a bill, and insurance isn't accounted for. What you pay depends on your pet's needs.
What pet owners say
Summary written by AISeveral reviewers praise the clinic for its compassionate care, clear communication, and the attentive nature of the primary veterinarian. While most owners report high levels of satisfaction with the staff's professionalism, some individuals expressed concerns regarding specific diagnostic timelines and follow-up procedures.
Often praised
- Multiple reviewers praise the lead veterinarian for being knowledgeable, kind, and thorough.
- Several reviewers mention the compassionate and supportive attitude of the staff during difficult medical situations.
- Reviewers frequently highlight the clear communication provided regarding treatment options.
Common concerns
- One reviewer reported a lack of clarity regarding the progression of a chronic condition.
- A reviewer expressed dissatisfaction with the length of time taken to receive results for a specific test.
Written by AI from the reviews (members' first, then the newest), Oct 25, 2026. It can be wrong: read the reviews for the full picture.
What reviews mention
Each review is read for the topics it talks about. Bars show how many of those mentions were positive (green, from the left) or negative (red, from the right).
- Front desk and staff
- 89% positive, 11% negative, (9) mentions
- Explaining options
- 63% positive, 38% negative, (8) mentions
- Gentle with pets
- 100% positive, 0% negative, (8) mentions
- Treatment results
- 25% positive, 75% negative, (4) mentions
From 16 reviews read by AI. Topics mentioned fewer than 3 times are not shown.
About this clinic
As stated on the clinic's own website (wintermerepointevet.com), checked Nov 8, 2026. Call ahead to confirm.
- Treats
- dogscats
- Services
- wellness examsvaccinesdental caresurgeryspay and neuterx-raysultrasoundin-house labhospice and euthanasialaser therapymicrochipping
- Payment options
- CareCredit
- Hours
- Mon–Fri: 8:30–5:30 · Sat-Sun: Closed
- Veterinarians
- Lauren Humphrey, DVMFlorida license VM20560, current
Reviews
Write a reviewSondra Koepke
My sister takes her dog, Lucy, here. She says everyone is so sweet and caring. Dr. Santiago takes time to discuss your worries. My sister's dog has an aggressive cancer, and they have been great helping her with meds for her pain and fitting her in for checkups . They referred… Read the full review on Google (opens in new tab)
Therese Gamble
Today was our first visit and we are thrilled with the excellent care our dog received. The office is immaculate, Ashley and Dr Gonzalez were very kind and the care was very thorough. We were given complete explanations of everything and they answered all of our questions. We… Read the full review on Google (opens in new tab)
Katie Lynch
when i first moved to florida, our young dog was very sick, we were coming off of a year of procedures, tests and expensive medications to get our dog well but she was living in pain and our previous vet was never honest about her condition. we came to dr santiago and he was… Read the full review on Google (opens in new tab)
james salas
Star rating only, no written review.
Work at Wintermere Pointe Animal Hospital? Claim this page to reply to member reviews, or print a review card for your front desk.